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Customer Service Representative Administrator – US Remote
Job Details
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We are seeking an experienced CSR (Customer Service Representative) Administrator who is assigned to actively work with field agents and customer information to secure collateral for our clients.
Job Description
We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed; all of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed. The responsibilities of this position are performed 100% via computer- it does not require field work or travel. The ideal candidate for this position must be detail oriented and enjoy customer service related interactions.
- Strong phone skills with ability to give clear and concise direction
- Strong multi-tasking and organization skills
- 2+ years experience with collateral repossession preferred
- Collections/Credit experience would be beneficial
- High level of experience using G-Suite, MS Office and related applications
Target Base Salary Range: $40,000 to $45,760 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
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High School Diploma or GED.
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2+ years Customer Service and Account Management experience.
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Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
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Incentive Bonus Plans
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Medical, Dental, Vision benefits
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401K with Company Match
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10 Paid Holidays
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Generous Paid Time Off Packages
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Employee Stock Purchase Plan
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Paid Parental & Family Leave
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and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
APPLY HERE: Customer Service Representative Administrator – US Remote
Associate Specialist, Corporate Credentialing (Remote)
Job Details
Build Resume for $1 Join Extra Leads Club for $1General Correspondence Specialist
Job Details
Come join our amazing team and work remote from home!
The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer’s mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position is $23.50/hr – $25.50/hr.
What you’ll do:
- Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer’s mortgage.
- Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence.
- Collaborate with other business units to assess appropriate resolution, when necessary.
- Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution.
- Review and respond to escalated verbal complaints received from the Customer Contact Division.
- Provide support by drafting and sending letters requested by Legal and other escalation departments.
- Provide support to the Dispute Team when applicable, and provide general administrative support as needed.
- Adhere to established department and company policies and procedures.
- Intermediate knowledge of Microsoft Word, Excel and Powerpoint
- Knowledge of relevant industry-specific software packages preferred
- Excellent analytical skills, unbiased thinker with ability to remain flexible
- Strong time management and organizational skills
- Ability to interact with senior management
- Ability to understand, remember, and apply oral and/or written instructions or other information
- Ability to understand, remember, and communicate routine, factual information
- Ability to understand complex problems and to collaborate and explore alternative solutions
- Ability to apply common sense in performing job
- Ability to make decisions that have significant impact on the department’s credibility, operations, and services
- Ability to organize thoughts and ideas into understandable terminology
- Ability to compose letters
- Ability to organize and prioritize own work schedule on a daily basis
- Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
- Ability to understand and follow basic instructions and guidelines
What you’ll need:
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Equivalent combination of education and experience is considered
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High school diploma or GED required. College education preferred but not required
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Minimum of two (2) years related mortgage banking, and/or financial industry experience required.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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APPLY HERE: General Correspondence Specialist
Build Resume for $1 Join Extra Leads Club for $1Onboarding Specialist III
Job Details
Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Onboarding Specialist to join our team. This position is responsible for the first 30-days of the team member’s lifecycle, includes but not limited to all preemployment communication, screenings, and scheduling for new team members.
This role…
- Takes charge of the new hire onboarding process, ensuring a smooth transition into the organization.
- Effectively communicates all preemployment requirements to new hires, providing clear instructions and guidance.
- Ensures timely completion of onboarding tasks and screenings by new hires, monitoring progress through platforms like Smartsheet.
- Files and organizes preemployment documents, maintaining a systematic record-keeping system.
- Conducts check-ins with new hires at 15 and 30 days of employment to address any concerns and facilitate integration.
- Performs and tracks various background checks for both preemployment and renewal purposes.
- Uses various Human Resource platforms such as ADP, iCIMS, and i9 Advantage.
- Responds to and process assigned tickets from the internal ticketing system promptly and efficiently.
- Actively participates in team meetings, fostering open communication and collaboration within the team.
- Contributes to the creation and improvement of Standard Operating Procedures (SOPs) for the onboarding process.
- Maintains access to and ensure the security of highly sensitive materials, upholding confidentiality standards.
- Ensures the maintenance of project productivity and quality goals, striving for continuous improvement.
- Communicates with team members and departmental managers, providing regular updates and addressing concerns promptly.
- Participate in other projects or duties as assigned.
We are interested in speaking with individuals with the following…
- High School Diploma required.
- Two (2) plus years of experience.
- Or equivalent combination of education and/or experience.
- Strong analytical and problem-solving skills.
- An energetic pace along with a positive attitude.
- Self-motivation and the ability to work independently and with VRI team members.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Proficient in managing multiple tasks as the same time.
Salary: $16 – $22 per hour
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post –Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law – click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
APPLY HERE: Onboarding Specialist III
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