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Customer Support Specialist

Job Details

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.
 
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
 
At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. 

 

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed. 

Essential Function & Responsibilities: 

  • Respond to customer support issues and resolve them per SLAs. 
  • Communicate professionally with customers according to PriceSpider standards. 
  • Work cross-functionally to resolve issues promptly. 
  • Escalate issues when necessary. 
  • Manage inbound communication via telephone, email, support tickets, and customer portal. 
  • Utilize knowledge of Wayvia products to resolve issues independently. 
  • Guide customers on product benefits and enhancements. 
  • Assist with reports and metrics. 
  • Recommend best practices to customers. 
  • Identify and communicate root cause issues professionally. 
  • Convey support team needs and issues cross-functionally. 
  • Recommend patterns of issues for the product roadmap. 
  • Contribute to high-priority issues. 
  • Adhere to customer support best practices and policies. 

Minimum Qualifications: 

  • Associate’s degree (Bachelor’s preferred). 
  • Experience in a customer-facing role. 
  • 0-2 years of experience. 
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). 
  • Strong communication, organizational, and time management skills. 
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams. 
  • Experience with Jira, SQL, and Microsoft Office. 

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs 

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

 

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

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Tier 1 Scheduler – Full Time (Weekend Required) – Remote

Job Details

Pay: $16/hour

Schedule: 40 hours/week | Weekend availability required

 

The IMA Group is hiring Tier 1 Schedulers for upcoming training classes. This full-time role focuses on scheduling medical and psychological examinations and managing inbound and outbound calls in a fast-paced environment.

 

Schedule & Availability

  • 40 hours per week
  • Saturday and Sunday availability required
  • Shifts between 8:00 AM – 6:00 PM
  • Scheduled 2–3 weekdays in addition to weekends
  • Weekdays are not fixed (may include consecutive days such as Wednesday–Sunday)

 

Responsibilities

  • Schedule medical and psychological exam appointments
  • Manage inbound and outbound calls
  • Enter and maintain accurate scheduling data
  • Communicate with clients, providers, and internal teams

 

Qualifications

  • High school diploma or equivalent
  • 1+ year clerical, call center, or customer service experience
  • Strong computer skills

 

Pay & Benefits

  • $16/hour
  • Comprehensive health, dental, and vision insurance
  • Generous PTO, paid holidays, and a floating holiday
  • 401(k) with employer matching
  • LTD, STD, FSA, voluntary life & AD&D
  • Company-paid life insurance & AD&D
  • Paid maternity and paid parental leave
  • Tuition reimbursement & student loan repayment assistance (tax-free)
The IMA Group is an Affirmative Action/Equal Opportunity Employer    
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers’ compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.    
#LI-NS1 #LI-REMOTE
 

APPLY HERE: Tier 1 Scheduler – Full Time (Weekend Required) – Remote

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Customer Care Agent

Job Details

JOB DETAILS: 
  • LOCATION:  Remote 
  • PAY RATE: $17.00-$22.00           
  • TYPE: Permanent + Benefits
  • HOURS: 40 hrs/week
  • REPORTS TO:  Customer Care Manager
Noritz America Corporation is a leading provider of high-efficiency tankless water-heating solutions for both residential and commercial applications. Founded in Japan with over 60 years of innovation in water-heating technology, Noritz expanded to North America in 2004 to bring its advanced, eco-friendly systems to new markets. We engineer compact, reliable, and energy-efficient products that deliver on-demand hot water while reducing environmental impact. Known for our quality, durability, and industry-leading warranty support, Noritz proudly serves homeowners, professional installers, and commercial partners across the U.S. and Canada.!
 
We are looking for a Customer Care Agent to join our amazing team who can apply their exceptional customer service skills to our customers and help them diagnose, troubleshoot, and resolve their plumbing and water heating issues over the phone.  
 
ESSENTIAL DUTIES: 
  • Accepts incoming calls from customers regarding plumbing and/or water heating issues;
  • Provides professional technical assistance over the phone, using resources and systems provided;
  • Attempts to help callers diagnose, troubleshoot and resolve the issues over the phone;
  • Uses NetSuite to take notes while talking on the phone;
  • Coordinates and schedules service calls, sets up appointments and follows up on appointments completed;
  • Makes calls to customers to confirm resolution of issues and/or provide updates in status or scheduling;
  • Helps customers to find information for parts and/or products;
  • Updates customer accounts when new information is provided
  • Follows department SOP’s and workflows to enter information in ERP system, including, i.e.: date, time, stated problem, functions or attempts performed, diagnostic data or error codes, parts ordered, service scheduled, etc., 
  • Demonstrates a sense of urgency with regard to responding to, resolving and closing customer cases;
  • Escalates serious issues or concerns to next tier or management in critical situations that require prompt attention; 
  • Excellent verbal and written communication skills;
  • Readjust/ reprioritize using sense of urgency based on needs of business
REQUIREMENTS FOR CONSIDERATION:
  • MUST possess High School Diploma, GED or equivalent and be authorized to work in the US;
  • MUST have a dedicated in-home office space with an expedient and dependable wifi connection;
  • MUST have a minimum of 1-3 years recent customer service / high volume call center experience;
  • MUST be able to work a designated full-time shift;
  • MUST demonstrate good telephone etiquette and adhere to company dress code;
  • MUST be willing and able to perform accurate data entry while listening and speaking with customers over the phone;
  • Ideal candidates will have a good understanding of commercial HVAC, tankless water heating and/or hydronics;
  • SUBJECT to successful completion of standard background / drug screen
WORK ENVIRONMENT:  In-home remote work conducted from a dedicated home office space.
 
BENEFITS:
  • PPO Medical, Dental, Vision, Ortho, & Prescription Insurance
  • Flexible Spending Accounts (FSA) for health and dependant care
  • 401K Plan with a 100% match on employee’s contribution, up to a max of 6%
  • Employee Purchase Programs for discounts on Noritz products
  • 10 paid holidays per calendar year
 
Noritz is an Equal Opportunity Employer.
Pay Range: $17 – $22 per hour
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Clinical Programs Pharmacy Technician

Job Details

Become a part of our caring community and help us put health first
 

As a Rx Clinical Programs Pharmacy Technician Representative 2 you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. As a Rx Clinical Programs Pharmacy Technician Representative 2 you will perform varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

 

 

In this role as a Rx Clinical Programs Pharmacy Technician Representative 2 you will assist in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

 

In this role, you will:

  • Make outbound and take inbound calls

  • Communicate with Humana members

  • Collect medication history information

  • Prepare members for a comprehensive medication review


Use your skills to make an impact
 

Additional Job Description

**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) ** 

 

*Earn a $1,500 hiring sign on bonus! *

(50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!)

  • Applicable to external candidates only
     

Required Qualifications

  • Resident State Pharmacy Technician License OR National Pharmacy Technician Certification

  • High School Diploma or equivalent

  • Excellent communication skills both written and verbal

  • Applied knowledge of insurance processing, customer service or call center processes and practices

  • High speed hardwired internet and phone, minimum speed 20Mbps

  • Must have a designated work area with a door that locks

 

Schedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.

  • You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.


Attendance is vital for success, time off during your 180-day appraisal period is not permitted. Exception: Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).

 

Preferred Qualifications

  • Associate’s degree or equivalent work experience

  • Experience in mail order and/or retail pharmacy setting

  • Ability to speak both English and Spanish fluently

  • Previous call center experience in a pharmacy setting

  • Strong communication and telephonic skills

  • Ability to solve problems and encourage others in collaborative problem solving

  • Self-directed, but also able to work well in a group

  • A positive, proactive attitude, energetic, highly motivated and a self-starter

  • Work ethic that is focused, accurate and highly productive

 

Referral Bonus Information

Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.

 

 

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

 

Scheduled Weekly Hours

 

40

 

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$40,000 – $52,300 per year


 

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

 

 


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

 

 

​
Equal Opportunity Employer

 

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Dispatcher – Wakefern

Job Details

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

SHI is seeking a motivated individual to join our Modern Workplace Services (MWS) team as a Dispatcher. In this role, you will be responsible for receiving service requests from customers, creating and managing tickets in SHI’s call management system, and dispatching work orders to a dedicated team of Field Service Technicians for IT and point-of-sale hardware repairs.

This is a remote, work-from-home position that supports a 24/7 operation. The Dispatcher serves as a key communication point, interacting with SHI employees and customers via telephone, Microsoft Teams, and email to ensure timely and accurate service delivery.

Role Description

  • Receive service requests from customers and create corresponding tickets in SHI’s call management system for assignments to Field Service Technicians. 

  • Communicate effectively with internal teams and SHI customers via telephone, Microsoft Teams, and email. 

  • Monitor and oversee call assignments to ensure all service requests are properly assigned and accepted by technicians. 

  • Make necessary system corrections and adjustments based on feedback from the field. 

  • Closely monitor email for incoming service requests and other critical communications. 

  • Update technician schedules as needed to reflect changes and maintain accuracy. 

  • Verify that all service requests include complete customer information and the required details for successful dispatch. 

  • Work flexible shifts, including evenings and weekends, and be available for on-call overnight hours to handle emergency calls.

Behaviors and Competencies

  • Communication: Can communicate simple ideas and information clearly.

  • Initiative: Can demonstrate a willingness to take on new tasks and responsibilities when assigned.

  • Productivity: Can demonstrate a willingness to complete assigned tasks in a timely and efficient manner.

  • Prioritization: Can demonstrate a willingness to follow a given order of tasks and complete them accordingly.

  • Multi-Tasking: Can demonstrate a willingness to take on multiple tasks and responsibilities when assigned.

  • Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.

  • Following Instructions: Can demonstrate a willingness to follow instructions and complete assigned tasks as directed. Embracing Change: Can demonstrate a willingness to adapt to new changes.

  • Detail Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.

  • Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.

Skill Level Requirements

  • Overseeing the organization and maintenance of contracts and insurance certificates to ensure compliance and accessibility. – Basic

  • Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. – Basic

  • Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. – Basic

  • Efficiently managing the collection and review of incoming mail to ensure timely and accurate processing. – Basic

Other Requirements

  • Completed High School Diploma or GED

Preferred Skills:

  • Experience in/with Microsoft office tools preferred

  • Previous experience as a dispatcher or in a call center/help desk environment. 

  • Ability to effectively multi-task and prioritize in a fast-paced, high-volume setting.

The estimated annual pay range for this position is $38,000 – $40,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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Data Entry Specialist

Job Details

Position Overview

The Data Entry Specialist, MI Business Operations is a member of the FUJIFILM Healthcare Americas Corporation (HCUS) Medical Informatics (MI) team with overall responsibility for entering, validating, and maintaining accurate data related to customer support contracts and associated assets within enterprise systems. This role ensures that agreements, renewals, and asset records are correctly linked and up to date to support billing, reporting, and service delivery. The position requires careful attention to detail, familiarity with contract and asset hierarchies, and coordination across operations, finance, and service teams. This position reports to the Manager, MI Operations.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

  • Enter and update support contract data in ERP, CRM, or contract management systems.
  • Establish, link, and maintain customer assets under support contracts, ensuring accurate relationships between serial numbers, product IDs, and contract terms.
  • Verify contract start and end dates, coverage levels, and entitlements for each asset.
  • Perform periodic audits of data to ensure alignment between contracts, service records, and billing systems.
  • Process contract renewals, amendments, cancellations, and terminations according to approved procedures.
  • Collaborate with operations to resolve discrepancies in asset or contract data.
  • Maintain accurate digital and physical records following company data governance policies.
  • Generate reports and dashboards to support KPI tracking (e.g., contract coverage rates, active asset counts).
  • Support process improvements that enhance data quality and system integration related to contracts and assets.
  • Monitor, manage, and respond to email inquiries in shared mailboxes

Qualifications:

  • Associate degree or equivalent experience in business administration, data management, or a related field.
  • 2+ years of experience in data entry, contract administration, or asset management (experience with ERP systems such as SAP, Oracle, or ServiceNow preferred)
  • Experience with ERP and CRM systems such as SAP and Salesforce preferred
  • Ability to handle a high volume of work during peak times
  • Strong attention to detail and accuracy in data handling.
  • Good understanding of service support agreements, warranties, and renewal processes.
  • Proficiency in Microsoft Excel and enterprise data systems.
  • Ability to work independently while meeting deadlines and maintaining a high level of data quality.
  • Effective communication and organizational skills to coordinate with cross-functional teams.

Preferred Experience:

  • Familiarity with support contract lifecycle processes (e.g., renewals, expirations, coverage validation).
  • Experience in managing equipment or software asset records within enterprise asset management or configuration databases.
  • Basic understanding of subscription or service revenue recognition terminology.

Physical Requirements:


The position requires the ability to perform the following physical demands and/or have the listed capabilities:

  • The ability to sit up 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.
  • The ability to lift and carry up to ten pounds up to 20% of applicable work time.
  • Close Vision: The ability to see clearly at twenty inches or less.

Travel:

  • Occasional (up to 25%) travel may be required based on business need.

* #LI-REMOTE

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

 

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

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