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Customer Relations Representative
Job Details
A leader in style, Signature Hardware provides high-quality, trending products for the kitchen, bathroom, and more. Backed by a team of innovative, knowledgeable associates, our ever-growing brand excels at delivering an inspiring, customer-first shopping experience for those looking to turn their house into a home.Â
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Driven to excellence through team collaboration and problem solving, the Signature Hardware Customer Relations team is dedicated to people first. Our passion to provide our customers with the highest level of service drives our decisions, while the importance of creating a positive culture for our team directs our approach. We are advocates of autonomy and respect.Â
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Position Summary:Â
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The Customer Relations Representative is responsible for assisting all customers with purchases, pre/post-sale questions, basic installations, and problem resolutions, in a timely manner.  Typical activities include the receiving of emails, phone calls, and web chats. The Representative should focus on following guidelines and using their time effectively. This Customer Relations Representative position will self-manage and interact with various associates from other departments. The Customer Relations Representative reports to the Customer Relations Supervisor.
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This role is approved to be either Remote within the United States or Hybrid for associate in Erlanger, KY, in accordance with company policy.
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RequirementsÂ
- Prior customer facing sales or customer service experience.Â
- Highly motivated to meet deadlines and provide excellent customer service.Â
- Ability to efficiently operate computers and multi-task different programs.Â
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Essential Functions:Â
- Ensuring customer satisfaction with our products and services.Â
- Assist customers in the selection and purchase of product.Â
- Answer post-sale customer questions about product, policy and/or services.  Â
- Resolve and de-escalate customer complaints.Â
- Collaborate with other members of the Customer Relations Department and cross departmentally to ensure customer satisfactionÂ
- Continually enhance product and plumbing knowledge through provided training to promote a professional image.Â
- Maintain quality score and other communicated performance metrics.Â
- Practice and ensure compliance with company policies and procedures. Â
- Execute all other requirements, policies, and procedures set by Management. Â
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Additional Duties:Â
- Ability to organize and prioritize work.Â
- Knowledge of Microsoft Office software (Outlook, Word, Excel, etc.).Â
- Willingness to learn and utilize technical plumbing terminology and basic functionality. Â
- Ability to effectively utilize customer relationship management system.Â
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At Signature Hardware, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
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Pay Range:
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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
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$15.00 – $25.39
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
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Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
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Equal Employment Opportunity and Reasonable Accommodation Information
APPLY HERE: Customer Relations Representative
Customer Service Associate – Call Center
Job Details
By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
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Customer Service Associate–Call CenterÂ
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Customer Service Associate–Call Center
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Location: FULLY REMOTE
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PRIMARY PURPOSE: To provide excellent service displaying empathy to vehicle owners and clients
regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and
providing detailed claim notes on all calls, resolving issues with one call/one person response.
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ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Assigns new claims to the appropriate claim’s handler.
- Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the appropriate system.
- Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
- Communicates clearly and professionally with the customer by telephone.
- Makes informed decisions within the parameters of our obligations.
- Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries.
- Ability to type 35 words per minute (WPM).
- Participates in and maintains a quality service culture within the Customer Service Team.
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ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Perform tasks based on the needs of the company or differing situations.
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QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year customer service experience or equivalent combination of education and experience required.
Inbound call center experience preferred.
Skills & Knowledge
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
- Must meet minimum typing requirements (35 WPM).
- Strong organizational skills
- Ability to apply logic to interpret information and make sound decisions.
- Ability to multitask in fast paced environment.
- Ability to work in a team environment and/or independently.
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations.
- Responsibility and ownership to ensure callers receive the highest possible customer experience.
- Resilience in changing situations.
- A can-do attitude!
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WORK ENVIRONMENT
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When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-
related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking.
The statements contained in this document are intended to describe the general nature and level of work being
performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list
of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the
position at any time.
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TECHNICAL REQUIREMENTS
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- Reliable high-speed internet connection suitable for video conferencing.
- Ability to participate in virtual meetings with camera on.
- Quiet, professional workspace free from distractions.
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As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($18 – $20 USD hourly).
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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
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If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
APPLY HERE: Customer Service Associate – Call Center
Customer Support Specialist
Job Details
STD Case Manager
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Salary Range:Â $45,000 – $65,000
Job Posting End Date:Â This job will be posted on an ongoing basis
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We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
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Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
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Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
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Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
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What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
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What does it take to be successful in this role?
• Familiarity with disability claim management concepts
• Superior customer service skills with a strong commitment to empathy.
• Ability to work independently in a remote environment while remaining engaged with team.
• Good understanding of medical terminology/pathology/anatomy
• Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
• Moderate skills with Microsoft Office and other software application
• Stress tolerance
• Strong financial acumen
• Ability to multi-task and prioritize in a fast-paced environment
• Have a high level of attention to detail
• Work well under pressure
• Confidence to make claim decisions
• Results-driven
• High attention to departmental/company procedures/practices
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Education & Experience Required
- High School Diploma or equivalent
- 0-2 years of job-related claims experience
Or an equivalent combination of education and experience
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Education & Experience Preferred
- Bachelor’s Degree In healthcare or a related field
- Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services
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Principal Duties & Responsibilities
• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant’s and employer’s trust and confidence; anticipates customer’s needs and takes action as appropriate.Â
• Makes timely, accurate, and customer-focused STD and AM new and ongoing claim decisions while reviewing the claim holistically with a strong focus in risk management; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible
• Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claims management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics
• Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence
• Performs other related duties as required
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Total Rewards
The salary range for this job is $45,000 to $65,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
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At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.
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In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
Billing Coordinator (Remote)
Job Details
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
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Job Description:
Parsons is looking for an amazingly talented Billing Coordinator to join our Team. In this role, you will produce invoices for moderately difficult client contracts.Â
What you will be doing:
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Prepares, distributes, revises, coordinates approval process, and finalizes invoices for all contract types. Â
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Ensures monthly invoices are submitted to client by a preestablished due date.Â
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Works with project staff to ensure that bills go forward as quickly as possible, following up on needed approvals to finalize bills.
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Establishes Excel based invoices in client prescribed formats. These invoices often require the development and maintenance of automated spreadsheets to prompt the user for required information.Â
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Also establishes procedures, routines, and related documentation regarding billing and contract maintenance.Â
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Troubleshoots billing errors, reconciling differences between billed and cost amounts. Â
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Performs other responsibilities associated with this position as may be appropriate
What we need from you:
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Bachelors’ or equivalent degree in Business Administration (or equivalent)
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2+ years related experience is required
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Strong written and oral communication, organizational, and interpersonal skills are required, as well as a working knowledge of contract provisions regarding client invoicing and payment processes. Â
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Must possess extensive knowledge of all aspects of client invoicing requirements. Â
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Must demonstrate strong math skills and understanding of the budget and client invoicing process, as well as a demonstrated proficiency in using MS Excel.Â
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US Person
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Security Clearance Requirement:
None
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This position is part of our Corporate team.
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For over 80 years, Parsons Corporation, has shaped the future of the defense, intelligence, and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we’re providing tomorrow’s solutions today.
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Salary Range: $21.88 – $38.27
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We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
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This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.
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Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.
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We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
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Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
Billing Specialist
Job Details
The Billing Specialist I will utilize master billing guides and other process instructions to review PCR to ensure medical necessity, reasonableness, level of service, ICD10 coding and mileage is correct. This role is fundamental in the revenue cycle management process and ensures that claims are coded and billed accurately and timely. The selected Billing Specialist I will maintain a strong working knowledge of billing rules and regulations for all payor types in the various regions for which they process claims.
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100% remote job opportunity.Â
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The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products
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Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Responsibilities
Organizational Impact:
In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.
Essential Duties and Responsibilities:
- Review patient medical records and supporting documentation.
- Add required data elements to the account in the billing platform, including ICD-9 codes, charges, and billing narratives.
- Ensure all tasks are completed in accordance with Quick Med Claims policies as well as state and federal guidelines.
- Meet or exceed defined productivity standards for the position.
- Properly notate accounts reviewed.
- Attach necessary documentation within the system or to paper 1500s.
- Obtain additional information from clients when needed, such as HIPAA forms, pre-authorizations from insurance companies, and physician medical necessity forms, in order to submit third-party claims.
- Review billing documents in the billing platform using dates provided on patient care reports, physician medical necessity forms, and hospital face sheets.
- Review and validate claims electronically or on paper.
- Monitor tags or workflows to ensure timely validation of claims.
- Process all insurance claim forms in accordance with federal and state laws as well as departmental procedures.
- Provide accurate billing in compliance with regulatory requirements and internal policies and procedures.
- Demonstrate biller competency by achieving and maintaining billing accuracy scores that meet or exceed expectations during quality assurance and audit activities.
- Adhere to all HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.
- Ensures consistent adherence to company attendance policies.
- Performs other related duties as assigned.
Minimum Qualifications
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Education:
- High school diploma or equivalent
Experience:
- 1 – 2 years of Medical billing preferred
Licenses, Certifications & Clearances:
- Certified Ambulance Coder (CAC) preferred
- Demonstrated ability or willingness to attain Biller Certification upon employment.
Knowledge, Skills, Abilities:
- Must be able to type 35 wpm
- Basic computer skills including ability to utilize multiple windows and programs simultaneously
- Customer service oriented
- Attention to detail and focus on quality
- Organizational skills
- Must display sufficient written and oral communication skills
- Must have the ability to work in a fast-paced environment
- Must have the ability to work with minimal supervision
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Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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Administrative – Data Entry
Job Details
As an Operations Support Agent, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will be responsible for reviewing documents within various work streams to identify key details to ensure documents are uploaded to correct client accounts.
Starting Pay:Â $15.50/hour
Shift Requirements:Â 6:30am-3:00pm / Monday-Friday
Start Date:Â February 16, 2026
What you’ll do:Â
- Review physical and electronic documents received on behalf of clients and creditors
- Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
- Fast-paced data entry using company database and other systems
- Exercise discretion and independent judgment concerning matters of significance
- Work various work streams throughout the day
- Collaborate with multiple departments to keep client information up to date and correct
- Follow protocol to ensure the protection of sensitive client informationÂ
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- Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc)
- Ability to multi-task and produce quality work
- Adaptable to change in a fast-paced environmentÂ
- Strong attention to detail and accuracy
- Previous customer service or administrative experience in an office setting preferred
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Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options Â
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future.
At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.
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Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member’s financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
