Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives?

Join Brown & Brown Absence Services Group as a Medicare Eligibility Specialist.

We are looking for a great communicator who is customer-focused and excited by the prospect of working closely with an experienced and highly motivated team. The Eligibility Specialist provides initial education, screening and customer service to clients who become eligible for Medicare benefits. This includes a high volume of outbound calls to prospective clients over the phone to support the licensed agents with appointment setting and introductions. The Eligibility Specialist duties also include resolving eligibility and enrollment related questions and responding to internal and external customer inquiries that may be received via email or by phone.  

Who is right for the role:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

Be an active listener.

• Strong verbal communication skills, attention to detail, and critical thinking.
• Listen with empathy; ensure clients feel well-informed while moving through calls efficiently

Be a team player. 

• Demonstrate polished interpersonal skills and strong professionalism
• Be able to work in a fast-paced environment
• Meet or exceed both individual and company quota objectives

Other Essentials.

• Excellent organization, multitasking and communication skills
• Execute high level outbound calls to qualify, screen and obtain consent from warm lead base  / No Cold Calls
• Customer Relations or Medicare experience
• Salesforce or other CRM experience preferred
• BS, equivalent, or minimum of 1-2 years relative work experience preferred

Benefits and Perks.

• Competitive compensation
• Remote or in-office work opportunity available
• Full time schedule, but with flexible hours
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

Pay Range

20.00 – 20.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

Job Ref:

 

JR-17637

Location:

 

United States (This is a remote job)

Category:

 

Administrative Support

Job Type:

 

Full-time

Pay Rate:

 

$18.21 – $23.46 per hour

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you want to join an organization that invests in you as a Medical Insurance Collections Specialist? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Insurance Collections Specialist like you to be a part of our team.

Job Summary and Qualifications

The Healthcare Insurance Collector is responsible for performing account follow-up and resolution of insurance and patient receivables. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you. We want you to apply today!  

What you will do in this role:  

• Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner.  
• Review EOB’s, remits and payer correspondence while performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.  
• Identify problem accounts and escalate as appropriate.   
• Maintain compliance with pool completion requirements.   
• Maintain required productivity and QA standards.   
• Document in the patient account record to identify actions taken on the account.   
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.  

  What qualifications you will need:   

• Minimum of 1-yearrelated experience required, preferably in healthcare. Relevant education may substitute experience requirement.  
• Previous experience with Insurance Follow Up is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted. 
• Ability to work uninterrupted for shift (not including breaks/lunch) 

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Good people beget good people.”– Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Insurance Collector opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.