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Patient Engagement Specialist – East Coast
Job Details
100% remote position
- 8 am to 5 pm Monday thru Friday CST/EST
- Monthly Bonus Incentive
- Competitive Salary
- Excellent Work/Life Balance
- 15 days of PTO and 3 Floating Holidays
- 8 paid holidays yearly
- Medical, Dental, Vision and 401k
As the Patient Engagement Specialist, you will be the first contact for many of ConcertoCare’s patients. In this role, you will serve as a key organizational ambassador and educator. Daily the Patient Engagement Specialist will directly support patients and clinical teams to schedule the initial patient visits and support any needed patient intake requirements.
What you will do:
- Engage patients via telephone in a friendly, supportive, and professional manner
- Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
- Self-manage outreach work queue
- Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
- Schedule patient appointments when successful outreach
- Answer inbound calls to support and engage with new patients
- Maintain the highest levels of patient confidentiality
What you need:
- 1 year of experience in a healthcare, patient-oriented position.
- 1 year of experience in providing customer service.
- Sales experience and history of consistently achieving sales goals/metrics preferred.
- Appointment scheduling experience.
- CNA/MA background is a plus.
- Call center experience is a plus.
- Demonstrated passion for extraordinary patient service.
Base Salary/ Wage Range $19.00 to $23.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
Enrollment Services Associate
Job Details
Summary
The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.
Compensation:Â The starting pay range for this position is $24.00-$28.00 per hour.
The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation.
The Enrollment Services Associate works primarily with students interested in one of San Joaquin Valley College’s core or linear programs. These programs typically start every 5 to 16 weeks and can include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs.
Essential Duties and Responsibilities:
- Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds Carrington College’s conduct and ethics expectations.
- Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
- Meet or exceed all performance metrics and individual production goals.
- Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
- Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.
- Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.
- After each contact with prospective and enrolled students, update the Student Information System with detailed notes.
- Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.
- Is prepared for and participates effectively in student review meetings.
- Networks to develop professional relationships to generate relationship inquiries and referrals.
- Provides accurate and timely enrollment forecasts.
- Is open to and acts upon feedback and coaching.
- Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.
- Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled to ensure you meet or exceed individual goals.
- Works effectively in a team environment, supporting overall campus goals and objectives.
- Maintains effective communications with all departments of the College.
- Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
- Completes other duties as assigned.
Supervisory Responsibilities:Â This position does not have direct supervisory responsibilities.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.
Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties
informed of the status.
Professional Development – Commits to his/her professional development and personal development to stay current in field.
Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.
Computer Skills – To perform this job successfully, an individual should have experience with Microsoft Office Suite, intermediate Excel skills. Experience in working with customer relationship management solutions.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor degree preferred, Associate degree required.
- Minimum of 3 years of high-volume, fast-paced customer service experience.
- Prior Enrollment Services/Admissions or non-durable sales experience a plus.
- Superior organizational, problem-solving, multi-tasking, and time management skills.
- Excellent interpersonal, written, and oral communication skills are required.
- Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants’ criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization’s reputation.
As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.
Travel Required
No.
Qualifications
Education
Required
Associate’s or better.
Experience
Required
Minimum of 3 years of high-volume, fast-paced customer service experience.
Technical Support Representative II
Job Details
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.Â
The ideal candidate is articulate and has strong communication skills, has a passion for customer service, enjoys solving puzzles and learning new things, and is competent in Windows Server operating systems.
This position may be worked remotely within the United States, with the exception of California.Â
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. Â
What you’ll be responsible for:
- Assesses customer product issues, and provides level 1 troubleshooting and support.Â
- Asks the user well-thought-out and detailed questions to fully comprehend the need, product issue, and the best avenue for resolving the problem.
- Researches customer problems to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
- Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
- Provides appropriate personnel a precise understanding of customer’s issues when the problem needs to be escalated to a higher level.
- Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or to recreate the issue.
- Participates in training programs to continuously improve product knowledge and service skills.
- May manage hardware capacity and performance and assess hardware needs.
- May perform other job duties as assigned.Â
What you’ll need to have:
- Minimum of 18 months of experience providing technical support with Microsoft operating systems (ex: DNS issues, Servers, Web Browser, Printer setup, email setup and troubleshooting) in a large volume call center or data center environment via phone walk-throughs and troubleshooting while also using remote access utilities (MS Teams).
- The hours will be from 6:30am CST – 3:30pm CST, Monday through Friday. There is also a rotating on-call shift for weekend scheduling.Â
What would be nice for you to have:
- Microsoft Certifications: MCSE, MCSA, CompTIA A+, etc.
- Experience supporting applications in a Windows Server 2012/2016 environment.
- Strong communication skills.
- Strong Customer service skills.
- Team player but self-motivated.
- Attention to detail.
- Willingness to learn.
- Experience working within an alternate office environment (Remote).
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
APPLY HERE: Technical Support Representative II
Customer Onboarding and Enablement Manager
Job Details
We’re looking for a Customer Onboarding & Enablement Manager to help our customers get up and running quickly and to continuously improve how we onboard at scale.
In this role, you’ll guide customers through onboarding, enable internal teams, and help us refine the systems and processes that drive faster time-to-value. You’ll partner closely with Customer Success, Sales, Product, and Support to deliver a seamless, high-quality onboarding experience.
You’ll report to the Director of Customer Onboarding and play a key role in shaping how we scale onboarding across both enterprise and mid-market customers.
What you’ll do
Customer onboarding & delivery
-
Lead onboarding engagements to drive successful product adoption and faster time-to-value
-
Guide customers through account setup, configuration, and best practices in 1:1 and group settings
-
Identify risks to onboarding success and proactively drive resolution
Internal enablement
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Partner with Customer Success and CS Ops to design and deliver enablement for Customer Success Managers
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Reinforce onboarding best practices and improve consistency across the post-sale journey
Cross-functional execution
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Partner with Sales, Product, Support, and Customer Success to ensure smooth customer handoffs and alignment
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Build strong relationships with customer stakeholders to align on goals, KPIs, and success criteria
Process & scale
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Contribute to improving onboarding playbooks, templates, and documentation
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Help design scalable onboarding processes that support both high-touch and repeatable delivery models
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Track onboarding performance and use data (e.g., time-to-value, adoption, CSAT/NPS) to drive improvements
Who you are
Must-haves
-
3–5+ years of experience in Customer Success, Onboarding, Implementation, or Program Management in a SaaS environment
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Experience managing customer onboarding with both technical and operational complexity
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Strong project management skills, with the ability to manage multiple onboarding engagements at once
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Clear communicator with the ability to build trust with both customers and internal stakeholders
Nice-to-haves
-
Experience supporting internal enablement or training programs
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Familiarity with tools like Salesforce, Gainsight, Planhat, or similar platforms
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Experience working in regulated environments (e.g., DOT, FCRA)
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Curiosity and openness to using AI to improve how you work and deliver outcomes
You might thrive in this role if you
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Enjoy balancing customer-facing work with process improvement
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Are proactive in identifying risks and driving solutions
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Like building structure in fast-growing environments
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Care deeply about delivering a great customer experience
Location:Â This role is primarily remote (US-based) and operates in EST hours, with occasional travel for team collaboration, training, or company events.
This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
About us
At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.
As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.
Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.
Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.
Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io
Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.
Massachusetts Applicants:Â It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Compensation
- The compensation range for this role is: $60K – $65K • Offers Bonus • Actual compensation may vary based on skills, experience, and location.
APPLY HERE: Customer Onboarding and Enablement Manager
Customer Service Representative Temp (US, Virtual)
Job Details
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Respond to customer’s phone calls, emails and letters ranging from inquiries to demands of restitution and resolution of disputes, relative to a dissatisfaction of service. Equitable and timely resolution requires communication with all parties that can impact decisions, i.e. agents, driver(s), Operations, Revenue Accounting, Credit/Collection, during any phase of the move. Timely response also requires a working knowledge of all mainframe screens as they relate to shipment status and Operations. Mediate inconvenience claim settlements and obtain a consensus from the accountable parties. Monitor the process of the move and provide the customer with updates during delays and communicate with all service providers. Review all shipping documents, tariff charges, invoices and negotiate with affected parties if a price adjustment is warranted. Accurately interpret the Customer Service and Ops. Systems to obtain shipment status and promptly respond to potential service problems. Provide accurate documentation of all phone conversations to be shared internally and with all service providers. |
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Functions and Responsibilities
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Qualifications and Preferred Skills • 1-3 years’ experience within a Customer Service environment.
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Education and Certification Requirements
   At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: Â
 Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.  For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Â
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Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.Â
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It is also Sirva’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.Â
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.