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Associate, WFM Planning & Scheduling

Job Details

Essential Functions/Core Responsibilities  

  • Develop production schedules to balance client needs with Concentrix scheduling standards  
  • Manage agent preferences, time off requests, and shift bids in the development of schedules
  • Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions 
  • Develop reports to identify opportunities between client needs and Concentrix scheduling standards
  • Develop schedules and determine hiring needs in partnership with Operations and Business Development

 

Candidate Profile 

  • College or University degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts preferred.
  • Understanding of call management systems and principles of scheduling an asset. Prior experience in scheduling and planning preferred.
  • Strong communication skills, both written and verbal.
  • Proficient in Microsoft Office, NICE IEX required.
  • Ability to multi-task, prioritize, and meet timelines on deliverables, strong attention to detail and sense of professionalism and ability to develop relationships 

 

The base salary range for this position is $22.30 – $24 hourly pay (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is Apr. 15, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. 

 

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

 

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

 

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

 
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Apheresis Telerecruitment Representative 

Job Details

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

 

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

 

Where Your Career is a Force for Good!

 

WHAT YOU NEED TO KNOW:

This position will recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and/or leadership guidance to all volunteers. 

 

Key Responsibilities:

1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.

2. Schedule appointments to ensure maximum number of donors are scheduled each day. 

3. Maintain daily production standard, including phone calls and appointments per hour. 

4. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 

5. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 

6. Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

 

Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living).

Schedule: Sunday 9:00AM – 5:30PM, Monday through Wednesday 10:00AM – 6:30PM & Thursday from 9:00AM – 5:30PM Pacific time.

Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

 

WHAT YOU NEED TO SUCCEED: 

Education: High School or equivalent required.

Experience: 1 year of related experience preferred.

Skills & Abilities: Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required.  Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.

 

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

 

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

  • Medical, Dental Vision plans

  • Health Spending Accounts & Flexible Spending Accounts

  • PTO:  Starting at 15 days a year; based on type of job and tenure

  • Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

  • 401K with up to 6% match

  • Paid Family Leave

  • Employee Assistance

  • Disability and Insurance: Short + Long Term

  • Service Awards and recognition

 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

 

 

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

 

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

 

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

 

 

To view the EEOC Summary of Rights, click here:  Summary of Rights

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Consumer Underwriter

Job Details

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today’s professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    

Who You Are

You are a motivated Credit professional who is passionate about critical thinking and analytics. You excel at time management, organization and detail orientation and have experience reviewing and/or researching financial statements. You are self-driven and thrive in a fast-paced environment where you can help make critical decisions.  

What You’ll Do

  • Analyze and spread financial information such as tax returns, personal financial statements and credit reports to determine the degree of risk involved with extending credit or lending money. 
  • Perform cash flow analysis. 
  • Make appropriate decisions based on creditworthiness; verify applications for completeness, conduct credit investigation, and document loan decision. 
  • Must develop working knowledge of commonly used credit concepts, practices, policies and procedures relevant to businesses. 
  • Prepare loan packages in compliance with policies and procedures from department. 
  • Strong understanding of loan risk factors. 
  • Work across departments to ensure strong communication and collaboration   
  • Assist with credit-related projects and initiatives.  
  • Any other duties as assigned by management.  

What You’ll Need

  • 1+ year(s) experience in accounting, tax or financial industry preferred; OR  2+ Years of experience with administration and clerical duties  
  • College coursework in business administration, finance, accounting, mathematics or related fields preferred  
  • Attention to detail is a must   
  • Must have familiarity with credit reports, personal and corporate tax returns.  Familiarity with tax transcripts preferred.   
  • Must be detail oriented with a strong focus on quality and accuracy  
  • Ability to work with colleagues to acquire all required documentation   
  • Ability to prioritize and multitask under tight deadlines 
  • Ability to interpret complex information and give quality results in an extremely face-paced environment
  • Must be service-oriented, customer-focused, a team player, and have a helpful personality
  • Excellent communication and interpersonal skills
  • Microsoft Office
  • Must have strong organizational, critical thinking, and analytical skills, and a keen eye for detail 
  • Ability to work at a computer for 8+ hours/day
  • Fine motor manipulation using a computer (mouse/keyboard)
  • Ability to communicate professionally via video calls
  • Travel requirement: All roles require travel during the first 6 months of employment to attend the BHG Oars in Experience. After the initial 6 months, ongoing travel is expected at approximately ~5% annually for periodic team on-sites, team meetings, and cross-functional collaboration.
  • Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.

Life at BHG Financial

At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

Why You Should Join BHG Financial

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:

  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • 1 Friday off each month for Wellness Weekends
  • Company 401(k) plan with employer contributions after one year
  • Company-sponsored training and certification opportunities
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us

APPLY HERE: Consumer Underwriter

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Jr. Loan Processor

Job Details

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 

 

In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.

 

Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.

 

Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today’s professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  

 

From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    

 

 

Who You Are

You are a motivated and detail-oriented professional with a passion for financial services and customer success. You thrive in a fast-paced environment and excel at building trust with clients while ensuring accuracy in every step of the loan process. You take pride in uncovering client needs, guiding them with clarity, and delivering an exceptional onboarding experience.

 

Compensation structure: This position offers a base salary plus commission.

What You’ll Do

  • Collecting, reviewing, and organizing essential financial documentation from clients with accuracy and timeliness.
  • Building and maintaining strong client relationships by delivering clear, proactive, and professional communication throughout the onboarding process.
  • Addressing client questions related to BHG, our financial products, and the loan origination process.
  • Supporting loan officers and senior processors to ensure applications move efficiently from submission to funding.
  • Documenting all client interactions, updates, and activities within internal systems in an organized and compliant manner.
  • Collaborating across departments to ensure a seamless handoff of client files and adherence to company policies.

What You’ll Need

  • A genuine passion for financial services and working in a customer-oriented environment
  • Previous experience in customer service, sales, or financial services (loan processing experience is a plus).
  • A proactive, self-starter mindset with the confidence to take initiative and guide clients through the process.
  • Exceptional attention to detail and organizational skills with the ability to manage multiple priorities.
  • Strong written and verbal communication skills.
  • Proven ability to set, meet, and exceed performance goals in a deadline-driven environment.
  • Comfort working in a fast-paced, dynamic setting where adaptability and resilience are key.

Life at BHG Financial

At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.

 

Why You Should Join BHG Financial

We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include:

 

  • Medical/Rx/Dental/Vision coverage for employees and their eligible family members
  • Competitive PTO and vacation policies
  • 1 Friday off each month for Wellness Weekends
  • Company 401(k) plan with employer contributions after one year
  • Company-sponsored training and certification opportunities
  • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
  • Ongoing volunteer opportunities to give back to the community through our BHG Cares program

 

If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!

 

BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

APPLY HERE: Jr. Loan Processor

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Customer Financial Specialist Associate (Work from Home Eastern United States)

Job Details

This position is in a Call Center setting answering in bound phone calls and making outbound phone calls in a fast paced and dynamic environment. The position is responsible to hold engaging conversations with patients, anticipate questions, actively share information in patient friendly language, build a positive rapport and can handle problematic interactions. The specialist takes a global approach in resolving problems and actively looks for improvement opportunities for our patients.

Job Duties

  • Provides one-stop service for Geisinger patients by providing in-depth knowledge as well as being an advocate for any issues or concerns related to processes and functions.
  • Performs all accounts receivable functions including, but not limited to the collection of cash, resolution of accounts, application of discounts, setup and management of monthly installment plans, communication of and assistance with financial assistance programs.
  • Validation of self-pay account status and insurance billing when necessary, and management of undeliverable patient statements while ensuring compliance with departmental policies, state and federal regulations as well as maintaining a positive patient experience.
  • Works in conjunction with other areas within Revenue Management and Geisinger to ensure coordinated activities with respect to all revenue management needs and patient satisfaction.
  • Works closely with various levels of staff, customers and management to assist in determining technical solutions to meet business needs.
  • Educates patients on billing, insurance and regulatory issues of all complexity levels.
  • Works in various billing systems to support the migration of new mergers and acquisitions.
  • Maintain compliance with Federal and State Regulations as well as internal policies.
  • Identifies areas were improvements can be made and takes the initiative to manage up recommendations diplomatically.
  • Completes necessary assigned reports or projects and is held accountable for the tasks.


Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Work at Home requirements:

To ensure a productive and secure remote work environment, the following conditions must be met:

  • Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.

  • Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.

High-Speed Internet Connection:

Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).

Minimum Speed Requirements:

  • Download: 75 Mbps

  • Upload: 25 Mbps

  • Ping: Less than 150 ms

  • Jitter: Less than 30 ms

  • Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Related work experience (Required), Minimum of 1 year-Customer Service (Preferred)

Skills

Customer Retentions; Communication; Customer Support Policies, Standards And Procedures; Customer Service

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

APPLY HERE: Customer Financial Specialist Associate (Work form Home Eastern United States)

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