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Customer Service Agent_Seasonal
Job Details
Overview
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
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We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.Â
- Must be available to attend training Mon – Fri from 9am – 6pm EST
- Must reside in the continental US
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant. Â
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!Â
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, chat, and a bilingual team.Â
Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
- Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
- Support our field’s peak season that starts building around February
- During peak season you can expect heavy call volume
- Manage the customer relationship to ensure best in class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Use different gamification tools to measure performance
We Offer…
- Variety of Schedules (Schedule may include nights, weekends, and holidays)
- Four-week quality Training Program that will equip you with the skills and knowledge to be successful.Â
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives (min $16.73 hour plus 3% sales commission)
- 401(k) plan with company match, employee stock purchase plan
- High performance and reliability could lead to regular, full-time employment, when available, based on business needs
 Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
- Orkin’s Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What’s required
- High School/GED
- 1 – 2 years customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
- Must reside within commuting distance of greater Atlanta, GA metro areaÂ
What you will need
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills such as empathy
- Ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
APPLY HERE: Customer Service Agent_Seasonal
*Search remote in your state
Senior Representative, Enrollment (Remote)
Job Details
Provides senior level support for member enrollment activities. Â Collaborates with internal and external partners – leveraging expertise and knowledge of enrollment function to resolve member enrollment/eligibility issues.
Essential Job Duties
•  Resolves eligibility issues including but not limited to:  incoming/outgoing eligibility, primary care provider (PCP) assignment and member identification (ID) card processing.
• Verifies other member health insurance to establish primary and secondary payors in the system.
• Reconciles eligibility information with state or federal agencies using varied methods.
• Analyzes and assists with complex member eligibility issues, and provides resolution to internal partners, external client and regulators (Centers for Medicare and Medicaid Services (CMS), federal/state exchanges, etc.).
• Responds, documents, tracks and ensures quality for all proceedings with state and/or federal agencies (including member complaints) within required service level agreements (SLAs).
• Utilizes critical-thinking skills to proactively communicate eligibility issue trends to leadership.
• Manages high-volumes of tasks to support regulatory requirements, SLAs and competing priorities.
• Contributes to technical system enhancements by performing user testing related to enrollment.
• Demonstrates a team player approach – assisting peers and leadership to support enrollment department goals.
• Trains new staff on assignments and/or vendors on enrollment-related processes. Â
• Serves as subject matter expert (SME) to support enrollment production and provides knowledgeable responses to internal and external inquiries regarding member eligibility, ID cards, selection of PCP, and state enrollment transactions.
• Prioritizes daily, weekly and monthly job tasks to support enrollment-related regulatory requirements and SLAs.
• Supports enrollment-related special projects including regulatory audits.
• Facilitates member outreach for clarification or verification of enrollment applications.
• Resolves the following eligibility exceptions within the required state/regulatory timeframes:  enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/third party administrators.
• Performs enrollment functions to include:  call tracking, claims workflow, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, and enrollment/disenrollment activities.
• Displays initiative to complete assigned tasks timely and accurately and balances workload to assist peers and leadership team.
• Demonstrates strong knowledge of enrollment processing for federal, state, and business regulatory requirements with a strong system knowledge of internal and state portals, state reports, 834/SSRS, CMS and other Molina applications.Â
• Assists with complex enrollment issues concerning member eligibility.
• Facilitates quality reviews and submission of deliverables to government contracts team and state Medicaid agencies.
Required Qualifications
• At least 3 years of experience in health care, and/or customer/provider services experience, or equivalent combination of relevant education and experience.
• Customer service experience. Â
• Data processing and proofing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous projects and tasks to meet internal deadlines.
• Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Microsoft Office suite and applicable software programs proficiency.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $13.41 – $29.06 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type  Full TimePosting Date 04/10/2026
CDC Customer Service Rep II (Remote)
Job Details
General information
Description & Requirements
Maximus is recruiting for a Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC-INFO offers customer service via phone, email, or chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
Please note:
 – Shift: 11:30 AM – 8:00 PM Eastern Time, Monday – Friday
 – Computer Equipment: You will need to use your own personal computer or
   laptop during the (2-week) training period (Tablets, iPads, and Chromebooks are not
   permitted.) Once training is complete, the program will provide you with equipment.
Essential Duties and Responsibilities:
– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. Â telephone, emails, web chats, or written letters).
– Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
– Uses computerized system for tracking, information gathering, and/or troubleshooting.
– Provides feedback when needed, provide input on call trends, processes, procedures, and training.
– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
– Customer service is the primary function.
– Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
  vaccines or sending out kits, from general public, clinicians and government officials in
  accordance with all CDC and Maximus performance standards, policy and procedures,
  and protocols including but not limited to the confidentiality and privacy policy.
– Calls, emails, chats, vaccine appointments and sending out kits are predominantly
   routine, but may require deviation from standard screens, scripts, and procedures.
– Utilize databases and written materials to look up and provide information to requests.
– Maintain up-to-date knowledge of CDC Public Responses, procedures, and policies to
  provide knowledgeable responses to numerous inquiries in a courteous, timely and
  professional manner.
– Track and document all inquiries, appointments, kits, using CRM and applicable
  systems.
– Meet Quality Assurance (QA) and other key performance metrics.
– Escalate calls, emails, chat, scheduling or kit related issues to the appropriate
  designated group.
– Continually look for and suggest process improvements, which will benefit Maximus,
  CDC, and the public (inquirers).
– Attend meetings and training as requested and maintain up to date knowledge of
  public response, programs, and systems.
–Â Extended hours (weekend and/or holiday) may be required on occasion, depending on business needs.
– High School diploma or equivalent with 6 months of customer service experience.
– May have additional training or education in area of specialization.
| Please note: This position requires the use of your personal device for the duration of training (2 weeks). After training, equipment will be provided. Home Office Requirements: – Internet speed of 25mbps or higher required / 50 Mpbs for shared internet  connectivity (you can test this by going to www.speedtest.net) – Minimum 5mpbs upload speed – Connectivity to the internet via Category 5 or 6 ethernet patch cable to the  home internet router – Personal computer or laptop (Chromebooks, tablets, and notebooks are not  allowed) with one of the following operating systems:   Windows: 10 or 11 (Windows 11 is preferred) or   Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) – Private and secure work area and adequate power source – Must currently and permanently reside in the Continental US – Must have a smartphone which will be required to log into Maximus systems – Must have a Web Cam for training and internal meetings |
APPLY HERE: CDC Customer Service Rep II (Remote)
Hotel Sourcing SpecialistÂ
Job Details
API is seeking a full-time Procurement Specialist – Hotel Sourcing. The Sourcing Specialist will actively manage the hotel and ground transportation procurement process for our clients. In this role, responsibilities include creating hotel market analyses, identifying industry trends, sourcing multiple destinations, negotiating with hotels and ground transportation providers and tracking financial data.
This position is a fully remote opportunity.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Source hotels and collect market data for clients in key destinations. Collect data such as; hotel names, addresses, key contact information and star ratings utilizing internal databases and internet sources.
- Manage the Request for Proposal/Request for Information process through API’s RFP platform, JET, to secure and negotiate rates, special concessions, contract terms and conditions with hotel and ground transportation suppliers.
- Research hotel options and track collected data in Salesforce database.
- Analyze market trends and conditions in order to secure the best possible scenarios for our airlines and hotel partners.
- Create high quality and detailed destination presentations utilizing Microsoft products and Adobe programs that demonstrate savings and meet revenue goals within established deadlines.
- Prepare hotel site inspection scheduling domestically and internationally when required for customers.
- Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline-specific contracted Service Level Agreement (SLA).
Competencies
- Fluency in English required.
- Strong problem solving skills
- Detail Oriented
- Negotiation skills
- Able to multitask and work well under strict deadlines and fast paced environment
- Skilled at managing processes
- Ability to positively present API in supplier facing situations
- Verbal and written communication skills
- Ability to work with and understand diverse cultures here and abroad
- An organized self-starter who can work proactively and independently
Travel Requirements
Minimal
Position Type and Expected Hours of Work
Full time, Monday through Friday, during normal core business hours, some OT expected.  This position is a fully remote opportunity.
Supervisory Responsibility
None
Compensation
Good faith hourly rate for this position is $19.50/hour.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
APPLY HERE: Hotel Sourcing Specialist