**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**

Build Resume for $1 Join Extra Leads Club for $1

Intake Specialist – Entry Level Mortgage Job

Job Details

Mutual of Omaha is a Fortune 300 Company with an iconic brand and outstanding customer loyalty. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. 

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!

We are searching for a Intake Specialist to join our team! This positions would play a key role in a leader in the reverse Mortgage Industry! This is an Entry Level Position, compensation $18-$20 an hour.

RESPONSIBILITIES:

  • Evaluate retail and wholesale reverse mortgage loan submissions for compliance and completeness
  • Accurately input pertinent loan data into operational systems
  • Order supplementary vendor products, such as credit reports and flood certs
  • Utilize FHA Connection to order case numbers and log appraisals
  • Communicate file status with retail and wholesale clients
  • Work closely with processing and underwriting to establish productive and efficient work flows

Qualifications:

  • Previous Mortgage industry experience preferred but not required.
  • Previous Junior Loan Processor experience a plus.
  • Prior FHA Connection Knowledge a plus but not required.
  • Bachelor’s degree preferred, but not required
  • Excellent computer skills and knowledge of MS Office products
  • Strong customer service and time management skills a must
  • Highly motivated and determined to succeed in a competitive, time sensitive industry


Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: 

  • Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. 
  • Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 
  • 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) 
  • Multiple PPO Medical Plans, as well as HDHP eligible plan. 
  • Dental Coverage 
  • Vision Coverage 
  • Company Paid Life Insurance 
  • 401K with a generous employer match 
  • Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 
  • Free Legal Services 
  • Employee Loan Program 
  • 100% Remote

APPLY HERE: Intake Specialist – Entry Level Mortgage Job

Build Resume for $1 Join Extra Leads Club for $1

Helpdesk Coordinator

Job Details

ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we’re always ready to meet the ever-evolving needs of our customers.

POSITION SUMMARY:  The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment.

This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company.

REPORTS TO:  Chief Information Officer

RESPONSIBILITIES:

Helpdesk Support & Ticket Management

  • Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues
  • Manage helpdesk tickets from intake through resolution using ticketing platforms
  • Prioritize incoming tickets based on level of operational disruption, business impact, and request volume
  • Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system
  • Escalate complex or recurring issues to appropriate technical resources
  • Maintain consistent communication with users regarding ticket status and resolution timelines

User Access Management (Onboarding & Offboarding)

  • Coordinate new hire system setup, including account provisioning and access configuration
  • Manage employee onboarding and termination workflows to ensure secure and timely access changes
  • Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications
  • Support password resets, multi-factor authentication (MFA), and user permission updates
  • Partner with HR and leadership teams to ensure accurate and compliant access management processes

Equipment & Asset Management

  • Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees
  • Maintain inventory tracking for laptops, peripherals, and related technology assets
  • Prepare devices with required software, configurations, and security settings
  • Coordinate shipping, returns, and replacement equipment logistics for remote employees
  • Maintain accurate asset records and lifecycle documentation

Systems & Application Support

  • Provide user support across internal and operational platforms including:
    • Freshdesk
    • Dispatch Science
    • Extensive WMS
    • Microsoft Dynamics
    • Microsoft Outlook
    • Microsoft Teams
    • Microsoft 365 applications
  • Assist users with navigation, access issues, and basic functionality questions
  • Support system adoption and promote standardized usage practices

IT Operations & Automation Support

  • Assist with IT operational tasks and technology rollouts
  • Support workflow automation initiatives using tools such as Power Automate
  • Assist with reporting and dashboard updates within Power BI
  • Coordinate system updates, upgrades, and maintenance activities
  • Support vendor coordination and service requests as needed

Process Improvement & Documentation

  • Maintain and update helpdesk knowledge base articles and internal documentation
  • Identify recurring issues and recommend process or technology improvements
  • Support development of standardized IT procedures and workflows
  • Contribute to continuous improvement of helpdesk efficiency and service delivery

MINIMUM QUALIFICATIONS:

  • 1–2 years of experience in IT support, helpdesk, or related technical role
  • Basic knowledge of Windows operating systems and Microsoft 365 applications
  • Experience working with or exposure to ticketing systems
  • Strong organizational and time-management skills
  • Excellent communication and customer service abilities in a remote support environment
  • Ability to manage multiple priorities and follow tasks through to completion
  • Demonstrated willingness to learn new technologies and grow within IT support

Preferred Qualifications

  • Experience using Freshdesk or similar helpdesk platforms
  • Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems
  • Familiarity with Power Automate or workflow automation tools
  • Exposure to Power BI reporting or data visualization tools
  • Experience supporting remote or distributed workforces

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong problem-solving mindset with attention to detail
  • Ability to prioritize work based on business impact and urgency
  • Organized and process-oriented approach to task management
  • Strong documentation and follow-through habits
  • Collaborative mindset with cross-functional teams
  • Ability to communicate technical concepts clearly to non-technical users 

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.

This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD – $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada. 
 
Build Resume for $1 Join Extra Leads Club for $1

State & Local Government Account Specialist (Remote US in EST & PST)

Job Details

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.


We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

 

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

 

Job Description:

 

As a State & Local Government Account Specialist Remote in US in EST and CST areas at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As the primary owner of accounts assigned, you will be responsible for managing the account receivables, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with our largest State & Local government agency clients. You will also partner internally with sales team and other internal stakeholders to address all client needs.

 

  • You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
  • Your hourly pay for this role is $21.
  • This is a remote role open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job.
  • Your work schedule will be Monday through Friday between 7AM – 5PM CST or 8:00AM – 5:30PM EST based on business needs. Specific schedule within those hours may vary or change as needed based on business need).
  • You must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

 

You are a forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are enthusiastic about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and right service for our most valuable clients at Pitney Bowes.

 

You will: 

  • Act as single point of contact for Pitney Bowes’ large State & Local clients.
  • Create accurate invoices to be submitted to the client in a timely manner.
  • Generate and maintain spreadsheets via Microsoft Excel and maintain portal billing via client portal requirements.
  • Perform account cleansing to maintain accurate client information in all applicable systems.
  • Be responsible for decisioning customer accounts to support policy.
  • Handle administrative account cleansing e.g., Purchase Order payment application/reconciliation, fleet data management.
  • Communicate with and maintain a good relationship with other business units and stakeholders to best assist and support our clients.
  • Consistently meet established KPI’s and productivity metrics.
  • Organize your day to ensure proper time parameters are met for all items and tasks.
  • Collect past due accounts within the States & Local Government portfolio.
  • Support growth initiatives: e.g., automation, digital acceleration, and self-serve.

 

Your Background:

  • This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
  • 2+ years’ minimum client service experience.
  • Prior account management and/or billing reconciliation are mandatory.
  • Strong Microsoft Excel intermediate level creating formulas, pivot tables, VLOOKUP’s, etc.
  • Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
  • Excellent professional written and oral communication skills.
  • Able to work independently and can prioritize and schedule daily activities while functioning in a team environment.
  • Strong interpersonal skills/ability to work with others.
  • Attention to detail, excellent problem solving and analytical skills.
  • Appropriate work from home setting for being in a client-facing environment.
  • You have a positive, team player, driven and client first attitude.

 

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking, and receiving of letters, parcels, and flats. 

 

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents. 

 

Pitney Bowes is Drug Free Workplace

 

We will:

 

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

 

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

 

APPLY HERE: State & Local Government Account Specialist (Remote US in EST & PST)

Build Resume for $1 Join Extra Leads Club for $1

Customer Service Professional – Inbound 

Job Details

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. 

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.  

Job Type: Full-time (Monday – Friday, 2:30 PM – 11:00 PM EST)

Location: Remote

Title: Customer Service Professional- Inbound

About the role:

Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures

As a Customer Service Professional-Inbound with EMS|MC, you will:

  • Answer phone calls quickly and in a pleasant, professional manner
  • Identify each caller’s needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying 
  • Utilize all resources provided: Job aids, SOP’s. Question Queue, Client Specs
  • Notify supervisors/management of complaints that cannot be resolved on the first call
  • Address each caller’s needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner
  • Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner. Documentation must be understandable if read later and/or by another employee
  • Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management
  • Detect caller patterns and provide appropriate feedback to supervisor to reduce or prevent possible future call
  • Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
  • Consistently support and demonstrate the company mission and values
  • File insurance from information provided by patient on the EMSMC website in an accurate and timely manner
  • Mentoring of new hires
  • Perform other necessary tasks as assigned by supervisor
  • Assist with special projects as assigned 

Quality & Productivity Requirements

  • Maintain required turnaround time as dictated by process or client
  • Maintain Customer Service call audit and HIPAA scores of 98%
Requirements

You will be successful in this role if you:

  • High School Diploma
  • Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
  • Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
  • Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.
  • Strong, accurate typing and data entry skills
  • Ability to learn, understand, and work within specific client requirements
  • Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
  • Ability to function well within a cross-functional team setting and independently
  • Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
  • Detail-oriented

Key skills we hope you have:

  • Previous medical billing and/or accounts receivable experience
  • HIPAA certification
  • Strong MS Office skills with the ability to manipulate data and create formulas in Excel

Working Environment/Physical Requirements

  • General office environment
  • Frequent telephone use
  • Frequent typing
  • Sitting for long periods of time, some standing
  • Use of basic office equipment such as computer, fax, printer, copier

Why EMS|MC:

  • Flexible Scheduling 
  • Career development plans
  • Weekly wellness seminars
  • Comprehensive benefit package
  • Remote opportunities
  • All equipment provided

*Please note, our hiring process typically lasts 2-4 weeks with three to four interviews total.*

 

Pay: $17.00/hour with a shift differential of an additional $1.00 per hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.   

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship

APPLY HERE: Customer Service Professional – Inbound

Build Resume for $1 Join Extra Leads Club for $1

Claims Care Advocate (Remote)

Job Details

Are you someone who takes pride in keeping things organized, supporting others, and delivering excellent service? MEM Insurance is seeking a Claims Care Advocate to provide essential administrative and workflow support within our Claims Department. In this role, you will be a vital partner to Claims Operations, Subrogation and Technical Services, and Nurse Case Management, while also serving as a key point of contact for our policyholders and external partners.
 
As a Claims Care Advocate, you will help ensure claims processes move smoothly and efficiently by managing records, coordinating requests, supporting adjusters, and responding to customer inquiries with professionalism and care. This role is ideal for someone who enjoys variety in their day, values teamwork, and takes pride in contributing to a high-quality customer experience.
 

Essential Duties and Responsibilities

  • Provide comprehensive administrative and workflow support across Claims Operations, Subrogation, Litigation Technical Services, and Nurse Case Management.
  • Serve as a primary point of contact for internal and external inquiries, delivering timely, accurate, and professional responses via phone, email, fax, chat, and web portals.
  • Manage and process requests for claim-related documentation, including wage statements, earnings affidavits, medical records, offer letters, rating requests, and records requests through third-party vendors.
  • Index, process, and maintain claim files to ensure all required information is accurately captured for efficient claims review and regulatory compliance.
  • Support claim intake activities by gathering necessary information, identifying initial compensability considerations, and documenting claims in accordance with established procedures.
  • Coordinate and process time-sensitive external requests, including Division of Workers’ Compensation forms, OSHA reports, police reports, conservation records, death certificates, and driver’s license suspensions.
  • Prepare and distribute claim files to attorneys, subrogation adjusters, and other partners as needed.
  • Manage activities within ClaimCenter queues and ImageRight to ensure timely document handling and task completion.
  • Coordinate logistics for injured workers and claims staff, including IME scheduling, follow-up appointments, transportation arrangements, and hotel reservations.
  • Partner with external vendors such as CorVel, OneCall, Metro Reporting, and HomeLink to support claims operations.
  • Manage certified mailings and collections-related activities, including monthly expense reconciliation.
  • Promote MEM Insurance services to policyholders, producers, medical providers, injured workers, and attorneys when appropriate.
  • Act in accordance with MEM Insurance’s vision, mission, and values in all interactions and work activities.

 

Qualifications

Education
  • High school diploma or equivalent required
  • Bachelor’s degree preferred
Licenses
  • Valid driver’s license required
Experience
  • One or more years of experience in a professional office environment
  • Prior exposure to Workers’ Compensation or a similar industry is preferred

 

 

Company Culture and Values

At MEM Insurance, we are committed to our vision, mission, and values. We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.
 

 

Diversity Statement

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.
 

 

Total Rewards Overview

  • Health Plans: Medical, Dental, and Vision
    Includes fertility benefits, fully paid preventative care, and adult orthodontia.
  • Annual Performance Based Bonus
  • Employer-Paid Life and Disability Benefits:
    Life Insurance (3x base salary), AD&D, Short and Long-term Disability.
  • Wellness and Recognition Program: Employer-paid incentives for employees and spouses.
  • Flexible Spending Account and Dependent Care options
  • Health Savings Account: Generous employer contribution.
  • Time Away from Work:
    Generous PTO, 11 Holidays + 4 Early Releases, 16 Hours Volunteer Time Off, 20 Days Paid Parental Leave, Marriage, Bereavement, and Jury Duty leave.
  • Employee Assistance Programs
  • 401k Retirement Plan: Employer match and profit sharing.
  • Adoption Assistance and Tuition Assistance

 

 
Notice Regarding Use of Artificial Intelligence
MEM may use artificial intelligence (AI) tools to more efficiently facilitate and assist in decisions involving recruitment, hiring, promotion, renewal of employment, selection for training or apprenticeship, discharge, discipline, tenure, or the terms, privileges, or conditions of employment. Any such use of AI tools will comply with all applicable laws.
 

Job Details

 

Job Details

Pay Type
Hourly
Hiring Min Rate
15.77 USD
Hiring Max Rate
23.65 USD

APPLY HERE: Claims Care Advocate (Remote)

Build Resume for $1 Join Extra Leads Club for $1

Contact Center Representative 

Job Details

BankNewport celebrates being a community bank since 1819. Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.

 

So if you’re looking for a great professional opportunity, know that BankNewport will empower and invest in you.

 

Provide quality customer service to BankNewport customers in a fast paced call center and ongoing support and maintenance of all electronic banking systems and services. Provide BankNewport customers with service excellence through customer resolution and customer follow-up while proactively building customer relationships through sales, cross selling and referrals.

 

BankNewport remote employees must follow the work schedule provided to them and be able to perform the same duties, assignments and tasks while working remotely as they would in the Bank’s physical space. Employees are expected to adhere to the conditions of the Employee Guidebook and to obtain/maintain professional and reliable work environments. BankNewport’s policies around conduct, confidentiality, sick time, etc. continue to apply, regardless of the employee’s location.

Responsibilities

  • Performs additional functions necessary, within scope of authority, to provide the highest level of service and responsiveness to customers.
  • Consistently meet and exceed BankNewport customer service quality standards. Initiate action for account maintenance and research. Take ownership of customer inquiries and issues. 
  • Build relationships with internal and external customers through exceptional problem solving, ownership, and follow through.
  • Monitor electronic banking activity and electronic banking technology (Bill Pay, Mobile Banking, Online Account Opening etc.) through routine reports. Responsible to answer all calls in the eBanking and Direct Banking queues.
  • Perform a variety of eBanking processing activities: e.g., setup, maintenance, closure, and cancellations. Generate regular reports for eBanking.
  • Maintain a strong knowledge of all electronic banking services and programs. Maintain general hardware and software knowledge of Windows and Macintosh computers, smart phones, and tablets. Maintain knowledge of the following applications: all internet browsers such as Internet Explorer, Mozilla/Firefox, Safari, Chrome and any new ones that develop, Mobile Devices (tablets and smart phones) using Apple, Android, Windows and any new technologies, MSOffice, and financial software/apps such as Quicken, QuickBooks and Mint. 
  • Demonstrate extensive knowledge of all BankNewport products and services
  • Consistently strive to meet and exceed sales and referral goals by conducting customer sales interviews, cross-selling, and up-selling products and services to increase customer relationships, satisfaction, and retention.
  • Assist and encourage customer usage of automation with BankNewport’s electronic banking services.
  • Adhere to Contact Center productivity standards by adhering to schedule and fully servicing customers in the most efficient manner possible.
  • Act as liaison with internal and external business partners to facilitate issue resolution.
  • Recognize and provide feedback on trends and issues arising from callers and systems to the Contact Center Manager.
  • Maintain records in compliance with bank security policies and regulations.
  • Demonstrate strong operational and procedural knowledge.
  • Work closely with Contact Center Manager/ Assistant Call Center Manager to ensure all support calls, emails, applications, research and any other customer issues have a maximum of a 24-hour turnaround time.
  • Respond to all emails and messages sent by external, internal and prospective customers through the eBanking systems, BankNewport’s website and general mailbox.
  • Coverage of front desk receptionist/switchboard operator when needed,
  • Participate in Contact Center and BankNewport events and community involvement efforts.
  • Responsible for tracking all incoming calls and issues for future research.

 

 

OTHER ACCOUNTABILITIES / RESPONSIBILITIES

  • Performs related and unrelated duties as may be required.

Qualifications

  • College degree is preferred or high school diploma with equivalent experience
  • Must be able to commute to headquarters location in Middletown, RI as needed.
  • Must have reliable and secure internet connections
  • Two to three years of Customer Service
  • Knowledge of or usage of electronic banking Services. Strong organizational, communication, and problem solving skills
  • Must be detail oriented, analytical and able to multitask in a fast paced and ever changing environment to keep up with technology
  • General knowledge of Mobile Devices (tablets and smart phones) using Apple, Android, etc.. PC and Macintosh hardware, operating systems, Internet Explorer, Mozilla/Firefox, Safari, Chrome and MSOffice

 

SUPERVISORY SCOPE

 

None

 

INDEPENDENT ACTION

 

Performs work independently within scope of established guidelines and practices. Forwards any and all major problems to the Senior eBanking Representative where additional expertise and clarification of policies and procedures are needed. 

 

BANKNEWPORT CORE VALUES:

  • We celebrate individuality
  • We empower employees to be creative problem solvers
  • We invest and take the time to really get to know our customers
  • We commit to serving the financial needs of Rhode Islander’s

All employees of BankNewport are expected to support bank-wide efforts designed to understand, measure, monitor, reduce, control and report risk in the most efficient and cost-effective manner. Risk management includes but is not limited to compliance risk, credit risk, liquidity risk, market risk, operations risk and systems risk as well as attention to physical building safety and security. Furthermore, all support staff employees are expected to fully support the Bank’s “All In” initiative and utilize support staff training to consistently provide sales support to all departments. They should also possess an understanding of their department’s support metrics and continue to improve Bank efficiencies.

 

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

APPLY HERE: Contact Center Representative

Build Resume for $1 Join Extra Leads Club for $1

Dr. Call Mail Operations Pharmacy Technician 

Job Details

Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members. At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. CenterWell’s innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line and giving them back more time in their days to enjoy life. We’re looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At CenterWell, you’ll partner with people who care. Administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

 

 

  • Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
  • Decisions based on interpretation of area/department policy and methods for completing assignments
  • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
  • Communicate with physician offices and hospitals via fax or telephone
  • Responsible for researching and updating clarifications and denials on patient profiles
  • Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies.


Use your skills to make an impact
 

Required Qualifications

 

Candidates MUST reside in one of the following states: Texas, Arizona, Florida, or Ohio.

  • Must have an active Pharmacy Technician License in the state you reside
  • 1+ years of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy
  • Ability to solve problems and encourage others in collaborative problem solving
  • Self-directed, but also able to work well in a group
  • A positive, proactive attitude, energetic, highly motivated and a self-starter
  • Inbound/outbound call experience in any pharmacy setting
  • Strong communication skills both written and verbal
  • Great attention to detail
  • Ability to handle multiple tasks simultaneously
  • Ability to work accurately and efficiently while performing repetitive tasks
  • Intermediate PC skills

 

Required Work Schedule: 

  • Must have the flexibility to work any hours between 8:00am-8:00pm EST.

 

Preferred Qualification

  • High School Diploma or GED
  • National Certification, PTCB/CPhT

 

Additional Information 

**PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) **  

 

Interview Process

As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.  

 

 

 

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

 

Scheduled Weekly Hours

 

40

 

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$40,000 – $52,300 per year


 

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

 

 


About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

 

 

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

​
Equal Opportunity Employer

 

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

 

APPLY HERE: Dr. Call Mail Operations Pharmacy Technician

Build Resume for $1 Join Extra Leads Club for $1