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Customer Care Advocate | Tuesday – Saturday ( 3 pm – 11:30 pm CST)
Job Details
Career-defining. Life-changing.
At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Role: Customer Care Advocate
Reports To: Customer Care Supervisor
Shift: Tuesday -Saturday (3pm – 11:30pm CST)
Location: Remote US
Why iRhythm?
At iRhythm, you’ll have the opportunity to expand your skills and career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.
About the Role
The Customer Care Advocate serves as front-line support in our high-volume, inbound Contact Center, assisting patients and providers with professionalism, adaptability, and strong communication in a fast-paced, collaborative environment.
In this role, you will:
- Provide empathetic, personalized support to patients and providers, ensuring each interaction leaves individuals feeling heard, informed, and valued.
- Verify insurance, investigate benefits coverage, estimate out-of-pocket costs, and discuss patient payment options.
- Troubleshoot product, service, and enrollment issues with sensitivity and urgency.
- Act as the liaison between patients and iRhythm, ensuring requests are completed accurately and in compliance with regulatory standards.
Responsibilities
- Deliver accurate, timely support to patients and providers throughout the device wear process and beyond, resolving inquiries efficiently and ensuring all service requests are handled to compliance and quality standards.
- Make outbound calls to patients to explain coverage, responsibilities, or payment options.
- Respond to inquiries, manage tickets/emails, and provide timely updates to patients, providers, and internal teams.
- Document all interactions and coverage details in Salesforce with accuracy.
- Maintain updated and complete patient and insurance records.
- Participate in meetings and training in a virtual/on-camera environment.
- Ensure compliance with FDA regulations and HIPAA privacy requirements.
- Consistently meet productivity, quality, and service-level metrics.
- Provide support to other teams during peak periods and participate in cross-training to enhance skills and knowledge.
- May include other duties as business needs arise.
Qualifications
Required:
- High school diploma or equivalent.
- 2–3+ years of customer service experience in a high-volume environment (Contact Center or 60+ activities/day).
- Strong communication skills—clear, empathetic, and proactive (verbal and written).
- Experience using Microsoft Office tools (Outlook required; Word, Excel, PowerPoint preferred).
- Typing speed of 40+ WPM and confident system navigation.
- Ability to handle sensitive information and stressful situations calmly and professionally.
- Flexibility to adapt quickly in a growth-driven, fast-paced environment.
- Demonstrate resourcefulness and emotional intelligence to identify obstacles and work collaboratively toward solutions.
- Exhibit independent thinking and sound judgment when addressing situations not outlined in manuals or procedures.
Preferred:
- Experience in healthcare, medical devices, or patient-focused environments (non-insurance based).
- Background in health insurance, benefits investigation, reimbursement, or financial counseling.
- Experience with CRM software; Salesforce strongly preferred.
Work Environment
Schedule:
- iRhythm provides 24/7 patient support. Shifts may include weekends and holidays and are subject to change with notice.
- After the first 90 days of employment, shifts are reviewed quarterly, and adjustments may be requested to align with business needs.
- Overtime shifts may occasionally be offered or mandated depending on business needs.
- Employees are required to work four holiday shifts per year, which are assigned through a bid process.
- For employees working within 45 minutes of an IRT location, occasional in-office attendance may be required for training, team days, IT issues, or business needs (advance notice provided where possible).
Home Office Requirements:
- A secure, private, distraction-free workplace is essential to conduct the duties of this role effectively and compliantly.
- Desk setup for laptop and dual monitors.
- Reliable high-speed internet: minimum 50 Mbps upload / 150 Mbps download, with direct router connection.
Performance Expectations
- Quality scores at or above minimum requirements.
- Compliance with HIPAA, privacy, and regulatory standards.
- Consistent achievement of service-level metrics (call handle time, wrap time, productivity, availability, quality).
- Strong attendance and schedule adherence
Why Join Us?
This role is more than a job—it’s an opportunity to directly improve patient care while building your career in a mission-driven company. At iRhythm, we move fast, think big, and work together to create solutions that save lives.
Location:
Remote – US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$20.60 – $25.75
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121
APPLY HERE: Customer Care Advocate | Tuesday – Saturday (3pm – 11:30 pm CST)
Patient Engagement Associate
Job Details
Sales Representative, Inbound Remote
Job Details
Job Category
Typical Starting Salary
Minimum Salary
Maximum Salary
Schedule
Flexible Time Off Annual Accrual – days
Key Date:
- Unlicensed Class: May 18, 2026
- Licensed Class: June 1, 2026
- Unlicensed Class: June 29, 2026
As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one.
Plus, you’ll enjoy:
- Generous earning potential
- Paid licensing and training opportunities
- Comprehensive benefits
- Flexible work arrangements
- Strong work-life balance
- And more!
Why Liberty Mutual?
Pay Details:
- Starting base salary is $45K with opportunity for growth.
- Average earnings range from $55K-$75K through a combination of base salary and generous commission.
- Top Performing Agents in their second year and onward, can earn up to $85k+.
Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one.
Job Details
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders.
You’d be a great fit if you are:
A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders.
A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you’re selling, and you enjoy connecting customers to the right products for their individual needs.
A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders.
A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow.
Position Details:
From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing!
- Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires.
- Comprehensive medical benefits from Day 1.
- No cold calls, all incoming warm leads.
- Opportunities for rewards and recognition.
- Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift.
- All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet services.
Qualifications
- 2-3 years sales experience preferred. 2 years of sales/service-related work experience required.
- Strong, engaging interpersonal and persuasion skills needed to close sales.
- Ability to communicate well to both prospects and customers.
- Excellent analytical, decision-making and organizational skills.
- Strong typing capabilities and PC proficiency.
- Property and Casualty License required after hire.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
APPLY HERE: Sales Representative, Inbound Remote
Patient Scheduling Representative – Remote
Job Details
NAH reserves the right to make hiring decisions based on applicants’ state of residence if outside the state of Arizona. NAH currently hires for remote positions in the following states:
- Alabama
- Arizona
- Florida
- Georgia
- Idaho
- Indiana
- Kansas
- Michigan
- Missouri
- North Carolina
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Virginia
The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart.
Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.
Responsibilities
|
Patient Registration and Scheduling
* Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
* Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services. * Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services. * Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment. * Provides explanation of legal forms and secures signature of patient/authorized party as required for services. * Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations. |
|
Eligibility/Authorization Management
* Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.
* Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements. * Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented. * Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services. |
|
Financial Counseling
* Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.
* Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s). * Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps. |
|
Revenue Cycle Support
* Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.
* Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance. |
|
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. * If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. * Completes all company mandatory modules and required job specific training in the specified time frame. |
Qualifications
| Education |
- High School Diploma or GED- Required
-
Medical Terminology Coursework- Preferred
| Experience |
- Basic level of computer skills including keyboarding of 25 – 35 word per minute- Preferred
-
1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred
-
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- PreferredHealthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
APPLY HERE: Patient Scheduling Representative – Remote
Patient Care Coordinator – (Remote 11 am – 8 pm ET)
Job Details
A Patient Care Coordinator facilitates daily scheduling, and operations support in-home clinical programs by serving as the liaison of communication between patients and network clinicians, as well as HCPs and HUB operations.
Job Responsibilities:
- Initiate case creation by uploading Service Request Forms to operating system.
- Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
- Document case details in Customer Relationship Management (CRM) system.
- Place outbound calls and text messages to patients and network clinicians.
- Answer incoming calls, text messages, and email correspondence.
- Provide product and technical support along with superior customer service.
- Report Adverse Events per program guidelines
- Follow up on missing information on program documentation
Schedule
Monday – Friday 11:00am ET – 8:00pm ET
Required Qualifications:
- High School Diploma or equivalent.
- Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
- Customer service experience.
- Must reside in country where the job is posted.
- Excellent time management skills and ability to multi-task and prioritize work.
- Strong verbal, written and communication skills.
- Ability to interact courteously and professionally with patients and clinical staff.
- Strong organizational skills with attention to detail.
- Ability to work independently and as a team player.
- Able to work in a virtual team environment by being available and responsive during working hours
- Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guideline.
Preferred Qualifications:
- Related field experience in healthcare administration scheduling patients and healthcare providers
- Call center experience
- Some college
- Experience with Salesforce, the Customer Relationship Management System
#LI-CES
#LI-DNP
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $53,000-$63,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.APPLY HERE: Onboarding Support Specialist