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Remote Live Verification Agent – Part Time
Job Details
Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smart phone. PT Live Verify Phone Agents review the customer’s information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat.
Interested in moving forward? Please apply on the computer you plan to work from rather than your cell phone. Otherwise, you risk your application being denied.
MUST be included in your application in order to be considered:
- Screenshot of your results for the Computer Specs test- Must pass in order to be considered
- Screenshots of your scores for the in your Facial Recognition Assessment
- Complete Citeria Assessments: Tech Skills + Game
- It is IMPERATIVE that you carefully read and follow the details and instructions listed regarding the tech requirements.
Rate of pay: Can earn $16-19 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
How schedules work:
- Shifts are in high demand- first come, first serve basis
- You must be available to work holidays
- 25 hours of availability per week
- Saturday and Sunday are required/ 6 hours on Saturday and 6 hours on Sunday
April/May Shift Needs: Start date- 4/7, 4/14, 4/21, 5/4, 5/12, 5/19
- Must work Saturday and Sunday
- Options for days off: Scattered days off (Monday-Friday)
- High Priority Shift 1- 1pm-10pm AZ
- High Priority Shift 2- 10am- 4pm AZ
- Low Priority Shift 3- 3am-10am AZ
Part-Time Benefits include:
- Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
Essential Functions:
- Claim sessions for customers doing business with us via Truck Share 24/7.
- Review each session for accuracy while answering any questions the customer may have.
- Determine the proper course of action utilizing instructional materials reviewed.
- Make outbound calls for verification of alternate contacts.
- Communicate with the customer via phone or chat in an efficient and courteous manner.
- Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.
- Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.
- Listen to customer concerns, documenting them and resolving when able.
Requirements:
- Good listening, verbal, and written communication skills in English.
- Inbound call/phone experience (high volume highly preferred).
- Excellent customer service skills with 1 year of phone customer service experience.
- Technically savvy preferred.
- Logic, reasoning, time management, and facial recognition skills.
- Proficiency, attention to detail, and interpersonal skills.
- Ability to multitask and assist multiple customers at one time (online sessions).
- Once trained for phones agents will be required to simultaneously assist customers online and on inbound phone calls.
- Reasonable and predictable attendance.
Training / Education: Class start dates- Tuesday, 5/4, 5/12, 5/19
One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team. Class Schedules:
- Tues, Wed, Fri – 9am-1pm AZ Time
- Tues, Wed, Fri- 4pm-8pm AZ Time
The following is required to work from home:
- You must have a quiet, private work area.
- Required to be present during Education training classes or meetings with your camera on and microphone unmuted.
- Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
- All work duties including education must be performed at your home address.
- If you want to switch or substitute computers at any time, manager approval is required in advance.
Technical Requirements:
- Operating System: Windows 11
- RAM: 16GB minimum (32GB recommended)
- Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
- Storage: SSD with at least 5GB free space
Additional Hardware
- Webcam (external or built-in)
- USB headset (wired)
Internet Speeds
- Ping: under 100
- Download: 50MB minimum (100MB recommended)
- Upload: 5MB minimum (10MB recommended)
Applications are not currently accepted from Residents of: CA, CO, MD, NM, WA, or the District of Columbia or outside of the US.
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
APPLY HERE: Remote Live Verification Agent – Part Time
Customer Service Escalation Phone Rep (Part Time)
Job Details
Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you!
The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent’s craft acceptable solutions to address our customer’s needs. Our goal is to get the customer back on the road!
Must be included in your application to be considered: 35-40 WPM (words per minute) score on typing assessment
Rate of Pay: Can earn $16-19 per hour within the first 6 months based on performance. (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
Scheduling Requirements:
- Part Time team members must be available to work at least 32 hours per week, Monday – Sunday (includes 8.5 hours on either Friday or Saturday).
- The total number of hours scheduled each week will be based on business needs.
- Shifts between 6:00 AM – 7:00 PM (Arizona time) with a priority on Thursday, Friday, Saturday, and Sunday (both Friday and Saturday are required).
- Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required.
Exclusive U-Haul Benefits Designed for Your Success:
At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
This job might be for you if:
- You enjoy helping people, have an outgoing personality and have a customer-focused attitude.
- You thrive in a fast-paced environment with a focus on quality and attention to detail.
- You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens.
- You communicate efficiently through an instant messaging program.
- You can work independently delivering practical solutions and you thrive in a collaborative team environment.
Minimum Qualifications:
Minimum 6 months customer service experience
Friendly and Caring Tone:
- Engage with customers in a friendly, approachable manner.
- Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs:
- Maintain a deep understanding of our products and services to offer tailored solutions.
- Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments:
- Show empathy and understanding when assisting with customer concerns.
- Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Efficiency in Navigation:
- Navigate multiple software applications and systems with speed and accuracy.
- Employ quick problem-solving skills to provide efficient solutions.
Typing and Language Skills:
- Possess a normal typing speed, ensuring accurate data entry.
- Strong spelling and grammar skills for professional written communication.
Training/Education:
This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.
- 2 weeks: Monday-Friday from 8:00am-2:00pm or 2:00pm-8:00pm
- Includes instructor-led concept courses along with self-lead courses to be completed.
- Certain concept/education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary.
- These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.
The following is required to work from home:
- You must have a quiet, private work area.
- Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
- All work duties, including initial education, must be performed at your home address.
- If you want to switch or substitute computers at any time, Manager approval is required.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
Computer Specifications:
- Windows 11 or MacOS 13 Ventura or newer
- 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
- Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
- Mac processor must be Intel Core i5 or higher, M chips acceptable
- SSD internal storage with 5GB (Minimum) free space
Additional Hardware:
- Webcam (external or built in)
- USB headset (wired)
- Dual monitors
Internet Speeds:
- Ping under 100
- 50MB (Minimum) download speed (Recommended: 100MB)
- 5MB (Minimum) upload speed (Recommended: 10MB)
Physical Demands:
The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
APPLY HERE: Customer Service Escalation Phone Rep (Part Time)
Service Delivery Specialist
Job Details
IT Support Analyst I – REMOTE
Job Details
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
Shift time: Sun. – Wed. (8am – 7pm, EDT)
The Opportunity
The IT Support Analyst I is responsible for providing first-level support through multiple channels from employees and clients and handling the resulting incidents or service requests, using the incident management and request fulfillment processes.
Day in the Life
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Serve as the first point of contact for customers seeking technical assistance over the phone or email.
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Assist with technical support questions regarding issue status, password resets, software issues, system and network status, change inquiries, and general questions via telephone, chat, and ServiceNow.
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Perform remote troubleshooting through diagnostic techniques and pertinent questions.
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Utilize inbound and outbound phone calls, remote access to client PCs, 3rd party admin applications and email to resolve customer issues.
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Follow knowledgebase articles and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity.
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Determine the best solution based on the issue and details provided by customers.
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Work closely with leadership to continuously improve customer support and satisfaction.
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Walk the customer through the problem-solving process.
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Direct unresolved issues to the next level of support personnel.
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Provide accurate information on IT products or services.
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Record events and problems and their resolution in logs.
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Follow-up and update customer status and information.
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Pass on any feedback or suggestions from customers to the appropriate internal team.
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Identify and suggest potential improvements to procedures.
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Additional responsibilities include participation in data recovery operations and continuous improvement efforts.
Qualifications
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Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field.
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Industry specific certification HDI, MCP, Network+ and A+ certification preferred. HDI certification required within 1 year of hire.
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1 – 2 years of providing IT technical support via phone, chat and/or email preferred.
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Knowledge of Microsoft Windows Operating System, MAC OS, desktops, laptops, printers, servers, MS Office products, and various vendor-provided software platforms.
About Velera
At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
Pay Equity
$19.18 – $23.99
Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
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Competitive wages
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Medical with telemedicine
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Dental and Vision
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Basic and Optional Life Insurance
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Paid Time Off (PTO)
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Maternity, Parental, Family Care
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Community Volunteer Time Off
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12 Paid Holidays
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Company Paid Disability Insurance
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401k (with employer match)
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Health Savings Accounts (HSA) with company provided contributions
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Flexible Spending Accounts (FSA)
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Supplemental Insurance
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Mental Health and Well-being: Employee Assistance Program (EAP)
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Tuition Reimbursement
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Wellness program
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Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
APPLY HERE: IT Support Analyst I – REMOTE
Reimbursement Coordinator
Job Details
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The primary responsibility of the Reimbursement Coordinator is to maximize reimbursement by compiling and submitting packets of appeals and medical records to insurance companies via payer portals, fax, and mail. The Coordinator will assist in following up on submissions to ensure receipt. The Coordinator will work with the CareDx Payer Dispute Resolution and Market Access teams to ensure CareDx receives broad coverage and appropriate reimbursement from contracted and non-contracted payers and government health plans.
This role requires meticulous work and the ability to thrive in a fast-paced, high volume environment. This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home.
Responsibilities:
- Medical record and appeal packet submission:
- Find relevant patient records in CareDx system and attach a cover letter or appeal letter.
- Log in to a payer portal and accurately fulfill medical record requests or submit an appeal using the completed packet and completing any required portal information.
- Work with patients when their assistance is needed in the appeal process, including obtaining appointments of representative (AORs) from patients.
- Work professionally with Revenue Cycle teammates to be responsive to requests that require your assistance.
Medical Record and Appeal Follow-up:
- Resolve aged medical record and appeal submissions without payer responses via payer portals & outbound phone calls.
- Assist teammates with projects and denial work queue management.
Qualifications:
- Education: High school diploma or equivalent.
- Experience: 6-12 months’ experience in medical billing or medical records.
- Typing speed of at least 50 words per minute.
- Understanding of patient protections under HIPAA and proper handling of protected health information (PHI).
- Working knowledge of health insurance and terminology.
- Excellent communication and people skills.
- Meticulous with strong analytical and problem-solving abilities in a high volume production environment.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.***
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
#LI-Remote
This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Remote: US only roles
$21 – $26 USD
APPLY HERE: Reimbursement Coordinator