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IT Support Coordinator
Job Details
At Vida, we help people get better- and we’re helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida’s team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It’s trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled.
As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance.
Responsibilities:
- Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
- Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
- Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
- Help evaluate new systems and services that can make our organization more efficient and secure.
- Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
- Contribute to larger IT projects to improve our end-user experience.
Qualifications:
- Associates degree and or tech certifications preferred.
- 2-4 years of experience in a tier 1 IT helpdesk position required.
- In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.
- Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
- Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
- Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
- Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.
- Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.
$70,000 – $80,000 a year
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
#LI-remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
APPLY HERE: IT Support Coordinator
Client Relations Coordinator
Job Details
APPLY HERE: Client Relations Coordinator
Health Care Customer Service Representative
Job Details
Customer Service Representative
Job Details
FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team. We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines. We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.
Job Summary
We’re hiring exceptional Customer Service Representative’s for a Federal Contract. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment. Candidates must reside in GA or NC.
*Candidates must be eligible to obtain a Public Trust clearance, which may require U.S. citizenship. Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which may include a credit check.
Project Hours of Operation: Monday – Friday 8:00AM -9:30 PM EST
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide exceptional customer service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make occasional outbound calls answering general questions and/or updating account information.
- Operate multiple applications, databases, and computer programs..
- Adhere to FHC performance Key Performance Indicator Expectations.
- Provide feedback to management regarding concerns and trends
Competencies:
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Ability to handle sensitive and private information
- Well organized, results driven, and able to work in a fast-paced environment.
- Ability to resolve challenging situations calmly and professionally.
Preferred Education and Experience
- Previous experience in a high-volume inbound call center required
- At least 1 year of customer service experience
- Strong data entry and typing skills
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
- High school diploma or equivalent
- Bilingual Spanish is a plus
- Veterans encouraged to apply
Work Environment:
- Federal and State contractor call/contact center along with Account Receivable Management
- Candidates must live within 50 miles of designated hiring area Georgia or North Carolina
Working from home Requirements:
- This role might support occasional or permanent remote work in some circumstances.
- Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
- Private, quiet, and distraction free room/office space
- Adhere to Telecommute Policy in its entirety
Physical/Mental Demands
Physical Demands – While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands – While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Security Clearance Requirements
- Will be required to pass Federal background screening and/or state level criminal background screening.
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Candidates must meet all federal eligibility requirements for a Public Trust clearance, which may include evaluation of financial responsibility.
This job description provides the basic requirements for this role and may include additional functions not listed.
An Affirmative Action / Equal Opportunity Employer
F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability
If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.
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If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish
| Full-Time/Part-Time | Full-Time |
| EOE Statement | F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com. |
| Division | Federal |
| Exempt/Non-Exempt | Non-Exempt |
| Location | Exeter |
| Category | Customer Service |
| Shift | Rotating Days and Evenings |
| Position | Customer Service Representative |
| Req Number | CUS-26-00002 |
| Open Date | 5/14/2026 |
APPLY HERE: Customer Service Representative