Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

The Endorsement Specialist provides accurate, professional and timely assistance to candidates throughout the endorsement process. In addition to reviewing, organizing, and, accepting endorsement applications, specialists may be responsible for performing quality control checks, and ensuring that applications are processed according to organizational quality standards through audit procedures.

• Review and process candidate endorsement applications and enter data into membership system.
• Organize and maintain candidate records.
• Perform reviews of candidate experience utilizing the guidelines for each credential scheme requirement.
• Verify candidate experience through employment audits.
• Communicate via phone, email and online with endorsers regarding endorsement applications.
• Use endorsement applications for entire lifecycle up to and including audit resolution.

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.
• Ability to demonstrate flexibility to meet changing business needs.
• Detail oriented, maintains high quality standards, and good follow-up skills.
• Ability to problem solve in a timely manner.
• Ability to handle confidential information with discretion.
• Customer service oriented.

• Excellent written and verbal communication skills in English; additional language skills a plus.
• Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), Internet and web applications/navigation.
• Effective organization skills and the ability to multitask.
• Ability to work effectively in a group or team environment as well as independently with minimal supervision.
• Ability to interact professionally with a diverse group of people at all levels.

• Experience working with AI tools or a demonstrated willingness to learn.

• High School diploma or GED required.
• Minimum three (3) years of customer service experience preferably in a call center environment.
• CRM/database applications experience a plus (i.e. Salesforce)

• Work normal business hours and extended hours when necessary, adjusting to various time zones.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Work extended hours or overtime, when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Central Time US.

**Please note: This is a 6-month, fixed-term contract position. Candidates must be available to work 8:00 AM – 5:00 PM CST.*

Who is eXp? 

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company.

How you will make an impact:

• Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat. Provide timely and accurate responses to level 1 questions.
• Efficiently resolve agent issues, providing solutions that enhance their overall experience. Escalate complex issues to the relevant departments or senior staff as needed.
• Knowledge of joining application, onboarding process, and all eXp tools and resources
• Support all departments in addressing their Level 1 inquiries
• Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings.
• Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.

How you will grab our attention:

• High school diploma required or equivalent years of applicable experience
• 0-2 years experience
• Real Estate experience strongly preferred
• Excellent written and verbal communication skills
• Excellent organizational skills
• Strong knowledge of Microsoft Office/Google Suite
• Real Estate experience preferred
• Excellent written and verbal communication skills
• Problem Solving Skills
• 2+ years in the Customer Service industry

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp provides:

• Fully remote environment
• Paid Time Off
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Health & Wellness incentives
• 100% Paid Parental Leave