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Air Customer Service Agent, After Hours

Job Details

Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office.  

We’re looking for an amazing Air Customer Service Agent, After Hours to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed.

Here’s a summary of what we are looking for in an Air Customer Service Agent, After Hours. Is this you?

Responsibilities

  • Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons.
  • Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home.
  • Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests.
  • Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information.
  • Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed.
  • Follows all Company and department-specific policies and procedures during daily operations of the job.
  • Any additional work-related duties as assigned by the supervisor or manager.

Requirements

  • Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
  • This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency
  • Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook.
  • Ability to work independently and think quickly.
  • Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing.
  • Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M – F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours.
  • Must be available for an initial 4-6 weeks, paid training period
  • Must be legally authorized to work in the United States.  Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY). 

What You Can Expect 

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k) 
  • Employee Stock Purchase Plan 
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.

APPLY HERE: Air Customer Service Agent, After Hours

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Mechanical Claims Adjuster

Job Details

Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures.

Key Responsibilities:

  • Adjudicate and authorize claims within your dollar-limit authority. Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment. 
  • Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders. 
  • Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal.
  • Collect and verify all diagnostic information provided by the repair facilities. Respond to inquiries while providing information and explanations regarding Endurance’s various levels of coverage.  
  • Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures.
  • Achieve and maintain agreed-upon metrics within the scheduled time. Establish, develop, and maintain positive business and customer relationships.   
  • Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. 
  • Other duties as assigned or as business needs arise.

Key to Success:

  • High school Diploma or equivalent work experience.
  • 1-2 years working at a dealership and/or independent auto repair shop.   
  • 1-2 years of automotive repair procedures, processes, parts, and repair costs  
  • 1-2 years of proven success negotiating and problem-solving  
  • Ability to efficiently understand contracts/policies/procedures and apply them accordingly.  
  • Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management. 
  • Experienced in ProDemand, Alldata, and Carfax is a plus  
  • Call-center experience is a plus
  • Powersports (motorcycles, ATVs, UTVs, and personal watercraft) experience is a plus

The candidate(s) offered this position will be required to submit to a background investigation. Endurance Warranty is an E-Verify Company. 

Compensation Ranges – $21.64-$23 Hourly

Our Benefits Include:

  • Paid training 
  • Work From Home Opportunity 
  • Computer Equipment Provided
  • 401(k) with company match after 90 days of employment
  • Medical, Dental, and Vision Insurance
  • Voluntary Life Insurance
  • Internet Stipend
  • Paid Time Off
  • Holiday Pay

APPLY HERE: Mechanical Claims Adjuster

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Customer Care Representative

Job Details

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning,  equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!

Workplace: Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  

We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! 

In this role you will:

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. 
  • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.

Essential Job Functions

  • Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.
  • Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.
  • Escalate unresolved issues requiring advanced support for further resolution.
  • Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.
  • Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
  • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.
  • Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Job Details

  • Start Date & Hours: 
    • Unlicensed start date: Tuesday, August 18th
    • Licensed start date: Tuesday, September 15th 
  • Location:
    •  This position will be FULLY REMOTE. You will need to provide a quiet, distraction-free environment and high-speed internet.
  • Training:
    • Class Training will last approximately 2 – 3 months through our award-winning University of Farmers.
    • During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc.  All the “getting ready for the job” stuff.
    • Throughout this paid training, you’ll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.
    • Training Hours: Monday – Friday 10:30am – 7:00pm EST 
    • Post Training Hours: Monday – Friday 10:30am – 7:00pm EST up to 6 months from start date. The shift could change depending on business needs. 
  • Normal Business Hours:
    • Monday–Friday 8:45am–9:15pm EST
      Saturday 8:45am–9:15pm EST
      Sunday (chat only):
      8:45am–9:15pm EST

Experience Requirements

  • Minimum of 1-3 years customer service.
    • 1 year of experience in call center environment or related field preferred.
    • Experience providing customer support within a high-volume, complex environment preferred.  
  • Strong technical aptitude:
    • Intermediate computer skills with ability to navigate multiple systems simultaneously.
    • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
    • Experience with Microsoft Office suite of tools preferred.

Education Requirements

  • High School Diploma or equivalent required.
  • Other: Producer/Agent Property and Casualty license is required for this role.

  • Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement.

APPLY HERE: Customer Care Representative

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Medicaid Claims Data Entry Associate

Job Details

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process! 

About the Role

Location – REMOTE US Only

$16-$17 per hour based on experience; plus benefits – which may be below your state’s minimum wage.  Please take this into consideration when applying

Hours:

Standard work hours are Monday through Friday either 8:00 a.m. – 4:30 p.m. or 8:30 a.m. – 5:00 pm MST with the possibility of flexible hours. 

As a Medicaid Claims Data Entry Associate on the claims team, you will enter claim information into our system, ensuring data integrity and timely processing.

As a Medicaid Claims Data Entry Associate, you will be responsible for:

  • Accurately input claim data into claims processing systems

  • Review documents for completeness and accuracy before data entry

  • Identify and flag incomplete or incorrect information for follow-up

  • Maintain high productivity while meeting quality standards

  • Follow established procedures and guidelines for claim submissions

  • Communicate with team members or supervisors about any issues or discrepancies

  • Handle confidential information with integrity and discretion

  • Comply with data integrity and security policies

  • Perform other clerical or administrative tasks as needed

Qualifications/Skills Needed to be successful in the role:

  • High school diploma or an equivalent level of education; some college preferred
  • Basic computer skills and familiarity with Microsoft

  • Ability to type at least 30 WPM (words per minute); prefer 40 WPM

  • Have an ability to communicate clearly and professionally with co-workers, clients, and providers

  • Have attention to detail, grammar, and spelling accuracy skill set

  • Be able to successfully pass a pre-employment screening

Working for you

Here are a few good reasons in addition to competitive pay to work at Conduent:

  • Paid on-the-job training 
  • Supportive team environment
  • Flexible work schedule with start times ranging between 7:45 AM to 8:30 AM.
  • Opportunity for advancement within the company
  • Health, dental, and vision insurance (if full time)
  • Paid time off and holidays
  • 401K and matching
  • Employee discount program
  • Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time  

 We are currently NOT hiring in the following geographies, including but not limited to:    

States: AK, CA, HI, MA, IL, MT & NY    

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC    

APPLY HERE: Medicaid Claims Data Entry Associate

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Technical Support Representative I

Job Details

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we’ve known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!

HME is seeking a Technical Support Representative for a fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40‑hour work week, with shifts assigned based on business needs. The call center operates Monday through Friday from 5:00 AM to 7:00 PM PT and Saturday through Sunday from 7:00 AM to 3:30 PM PT, including evenings and weekends as required. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation assistance is not available.

What you will do in the position:

  • Provide inbound technical support to customers via phone, chat, or email
  • Provide operation, troubleshooting, maintenance, and installation support
  • Promote and maintain positive customer relations
  • Follow established call flows, authentication steps, and escalation procedures
  • Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
  • Use internal knowledge bases and tools to resolve issues efficiently
  • Maintain professionalism, empathy, and a calm demeanor during all interactions
  • Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
  • Prepare and accurately document all customer interactions in the database
  • Identify and make recommendations for product improvement
  • Provide feedback for improvements of our knowledge base
  • Escalate unresolved or complex issues to appropriate teams
  • Meet or exceed performance metrics including quality, productivity, and attendance

What we are looking for:

Required qualifications

  • Minimum 1 year customer service experience; technical support or call center experience preferred
  • Strong troubleshooting and problem-solving skills
  • Ability to multitask across systems while assisting customers in real time
  • Professional, empathetic customer service approach
  • Basic to intermediate computer skills, including OS navigation, browsers, email, and hardware basics
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
  • Private workspace and strong internet connection with wired connectivity capability

Preferred qualifications

  • Experience in a remote call center environment
  • Experience supporting drive-thru products or customers
  • Familiarity with D365 or AX

Pay Rate is $19.00 – $21.00/hr. and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job regularly requires lifting and moving up to 10 pounds.

APPLY HERE: Technical Support Representative I

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