As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix franchises. These Franchisees are our clients, and the Operations Support team supports Franchisees with consulting services focused on driving key metrics and performance in our stores. In this role, you will be responsible for driving success for our franchisees by consulting directly with individual owners, managers, and store team members. You will act as a uBreakiFix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance.

Essential Duties and Responsibilities:

Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees. Included but not limited to:

• Franchise Agreement

• National Account Participation Agreement

• Consignment Agreement

• Area Development Agreement

• Takes ownership of store performance and franchise success within the consultant’s region.

• Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity.

• Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies.

• Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees.

• Conduct regular communication and follow-ups with assigned Franchisee owner groups and log all communications within internal Franchisor systems. Asurion Confidential

• Directly support and align Franchisor resources to help measure, analyze, and enhance the performance of the franchisee.

• Run and participate in various in-person and virtual meetings with a wide range of participants.

• Adheres to internal standards, policies, and procedures.

• Regularly assess Franchisee compliance to Franchisor brand standards, policies, and procedures.

• Performs other duties as assigned.

Here’s what you’ll bring to the team:

• A minimum of 2 years’ experience in sales, franchise operations, business consulting, multi location/district management, or relevant experience.

• A minimum of 1 year of leadership experience is required.

• Internals must currently be in a leadership position.

• Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.

Preferred Education and Experience

• Bachelor’s Degree or equivalent experience in a related field.

• Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.

Technical skills:

• Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI.

• Demonstrate high level of business acumen and ability to positively impact profitability measures.

• Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.

• Presentation/coaching skills.

• Strong leadership, creativity, and analytical skills.

• Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.

• Contribute positively to the organization, both individually and as part of a team.

Soft/Leadership skills:

• Active listener; strong communication – verbal and nonverbal

• Probes; good analysis; solves more detailed problems

• Manages time; self-directed in most work areas; assists others

• Builds relationships with teammates and establishes relationships with key stakeholders

• Detailed understanding of the products and services offered.

• Adaptable to change; can help support others through change

• Contributing team member and leverages relationships to advance work

• Provides peer to peer feedback and coaching to new team members

• Inspires peers through engagement, team support and continuous improvement.

• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

TRAVEL REQUIREMENTS:

• Percent of time: up to 70%

• Overnight required: Yes

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision

• Retirement savings plan

• Paid time off

• Continuing education support

• Ongoing training to grow your skills

Pay: Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role is $75,000, plus a monthly performance incentive with strong earning potential.

APPLY HERE: Franchise Support Consultant

We are seeking talented Customer Service Reps to join our team! The successful candidate will play a critical role in providing call center telephone support, as well as responses to written inquiries submitted by, military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics. Inquiries can include questions about claims, benefits, and eligibility. Success is accomplished by navigating multiple systems to research and resolve complex inquiries with a clear, accurate, and easy to understand response.

Additional Information

• Start Date: 9/22/26
• Starting Pay: $19.00/hour plus a 2^ndShift differential after training of $.75/hour.
• Training: First 8 weeks from 8:00am-4:35pm CST Monday-Friday.
• Scheduled Shift – 2^nd Shift: 10:25am-7:00pm CST (Once training is completed).

Work Location
We are open to remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin   

A Day in the Life of a Customer Service Rep Specialist:

• Serving as the first point of contact for members and medical providers, answering inquiries regarding benefits, eligibility, claims, billing, and healthcare services.
• Respond to an average of 80 or more inbound phone calls and written inquiries per day from retired military beneficiaries and medical providers.
• Receive calls and written inquiries from retired military beneficiaries regarding their claim questions and status.
• Process correspondence by reviewing detailed information across multiple systems to accurately resolve complex TRICARE related inquiries while delivering clear, thorough, and easy to understand responses.
• You will use our various systems to find the, sometimes-complex, information and be expected to patiently explain it in a way that is easy-to-understand.
• Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
• Maintain a high level of accuracy in handling confidential information and records.
• Provide exceptional customer service to ensure a positive experience for each caller.

 How do I know this opportunity is right for me?  If you:

• Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
• Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
• Can ensure adherence to regulatory guidelines (i.e., HIPAA, CMS) when providing information and service to members and providers.
• Can multitask, prioritize, and manage time effectively in a fast-paced environment.
• Can maintain a high level of accuracy and attention to detail.
• Have proficient computer skills and willingness to learn new systems and processes.

What will I gain from this role?

• We offer a dynamic and challenging work environment, competitive salary and benefits package, and opportunities for growth and advancement. Don’t miss this chance to make a positive impact on the lives of retired military beneficiaries and join our team as a Customer Service Rep Specialist!

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• High School Diploma or GED or equivalent experience.
• 1 or more years of customer service experience working in a fast paced, high volume call center environment.
• Strong verbal and written communication skills with the ability to effectively explain complex information.
• Proficiency in Microsoft Office Suite and customer service software.
• Demonstrated customer service skills and the ability to handle difficult situations with empathy and patience.
• Solid ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Ability to maintain a high level of accuracy and attention to detail.

Preferred Qualifications

• 2 or more years of experience in a fast paced, high volume call center environment.
• 1 or more years of customer service experience working with health insurance and/or medical claims.
• Ability to learn medical and insurance terminology.
• 1 or more years of experience with navigating dual monitor screens and utilizing multiple programs at once.
• Strong skillsets in multi-tasking, research, and problem-solving.

Remote Work Requirements

• Wired (ethernet cable) internet connection from your router to your computer
• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

APPLY HERE: Customer Service Rep – 2nd Shift position

As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced/high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers. 

II. Essential Duties and Responsibilities 

• Fields customer service inquiries and handles customer service transactions independently and proficiently: o Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests o Uses authorized systems to gather information, provide information, and/or update customer records.  Provides standard information and education regarding service options, charges, billing, and contracts.
• • Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customer’s issue and exhausts all other solutions before escalating the customer’s query. o Serves as an advocate for customers with repeat issues by engaging the right department and people within WM. o Communicates concise and accurate information.
• Listens for and identifies opportunities to cross sell additional products and services.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Supports other service lines when required.
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
• Completes cross training with Operations, Sales, and Billing.
• Interacts with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels.
• Flexible scheduling and willingness to perform other tasks as required by delivery channel.

III. Qualifications 

A. Required Qualifications 

• High School Diploma or GED (accredited)
• 1 year of previous customer service experience (in addition to education requirement).

B. Preferred Qualifications 

• specialized training

IV. Physical Requirements 

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. 

“The expected salary range for this position is $15.00 – $20.00. This range represents a good faith estimate for this position. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.”

APPLY HERE: Customer Service Call Center Representative

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation. 

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.  

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training,  regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)