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We’re growing, and our clients deserve the best. As a Customer Care Specialist, you’ll be trained to answer questions for our career agents. You will place an emphasis on knowledge, problem solving, and adherence to policies and procedures. In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
- Candidates residing within 50 miles of our Springfield MassMutual office will be required to work a Hybrid schedule of 3 days a week in the office.
- Hours of Operation: 8am-6pm Eastern Time (7am-5pm CST) (5am-4pm MST). Must be willing to work ANY shift within our hours of operation based on business need.
- Monday–Friday (NO WEEKENDS)
- SALARY: $45K PLUS ability to earn 5% annual bonus
- 10 Weeks Paid Virtual Training
- Must be able to attend the MANDATORY Training Class without interruption from Oct 5th, 2026- Dec 11th, 2026.
THE TEAM
The Service Center Specialist’s team provides high quality service to our career agency system via our 800 # phone lines. This team assists callers in providing support for information regarding inquiries, service requests, and problem resolution. Information and service provided by this team is accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents.
THE IMPACT
- Provide primary service contact with registered representatives
- Conduct research and work with appropriate resources to obtain valid information
- Consult with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements
- Provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times.
- Establish rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volumes.
- Be a Subject Matter Expert in one or more lines of business and be willing to expand your knowledge set into other areas of business
- Foster an atmosphere where differing ideas and opinions are welcome
Minimum Qualifications
- 1+ years of customer service experience
- High School Diploma (or GED)
- Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
- 2+ years of customer service experience
- Experience with financial products, hospitality or retail sales with a high degree of direct consumer contact
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
- Proficiency with Microsoft Office Suite
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focusedmindset
APPLY HERE: Customer Care Specialist
As a FEP Customer Service Representative, you play an essential role in ensuring that the customers we serve are provided with a first call resolution.
The Customer Service Representative II (CSR II) plays an essential role in ensuring that the members and providers that Premera serve are provided with a first call resolution. Through applying Premera’s core values and competencies, the CSR II provides inbound and outbound customer service support while ensuring delivery of accurate, complete, and timely information. CSR II conducts research to provide claims status, investigates routine questions, escalates all call issues as required and thoroughly documents all member interactions. CSR II serves both Premera members and providers which includes doctors, facilities (clinics, hospitals, skilled nursing facilities, etc.), and vendors for multiple geographic locations.
What you will love:
Set schedule with consistency – Monday through Friday, 8-hour shift between 5 a.m. and 8 p.m. Pacific Time.
Twelve weeks of paid virtual training (100% attendance required).
Work from home, full time (40-hour week).
Upon successful graduation of the 12-week training class, Premera will provide a one-time pre-tax allotment of $500 (minus taxes) towards home office furniture.
A comprehensive benefits package that is designed to promote health and well-being. We offer an employer matched 401k, pension equity plan, and healthcare benefits. Healthcare benefits start day one. Premera offers a generous PTO policy in addition to 8 paid days off a year plus two floating holidays.
Tuition assistance for both undergraduate and graduate level classes.
Opportunities for RISE recognition. RISE, Premera’s employee recognition program, is designed to celebrate colleagues’ work, reinforce core competencies, and provide redeemable rewards.
A nationally recognized workplace as one of the best companies to work for that nurtures an employee culture where everyone can thrive.
What you will do:
Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information.
Follow-up, resolve and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Follow up on pended items and route incoming paperwork to correct departments for completion.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.
Other duties as assigned.
What you will bring:
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High School Diploma or GED. (Required)
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Two years of customer service experience in related fields (Required) which includes the following:
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Ability to defuse conflict and address customer concerns effectively with empathy and respect.
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Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms, including proficiency in navigating multiple screens and systems simultaneously while providing live call support.
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Demonstrated ability to accept constructive feedback, adapt work practices accordingly, and implement changes to improve performance.
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Ability to adapt communication style to broad audiences.
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Ability to work a variety of shifts based on quality metrics (if shift bid applies).
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Two (2) years of college coursework or three (3) years of work experience in customer service.
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Experience in:
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Healthcare, insurance, benefits, and/or claims processing industries.
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Call centers with high volume inbound/outbound calls.
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Recorded screen settings.
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High volume metrics and audited work.
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What you will gain:
Deep healthcare and insurance knowledge, and an understanding of the provider ecosystem by working with clinics, hospitals, and vendors, and understanding their needs.
Regulatory and compliance awareness, including the handling of Personal Protected Information (PPI) and HIPAA-related practices.
Daily use of ALICE, Premera’s AI-powered virtual agent, to access procedures and guidance.
Career progression pathways: CSR roles feed into many other operations roles, evidenced by nearly 70% of promotions in Operations coming from Customer Service.
APPLY HERE: FEP Customer Service Representative
Talent Acquisition Specialist I
Job Details
This role…
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Utilizes various channels, including job boards, social media, and networking, to identify potential candidates.
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Builds and maintains a pipeline of qualified candidates for current and future hiring needs.
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Conducts initial candidate screenings to assess qualifications, skills, and cultural add.
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Coordinates and schedules interviews with hiring managers and team members.
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Provides timely feedback to candidates and ensure a positive candidate experience.
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Prepares job offers and navigate up front offer discussions with candidates.
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Maintains accurate and up-to-date candidate records in the applicant tracking system.
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Works closely with hiring managers to understand their staffing needs and priorities.
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Communicates effectively with candidates, hiring managers, and other stakeholders.
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Ensures a smooth transition for new employees and address any onboarding-related questions.
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Participate in other projects or duties as assigned.
We are interested in speaking to individuals with the following…
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Bachelor’s Degree required.
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Zero (0) plus years of experience.
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Or equivalent combination of education and/or experience.
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Strong organizational and time-management skills.
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Excellent communication and interpersonal skills.
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Ability to work effectively in a team-oriented environment.
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Proficiency in Microsoft Office Suite.
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Eagerness to learn and grow in the field of recruitment.
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Proactive and detail-oriented approach to tasks.
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Ability to maintain confidentiality and handle sensitive information.
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Strong problem-solving skills and adaptability to change.
Salary: $46,000 – $52,000
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post –Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
APPLY HERE: Talent Acquisition Specialist I
HR Business Partner (Remote)
Job Details
The HR Business Partner is responsible for providing tactical Human Resource (HR) support to Prime’s employees, supervisors and managers. This position is responsible for being the first-line point of contact to support the delivery of Human Resources solutions by partnering with all other functions within Human Resources.
Responsibilities
- Maintain a positive employee relations climate by responding to employees’ concerns, addressing issues proactively and advising management regarding proper follow up
- Provide guidance and coaching to supervisors and managers on routine employee-relations and performance management issues; company policies and practices; provide recommendations to and escalate issues to HR leadership as necessary; and assist with the development and delivery of appropriate feedback or disciplinary action
- Partner with Talent Acquisition on recruitment and selection process for entry level through manager level positions
- Assist supervisors and managers in writing clear and comprehensive job descriptions; work closely with compensation to evaluate positions
- Drive the annual performance appraisal process for designated customer groups, and audit appraisals to ensure employees receive clear, constructive and meaningful feedback
- Represent the HR Business Partner team by participating on HR project teams, and may lead smaller scope projects
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree in Human Resources, Human Resources Development, Business Administration, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
- 2 years of work experience in Human Resources
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Additional Qualifications
- Demonstrated ability to independently collaborate and consult with individuals at multiple levels of the organization
- Excellent communication, mediation, and conflict resolution skills
- Self-motivated with the ability to handle multiple priorities and deadlines simultaneously
- Able to maintain a high level of confidentiality and effectively handle sensitive issues and facilitate critical interactions
- Functional knowledge of applicable state and federal employment and labor and compliance requirements
- Intermediate proficiency of MS Office Suite
- Developed data analysis and interpretation skills
Preferred Qualifications
- Experience working with HR information systems (i.e., Workday)
- Experience and strong knowledge of compensation, benefits, recruitment, employment law, performance management systems, organizational effectiveness and change leadership
- PHR (Professional Human Resources) Certification
APPLY HERE: HR Business Partner (Remote)
Contact Center Specialist I – Remote (Must Live In WA)
Job Details
Contributes to the development of contact center operational insights by gathering and inputting standard operational data, analyzing contact center operational efficiency, and assisting in the preparation of operational reports and analytical outputs for team members. Contributes to contact center service quality and effectiveness by gathering information to support the investigation of service quality concerns, both from members and internal/external parties. Learns how to address performance issues and follow guidance to improve service quality. Supports contact center services by assisting customers (internal stakeholders, members, patients, providers, doctors) with information and resources, or guiding them to the appropriate party. Follows detailed instructions and well-defined procedures to track, escalate, and resolve routine issues, questions, and requests reported by a diverse range of customers. Enables contact center operations by utilizing basic knowledge of labor environment regulations, requirements, and contracts, as well as performance standards, measures, and goals. Gathers basic operational performance data and reports for review by her team members.
Essential Responsibilities:
- Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses performance feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes action. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome.
- Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities.
- Supports contact center services by: supporting customers (e.g., internal stakeholders, members, patients, providers, doctors) with information and resources or directing them to the appropriate party, using detailed instructions; and following well-defined procedures to track, escalate, and resolve routine issues, questions, requests reported by a wide variety of customers (e.g., internal stakeholders, members, patients, providers, doctors), with guidance.
- Enables contact center operations by: leveraging basic knowledge of labor environment regulations, requirements, and contracts, performance standards, measures, and goals to provide consistently high performance; and gathering basic operational performance data and reports for review by team members.
- Contributes to the development of contact center operational insights by: gathering and inputting standard operational data to support contact center operations analysis, using detailed instructions; learning about contact center operational efficiency; and assisting in the population of operational reports and other analytical outputs for presentation to team members.
- Contributes to contact center service quality and effectiveness by: gathering information to support team members in the investigation of standard service quality concerns submitted by members, internal KP staff, and external agencies; and learning to remediate performance in response to quality concerns and guidance.
Minimum Qualifications:
- High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Acts with Compassion; Data Entry; Relationship Building; Computer Literacy; Microsoft Office
Preferred Qualifications:
- One (1) year of experience in healthcare or another heavily regulated industry (e.g., banking).
APPLY HERE: Contact Center Specialist I – Remote (Must Live In WA)