**IMPORTANT NOTE: Work-from-home jobs fill quickly. While the positions linked below were active at the time this video was published, they may close with little to no notice. Please apply immediately if you’re interested. If a link doesn’t work, it likely means the job has been filled. For even more frequently updated job opportunities, check out my Mega List of Jobs or join Extra Leads Club (links below!).**
Build Resume for $1
Join Extra Leads Club for $1
Build Resume for $1
Join Extra Leads Club for $1
Build Resume for $1
Join Extra Leads Club for $1
Build Resume for $1
Join Extra Leads Club for $1
This position Pays $18/Hr
This is a remote opportunity
Training will be from 11a-7:30p (EST), 10a-6:30p (CST), 8a-4:30p (PST)
Once Training is complete, employees will be assigned a schedule between the hours of 8a-9p (EST), 7a-8p (CST), 5a-6p (PST)
Candidates should have open availability within these times.
About the Company
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Position Summary
The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment.
Essential Functions
- Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
- Answer incoming call within 60 seconds
- Emails received before 2pm must be answered the same day
- Emails received after 2pm must be answered by 10am the following day
- Voicemails received before 4pm must be responded to the same day
- Comfortable navigating multiple internal software programs while troubleshooting participant issues.
- Deescalate calls using available resources.
- Identify and escalate issues that require additional research.
- Place the caller on hold while a ticket is entered to be submitted to the research team for investigation
- Complete ongoing training to become well versed in different plan areas.
- Backup other Contact Center team members.
- Assist with updating processes and procedures.
- Assist with additional activity as needed.
- Act as a team player.
Exceptional attendance is required to ensure participant’s calls are answered in a timely manner and work is distributed fairly amongst team members.
Requirements
- High School Diploma or GED.
- Some college preferred, equivalent experience accepted.
Provide Excellent Customer Service:
- Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want
- Attentiveness – The ability to really listen to the participant is crucial for providing great service
- Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt
- Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic
APPLY HERE: Remote Customer Service – Employer Benefits
This position Pays $18/Hr
This is a remote opportunity
Training will be from 11a-7:30p (EST), 10a-6:30p (CST), 8a-4:30p (PST)
Once Training is complete, employees will be assigned a schedule between the hours of 8a-9p (EST), 7a-8p (CST), 5a-6p (PST)
Candidates should have open availability within these times.
About the Company
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Position Summary
The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment.
Essential Functions
- Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
- Answer incoming call within 60 seconds
- Emails received before 2pm must be answered the same day
- Emails received after 2pm must be answered by 10am the following day
- Voicemails received before 4pm must be responded to the same day
- Comfortable navigating multiple internal software programs while troubleshooting participant issues.
- Deescalate calls using available resources.
- Identify and escalate issues that require additional research.
- Place the caller on hold while a ticket is entered to be submitted to the research team for investigation
- Complete ongoing training to become well versed in different plan areas.
- Backup other Contact Center team members.
- Assist with updating processes and procedures.
- Assist with additional activity as needed.
- Act as a team player.
Exceptional attendance is required to ensure participant’s calls are answered in a timely manner and work is distributed fairly amongst team members.
Requirements
- High School Diploma or GED.
- Some college preferred, equivalent experience accepted.
Provide Excellent Customer Service:
- Patience – The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want
- Attentiveness – The ability to really listen to the participant is crucial for providing great service
- Clear Communication Skills – The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt
- Positive Attitude – Maintain an optimistic persona despite dealing with people who may be pessimistic
APPLY HERE: Participant Advocate (Remote)
CSR II Operations (Temporary, Remote)
Job Details
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor. This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material. Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers. The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This position is fully remote.
*Duration of this position is approximately 6-8 weeks must be available to work from September to December*
You will be required to complete Federal clearance process/paperwork and obtain required fingerprints.
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays during production and another day in December
Opportunities may arise for volunteer OT
**Please note equipment will be provided
Essential Duties and Responsibilities:
– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
– Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
– Uses computerized system for tracking, information gathering, and/or troubleshooting.
– Provides feedback when needed, provide input on call trends, processes, procedures, and training.
– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
– Call Handling (accepting transfers from Customer Service Representative I)
– Escalations to the Customer Service Supervisor
– Submitting improvement suggestions to the Customer Service Supervisor
– Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
– May be required to work scheduled holidays. Overtime may be required
Minimum Requirements
– High School diploma or equivalent with 6 months of customer service experience.
– May have additional training or education in area of specialization.
– Minimum 60 days experience as a OPM Customer Service Representative I required. Six (6) months experience preferred
– Must be able to speak and read English and Spanish clearly, professionally and fluently
– Must be able to type a minimum of 20 WPM
– Ability to effectively work within established contractual turnaround times required
– Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
– Proven ability to work as a member of a team
– Experience answering OPM calls is required
– Regular and predictable attendance is required
– Must be able to pass a government background check
– Must be a U.S. Citizen
Remote Position Requirements:
– Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
– Minimum 5mpbs upload speed.
– Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
– Private work area and adequate power source
APPLY HERE: CSR II Operations (Temporary, Remote)
Coordinator-Centralized Drop Coordination
Job Details
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
The Coordinator – Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties.
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
Responsibilities
Drop Coordination:
- Handle drop EWOs (Engineering Work Orders):
- Generate EWOs.
- Promptly handle Open, Incomplete, or Rejected orders.
- Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.
- Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system.
- Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems as well as selecting provisioning plans, generating tasks for other departments within TDS, and problem solving and troubleshooting with other departments within TDS.
- Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise.
- Navigate internal systems and interpret data to diagnose and provide direction.
- Manage additional work queues as required.
- Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.
Partner Coordination:
- Work cross functionally with all TDS teams to ensure continual enablement of addresses.
- Ensure customer needs are met and errors are being resolved promptly.
- Work with third party vendors monitor task statuses and ensure open tasks are progressing.
- Provide information and direction to Field Services and other departments.
Record and Inventory Management:
- Manage inventory levels for materials used by Field Services and contractors.
- Report drop order statuses to Field Services inventory management teams. Partner with Field Services to review and improve shared drop processes.
- Manage inventory levels for materials used by Field Services. Coordinate materials product reviews.
- Review drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval.
Qualifications
Required Qualifications
- Associates degree (or higher) -OR- 2+ years professional work experience.
- 6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months’ telecommunications field/engineering experience
Other Qualifications
- Understanding of telecommunications industry, products and services.
- Ability to manage multiple projects simultaneously and take on increasing responsibilities.
- Ability to effectively keep other departments informed of developments affecting their functions.
- Ability to adapt to rapid changes.
- Problem solving skills (e.g., customer complaints, troubleshooting).
APPLY HERE: Coordinator-Centralized Drop Coordination
Customer Support Specialist
Job Details
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2026!
Our next class start date is September 21, 2026 and consists of 4 weeks of paid training.
Training is Monday through Friday from 8am – 4:45pm PST. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.
If you’re passionate about helping others, driven to find effective solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist opportunity
Geo-Salary Information
An in-person interview may be required during the hiring process
The compensation for this role is based on geographic location as follows:
$21.00 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)
$19.25 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).
$17.25 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV
In CA: Typical hiring range is $21.00 per hour
Responsibilities
We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast-paced environment as a Customer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges.
The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questions or billing questions, accepting the report of a new claim, and processing policy changes.
Key Responsibilities:
- Policy & Billing Support: Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details.
- Advanced Inquiry Resolution: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
- Problem Resolution: Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage.
- Documentation & Compliance: Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals.
- Escalated Issues: Address escalated concerns related to rate increases, policy changes, and other complex issues.
- Other Duties: Perform other assigned functions as needed.
Qualifications
Qualifications:
- High School diploma or equivalent, some college preferred
- Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
- Prior experience working in a remote environment is a plus
- Must be able to type a minimum of 30 WPM
Skills & Abilities
- Proficient in Word, Excel and Outlook for document management, communication and data entry
- Highly proficient in Spanish, capable of effectively communicating in both written and spoken forms.
- Ability to process customer transactions, handling updates and making necessary adjustments
- Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
- Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
- Strong critical thinking skills to investigate and resolve customer issues, system defects and procedural challenges. Quickly analyzes problems, conducts research and find effective solutions.
- Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
- Multi-tasking ability to handle multiple inquiries or tasks simultaneously with keen attention to detail.
- Ability to accept and act on feedback to drive continuous improvement
- Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
- Prior experience working in a remote environment is a plus
- Highly driven and self-motivated with the ability to work in a fast-paced environment
- Must be able to type a minimum of 30 WPM
APPLY HERE: Customer Support Specialist