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Make a Difference, Every Day!

Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: September 28th, 2026

Shifts Available: OVERNIGHT SHIFT ONLY

Compensation: $16/hr

As a Care Center Representative, you will:

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.

Provide compassionate customer support using scripted and non-scripted responses.

Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.

Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.

Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Verify and update customer information in the system to ensure records are accurate.

Troubleshoot alarm systems and report issues to ensure timely maintenance.

Proactively inquire about and recommend preventative healthcare services to members.

Manage access to highly sensitive materials and maintain strict confidentiality.

Talk and type simultaneously while navigating multiple screens and systems efficiently.

Successfully complete new hire training and pass all required compliance testing.

Perform other duties as assigned.

The ideal candidate will bring:

Soft Skills:

Exceptional customer service and interpersonal skills.

Strong oral and written communication abilities.

Ability to remain calm and empathetic in high-pressure situations.

A self-motivated attitude with the ability to work independently and collaboratively.

Technical Skills:

Proficient typing skills (35 WPM).

Familiarity with customer service software and CRM systems (preferred).

Ability to toggle between multiple screens and systems efficiently.

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education: High School Diploma or GED required.

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

APPLY HERE: Care Center Representative (Overnight)

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The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

- Must be able to show empathy in the workplace
- Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
- Understanding client needs and offering solutions and support.
- Answer and place calls in a professional manner.
- Measured on Call Quality and Productivity
- Focus on a “1st call resolution”.
- Use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.

Required Skills and Experience

Must be able to show empathy in the workplace.
- One year of office support experience in a customer service role preferred.
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with Microsoft Office Applications
- Attention to detail
- Problem-solving
- Computer proficiency – MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed.

Pay: $16.04 – $22.00 hourly

For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly

APPLY HERE: Remote Member Service Representative – Part Time

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Specialist, Contingncy Supp

Job Details

Remote-eligible positions available – temporary

$17.00 per hour

We are seeking multiple temporary associates for an Intake position.

This is a temporary position which is expected to last 60 to 120 days.
A training class is provided during the first week of employment. New employees will need to work 8:00 to 4:30 pm CT during the training.
After training, you can determine your own schedule anytime between 7:00 am and 5:00 pm CT

RESPONSIBILITIES:

Intake and create cases in all applicable systems.
Perform timely data entry of necessary information
Perform adjustments on medical claims
Perform outreach to customers to obtain necessary details on medical claims
Research appropriate systems to identify data needed to complete cases.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company’s Core Competencies and values held within
Please note due to the exposure of PHI sensitive data – this role is considered to be a High-Risk Role.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

REQUIREMENTS

High School diploma or equivalent.
Ability to efficiently use a keyboard and quickly navigate software applications.
High speed internet access.
Quiet work area without distractions.
Regular and consistent attendance and adherence to work schedule.
Knowledge of medical insurance terminology required.
Excel experience preferred.
Communication skills (verbal, written, and listening).
Ability to work without frequent supervision.
Ability to maintain confidentiality in all required situations.
Ability to use software, hardware, and peripherals related to job responsibilities.

APPLY HERE: Specialist, Contingncy Supp

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Contact Center Associate – Authorizations Agent

Job Details

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities: 

Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required  

1-3 years of customer service experience and/or training required 

Required Skills:  

Knowledge of how to read a contract
Knowledge of business unit policies and procedures
Customer service and conflict resolution
Negotiation skills
Computer skills (Microsoft Word, Excel, Outlook)
Attention to detail
Ability to multi-task
Ability to adapt to a fast-paced environment
Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:  

Highly skilled in mathematics
Strong deductive reasoning skills
Effective communication skills

Other/State Specific

This role pays between $16.00/hr to $17.00/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

APPLY HERE: Contact Center Associate – Authorizations Agent

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Customer Support Specialist

Job Details

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2026!

Our next class start date is September 21, 2026 and consists of 4 weeks of paid training.

Training is Monday through Friday from 8am – 4:45pm PST. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.

If you’re passionate about helping others, driven to find effective solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist opportunity

Geo-Salary Information

An in-person interview may be required during the hiring process

The compensation for this role is based on geographic location as follows:

$21.00 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)

$19.25 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).

$17.25 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV

In CA: Typical hiring range is $21.00 per hour

Responsibilities

We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast-paced environment as a Customer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges.

The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questions or billing questions, accepting the report of a new claim, and processing policy changes.

Key Responsibilities:

Policy & Billing Support: Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details.
Advanced Inquiry Resolution: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
Problem Resolution: Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage.
Documentation & Compliance: Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals.
Escalated Issues: Address escalated concerns related to rate increases, policy changes, and other complex issues.
Other Duties: Perform other assigned functions as needed.

Qualifications

Qualifications:

High School diploma or equivalent, some college preferred
Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
Prior experience working in a remote environment is a plus
Must be able to type a minimum of 30 WPM

Skills & Abilities

Proficient in Word, Excel and Outlook for document management, communication and data entry
Highly proficient in Spanish, capable of effectively communicating in both written and spoken forms.
Ability to process customer transactions, handling updates and making necessary adjustments
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
Strong critical thinking skills to investigate and resolve customer issues, system defects and procedural challenges. Quickly analyzes problems, conducts research and find effective solutions.
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
Multi-tasking ability to handle multiple inquiries or tasks simultaneously with keen attention to detail.
Ability to accept and act on feedback to drive continuous improvement
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
Prior experience working in a remote environment is a plus
Highly driven and self-motivated with the ability to work in a fast-paced environment
Must be able to type a minimum of 30 WPM

APPLY HERE: Customer Support Specialist

Medical Insurance Application Processor

Job Details

Live in Arizona, Florida, New York, South Carolina, or Texas? Join a Top Workplace!

Looking for a temporary remote opportunity with the potential to grow into something more?

Velocitii is hiring Remote Underwriting Processors for a contract assignment running from 9/21/2026-1/31/2027. In this role, you’ll play a key part in the underwriting process by reviewing applications, verifying documentation, and ensuring accuracy and compliance for health insurance policies.

This is a temporary contract position, with the potential to be considered for a regular full-time position at the completion of the contract based on business needs and performance.

WHAT’S IN IT FOR YOU – THE PERKS! 

💵 Compensation & Contraction Completion Bonus

Pay is dependent on state:
- AZ/NY: $17.00/hour
- FL/SC/TX: $16.00/hour
Paid training provided
Contract runs 9/21/2026-1/31/2027
Completion bonus available at the end of the contract based on certain qualifications

💻 Company-Provided Equipment

We’ll set you up with everything you need to succeed—no equipment worries!

🏠 Remote Work

Work comfortably from home and skip the commute.

🤝 Supportive Culture

Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

📈 Opportunity for Future Employment

While this position is a temporary contract role, successful employees may be considered for future regular full-time opportunities based on performance and business needs.

🕗 Consistent Schedule

Monday–Friday 8:30 AM to 5:00 PM EST—no weekends!

A DAY IN THE LIFE

As an Underwriting Processor, you’ll play a critical role in helping ensure health insurance applications are accurate, complete, and compliant. You’ll work closely with agents and team members to gather documentation, review case information, and support underwriting decisions.

You’ll:

Retrieve and review cases from client systems
Compare application details against system data to ensure accuracy
Identify required documentation and request missing information from agents
Review submitted documents for completeness and compliance with product requirements
Verify information and escalate discrepancies when appropriate
Maintain detailed and accurate case records
Work across multiple systems while managing a high-volume workload
Collaborate with teammates and leadership to achieve departmental goals
Meet productivity and quality standards in a fast-paced environment
End your day knowing you’ve helped ensure accurate processing of health insurance applications

WHAT WE’RE LOOKING FOR

Required:

Strong verbal and written communication skills
Organizational and time management skills
Critical thinking and problem-solving abilities
Strong attention to detail and accuracy
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED

Preferred:

Associates degree or higher
Previous underwriting, insurance processing, administrative, or related experience
Experience reviewing documentation for accuracy and compliance
Healthcare, medical insurance, financial services, or insurance industry experience
Familiarity with underwriting platforms such a Agenium
Prior remote work experience

Additional expectations:

Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
- Internet speed test
- Background screening, employment verification, and drug screening

APPLY HERE: Medical Insurance Application Processor

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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