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Inbound Sales /Customer Engagement Specialist – Tire and Auto Service

U.S. Remote

Full Time Shifts Available 12-9 pm (Eastern) Saturday and 4 weekdays

Compensation: $40-60K (base of $19.28/hour guaranteed plus uncapped commissions!)

Job Overview:

The Customer Engagement Specialist (CES) is often the customer’s first contact into a Sun Auto Tire & Service location. It is the CES’s responsibility to utilize their talents and experience to engage, listen, educate, and identify customer needs and help customers make buying decision. The goal is to provide a positive and brand aligned response – exciting the customer to quickly visit a Sun Auto Tire & Service location for their service needs or providing retention resolution to protect our customer relationship and likelihood to recommend our brand.

Key Responsibilities:

Positively represent the Sun Auto Tire & Service brands through customer interactions through phone, web chat, and social interactions
Effectively educate and schedule the customer an appointment to visit a Sun Auto Tire & Service location when appropriate – provide a timely response to customer maintenance and retention requests
Correctly maintain customer records within operating systems and customer relationship management tools
Project a positive and helpful attitude reflecting professional communication and composure
Be accountable to vision, values, and goals – motivated to meet and exceed targets
Focus and passion for Sun Auto & Tire services and products

Duties:

Brand advocate for increasing customer appointments, estimates, and invoices (customer acquisition)
Provide general question and answer to Sun Auto Tire & Service location phone calls, chat
Collaborate with business partners on customer escalation and resolution (customer review retention)

Ideal candidates possess these attributes:

Experience in a sales related role, assisting customers with products or services
Experience with InContact, Zendesk, Podium or similar
Comfortable in a fast-paced, multiple activities happening at once environment
Team focused and goal oriented
Curiosity to learn and understand
Self-regulating and accountable
Problem sensitivity, or the ability to tell when something is wrong or likely to go wrong
Confident in applying general rules to specific problems to produce answers that make sense
Attention to detail with excellent written and verbal communication skills

Qualifications:

2+ years of relevant work experience in sales, marketing, and/or customer service/support
Track record of good tenure
Experienced with telephony and CRM software solutions
Experienced with Microsoft Office and applications – Word, Outlook, Power Point

Preferred Qualifications:

High school diploma or equivalent
Bachelor’s degree desired
Remote work experience desired
Bilingual a plus

APPLY HERE: Customer Engagement Specialist

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Payroll Processor

Job Details

The Payroll Processor I will be responsible for providing Workday payroll settlement services to our client base. This is a fast-paced environment with emphasis on personal initiative. This is a tremendous opportunity for a entry-level payroll professional who is interested in learning the payroll business and interfacing with clients in order to provide “best-in-class” payroll expertise. This is an excellent opportunity for professional growth.

Essential Functions/Duties/Responsibilities

Processes payroll settlements in client’s Workday application
Settles on-demand payments as requested
Maintains client-specific support documentation
Responsible for managing daily control reports
Performs Treasury exceptions

Competencies

Energetic and positive
Strong communication skills with emphasis on outstanding customer service
Flexible in a changing environment
Strong organizational skills with ability to multi-task and support multiple customers effectively
Works closely with others in a team, supporting collective goals
Detail Oriented with good time management skills
Ability to establish and maintain effective working relationships
Ability to meet tight deadlines and competing demands
Use tact and discretion in dealing with customer information
Excellent problem solving and Mathematical skills

Supervisory Responsibility

This role does not have any supervisory responsibilities

Qualifications and Experience

High School graduate, GED or equivalent; higher education preferred
1-2 years Payroll Customer Service experience
Experience in Microsoft Word and proficiency in Excel

Preferred Skills

Knowledge of payroll and payroll processing preferred
Associates degree or higher preferred

APPLY HERE: Payroll Processor

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Customer Contact Center Representative 9.29.26 TEM

Job Details

Please Note: Before applying to this role, please review your resume carefully and ensure your employment and education history are accurately reflected (including employer name/s, dates of employment, institution name/s and degree/s completed, if applicable). Any inaccurate information collected from your resume or during the application process will impede Talent Acquisition’s ability to move forward with your candidacy.

The individual must be available to work between 7:30am to 10:00pm Eastern Standard Time hours as business requires.

Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, named ‘World’s Most Ethical Companies’ by Ethisphere Institute, ‘World’s Most Admired Companies’ by Fortune magazine, World’s Best Employer by Forbes, ‘Best Place to Work for Disability Inclusion’ DEI assessment –just to name a few of the reasons why ‘We Are A Different Kind of Company’.

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth.
Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day.
Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

What will your day look like:

Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals.
You will bring your authentic self to work.
Strive for first call resolution and take true ownership of customer needs and issues.
Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Knowledge and Experience:

College Degree and 1+ year of customer service experience
Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience
Experience in the Financial Service industry is a bonus but not required
Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
Health, dental, vision and life insurance
Retirement savings- 401(k) Matching and Pension Plan
Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives
Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.
This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule

APPLY HERE: Customer Contact Center Representative 9.29.26 TEM

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Benefit Service Representative

Job Details

The Benefit Service Representative (BSR) is responsible for inbound and outbound telephonic service requests assisting employees with benefit inquiries and enrollments. The BSR ensures that each employee has a comprehensive understanding of benefit options available to them by conducting reviews via telephone.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location: This is a remote position. Hours are Monday – Friday 10:00am to 7:00pm Central Time.

ESSENTIAL FUNCTIONS

Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge. Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications as necessary.
Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine correct course of action.
Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
Performs other duties as assigned by supervisor.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED equivalent or equivalent years of applicable experience
Former customer service experience and excellent telephonic communication skills
PREFERRED EDUCATION AND EXPERIENCE
Bilingual – English and Spanish fluency, verbal and written, per client requirement
Working knowledge of insurance products, including core and voluntary benefits Must reside in one of our approved work states to be eligible for this role:
Alabama • Arizona • Arkansas • Colorado • Connecticut • Delaware • District of Columbia • Florida • Georgia • Illinois • Indiana • Iowa • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Michigan • Minnesota • Mississippi • Missouri • Montana • Nebraska • New Hampshire • New Jersey • North Carolina • Ohio • Oklahoma • Oregon • Pennsylvania • Rhode Island • South Carolina • South Dakota • Tennessee • Texas • Utah • Virginia • Washington • West Virginia • Wisconsin • Wyoming

APPLY HERE: Benefit Service Representative

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Customer Support Specialist

Job Details

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2026!

Our next class start date is September 21, 2026 and consists of 4 weeks of paid training.

Training is Monday through Friday from 8am – 4:45pm PST. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.

If you’re passionate about helping others, driven to find effective solutions, and thrive in a fast-paced, customer-focused environment, we encourage you to apply for the Customer Support Specialist opportunity

Geo-Salary Information

An in-person interview may be required during the hiring process

The compensation for this role is based on geographic location as follows:

$21.00 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)

$19.25 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).

$17.25 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV

In CA: Typical hiring range is $21.00 per hour

Responsibilities

We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast-paced environment as a Customer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges.

The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questions or billing questions, accepting the report of a new claim, and processing policy changes.

Key Responsibilities:

Policy & Billing Support: Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details.
Advanced Inquiry Resolution: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
Problem Resolution: Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage.
Documentation & Compliance: Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals.
Escalated Issues: Address escalated concerns related to rate increases, policy changes, and other complex issues.
Other Duties: Perform other assigned functions as needed.

Qualifications

Qualifications:

High School diploma or equivalent, some college preferred
Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
Prior experience working in a remote environment is a plus
Must be able to type a minimum of 30 WPM

Skills & Abilities

Proficient in Word, Excel and Outlook for document management, communication and data entry
Highly proficient in Spanish, capable of effectively communicating in both written and spoken forms.
Ability to process customer transactions, handling updates and making necessary adjustments
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
Strong critical thinking skills to investigate and resolve customer issues, system defects and procedural challenges. Quickly analyzes problems, conducts research and find effective solutions.
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
Multi-tasking ability to handle multiple inquiries or tasks simultaneously with keen attention to detail.
Ability to accept and act on feedback to drive continuous improvement
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
Prior experience working in a remote environment is a plus
Highly driven and self-motivated with the ability to work in a fast-paced environment
Must be able to type a minimum of 30 WPM

APPLY HERE: Customer Support Specialist

Medical Insurance Application Processor

Job Details

Live in Arizona, Florida, New York, South Carolina, or Texas? Join a Top Workplace!

Looking for a temporary remote opportunity with the potential to grow into something more?

Velocitii is hiring Remote Underwriting Processors for a contract assignment running from 9/21/2026-1/31/2027. In this role, you’ll play a key part in the underwriting process by reviewing applications, verifying documentation, and ensuring accuracy and compliance for health insurance policies.

This is a temporary contract position, with the potential to be considered for a regular full-time position at the completion of the contract based on business needs and performance.

WHAT’S IN IT FOR YOU – THE PERKS! 

💵 Compensation & Contraction Completion Bonus

Pay is dependent on state:
- AZ/NY: $17.00/hour
- FL/SC/TX: $16.00/hour
Paid training provided
Contract runs 9/21/2026-1/31/2027
Completion bonus available at the end of the contract based on certain qualifications

💻 Company-Provided Equipment

We’ll set you up with everything you need to succeed—no equipment worries!

🏠 Remote Work

Work comfortably from home and skip the commute.

🤝 Supportive Culture

Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

📈 Opportunity for Future Employment

While this position is a temporary contract role, successful employees may be considered for future regular full-time opportunities based on performance and business needs.

🕗 Consistent Schedule

Monday–Friday 8:30 AM to 5:00 PM EST—no weekends!

A DAY IN THE LIFE

As an Underwriting Processor, you’ll play a critical role in helping ensure health insurance applications are accurate, complete, and compliant. You’ll work closely with agents and team members to gather documentation, review case information, and support underwriting decisions.

You’ll:

Retrieve and review cases from client systems
Compare application details against system data to ensure accuracy
Identify required documentation and request missing information from agents
Review submitted documents for completeness and compliance with product requirements
Verify information and escalate discrepancies when appropriate
Maintain detailed and accurate case records
Work across multiple systems while managing a high-volume workload
Collaborate with teammates and leadership to achieve departmental goals
Meet productivity and quality standards in a fast-paced environment
End your day knowing you’ve helped ensure accurate processing of health insurance applications

WHAT WE’RE LOOKING FOR

Required:

Strong verbal and written communication skills
Organizational and time management skills
Critical thinking and problem-solving abilities
Strong attention to detail and accuracy
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED

Preferred:

Associates degree or higher
Previous underwriting, insurance processing, administrative, or related experience
Experience reviewing documentation for accuracy and compliance
Healthcare, medical insurance, financial services, or insurance industry experience
Familiarity with underwriting platforms such a Agenium
Prior remote work experience

Additional expectations:

Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
- Internet speed test
- Background screening, employment verification, and drug screening

APPLY HERE: Medical Insurance Application Processor

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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