Live in Arizona, Florida, New York, South Carolina, or Texas? Join a Top Workplace!

Looking for a temporary remote opportunity with the potential to grow into something more?

Velocitii is hiring Remote Underwriting Processors for a contract assignment running from 9/21/2026-1/31/2027. In this role, you’ll play a key part in the underwriting process by reviewing applications, verifying documentation, and ensuring accuracy and compliance for health insurance policies.

This is a temporary contract position, with the potential to be considered for a regular full-time position at the completion of the contract based on business needs and performance.

WHAT’S IN IT FOR YOU – THE PERKS! 

💵 Compensation & Contraction Completion Bonus

• Pay is dependent on state:
  • AZ/NY: $17.00/hour
  • FL/SC/TX: $16.00/hour
• Paid training provided
• Contract runs 9/21/2026-1/31/2027
• Completion bonus available at the end of the contract based on certain qualifications

💻 Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

🏠 Remote Work

• Work comfortably from home and skip the commute.

🤝 Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

📈 Opportunity for Future Employment

• While this position is a temporary contract role, successful employees may be considered for future regular full-time opportunities based on performance and business needs.

🕗 Consistent Schedule

• Monday–Friday 8:30 AM to 5:00 PM EST—no weekends!

A DAY IN THE LIFE

As an Underwriting Processor, you’ll play a critical role in helping ensure health insurance applications are accurate, complete, and compliant. You’ll work closely with agents and team members to gather documentation, review case information, and support underwriting decisions.

You’ll:

• Retrieve and review cases from client systems
• Compare application details against system data to ensure accuracy
• Identify required documentation and request missing information from agents
• Review submitted documents for completeness and compliance with product requirements
• Verify information and escalate discrepancies when appropriate
• Maintain detailed and accurate case records
• Work across multiple systems while managing a high-volume workload
• Collaborate with teammates and leadership to achieve departmental goals
• Meet productivity and quality standards in a fast-paced environment
• End your day knowing you’ve helped ensure accurate processing of health insurance applications

WHAT WE’RE LOOKING FOR

Required:

• Strong verbal and written communication skills 
• Organizational and time management skills
• Critical thinking and problem-solving abilities
• Strong attention to detail and accuracy
• Ability to navigate multiple computer systems 
• Experience in a virtual desktop environment 
• Distraction-free remote workspace 
• High school diploma or GED

Preferred:

• Associates degree or higher
• Previous underwriting, insurance processing, administrative, or related experience
• Experience reviewing documentation for accuracy and compliance
• Healthcare, medical insurance, financial services, or insurance industry experience
• Familiarity with underwriting platforms such a Agenium
• Prior remote work experience

Additional expectations:

• Participate in virtual interviews using a computer with a working camera 
• Comfortable in a diverse, inclusive, team-focused culture 
• Complete pre-employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening

APPLY HERE: Medical Insurance Application Processor

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation. 

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.  

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training,  regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)