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PHS Representative (Disability Insurance – Remote)

Job Details 

Davies Life & Health is on the lookout for an experienced Policyholder Services Representative (Disability Insurance) who will be responsible for responding to inbound customer service inquiries, complaints, and service requests in a professional and timely manner. You will be the first point of contact with policyholders and their representatives which requires a commitment to client sensitivity, service, and guideline adherence. Policyholder Client Service Representatives spend 80% or more of their day responding to telephone and/or written inquiries from policyholders and/or their representatives. You must possess a high level of empathy, have superb verbal and written skills, and be proactive, independent, and take initiative. This position also requires a willingness and ability to sustain the demands of a telephone support role within a collaborative team environment 

Key Responsibilities

  • Provide exceptional customer service in a phone support role 
  • Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries
  • Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as well as with internal co-workers 
  • Identify needs of caller utilizing active listening skills; professionally and appropriately respond to inquiries meeting department’s established guidelines, policies, and procedures
  • Complete document processing in an efficient and effective manner
  • Update and change customer contact and policy information with accuracy
  • Respond to all written inquiries, communicating clearly and with proper gramman
  • Meet or exceed all established minimum expectations/metrics and goals for the position
  • Meet or exceed standards for productivity and quality as established for the role 
  • Appropriately process all confidential information abiding by Health Insurance Portability and Accountability Act (HIPAA) privacy laws
  • Ensure smooth transition of inquiry to appropriate department if/when necessary
  • Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
  • Perform other duties as assigned 
This is a full-time, home-based position 

Skills, knowledge & expertise

  • High School education/GED required with a minimum of one (1) year customer service or other relevant work experience required or an equivalent combination of education and experience
  • Proficient computer skills and experience in Microsoft Office products required
  • Insurance or medical background preferred 
  • Understanding of medical terminology, health insurance, claims, and/or Disability Insurance highly preferred  
  • Possess a high degree of tact, empathy, and professionalism
  • Exceptional interpersonal skills with an enthusiastic nature and an overall passion for excellence
  • Possess the ability to use strong and effective listening skills to ask appropriate questions to fully understand the needs of policyholders and representatives
  • Effectively relay complex insurance information and policy language into basic understandable concepts
  • Ability to apply learned principles to specific and unique circumstances
  • Superb written and verbal communication skills; must be clear and concise, both in written communications and when speaking to policyholders and representatives
  • Detail oriented with the ability to work independently as well as part of a team
  • Ability to toggle between multiple screens while documenting and speaking with policyholders
  • Solid knowledge of Microsoft Office products with ability to learn new system applications quickly
  • Exceptional attention to detail with excellent organizational skills
  • Proactively provide creative and analytical recommendations to management for process and performance improvement

APPLY HERE: PHS Representative (Disability Insurance – Remote)

 
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Care Center Representative – Remote 2ND SHIFT ONLY

Job Details

Make a Difference, Every Day!  

Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!  

Start Date: September 28th, 2026

Shifts Available: 2nd shifts only (includes one required weekend day)  

Compensation: Starting at $16/hr  

Fully Remote Role

As a Care Center Representative, you will:  

  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.  

  • Provide compassionate customer support using scripted and non-scripted responses.  

  • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.  

  • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.  

  • Communicate with empathy, respect, and patience to ensure a positive experience for our members. 

  • Verify and update customer information in the system to ensure records are accurate.  

  • Troubleshoot alarm systems and report issues to ensure timely maintenance.  

  • Proactively inquire about and recommend preventative healthcare services to members.  

  • Manage access to highly sensitive materials and maintain strict confidentiality.  

  • Talk and type simultaneously while navigating multiple screens and systems efficiently.  

  • Successfully complete new hire training and pass all required compliance testing.  

  • Perform other duties as assigned.   

The ideal candidate will bring:  

Soft Skills:  

  • Exceptional customer service and interpersonal skills.  

  • Strong oral and written communication abilities.  

  • Ability to remain calm and empathetic in high-pressure situations.  

  • A self-motivated attitude with the ability to work independently and collaboratively.  

Technical Skills:  

  • Proficient typing skills (35 WPM).  

  • Familiarity with customer service software and CRM systems (preferred).  

  • Ability to toggle between multiple screens and systems efficiently.  

  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.  

Education: High School Diploma or GED required.  

Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings    

Schedules: Willingness to work weekends, overtime, and flexible hours as needed.  

Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required. 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. 

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs. 

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas,  Kentucky, Louisiana, Michigan, Minnesota  Mississippi, Missouri, Montana,  Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming 

APPLY HERE: Care Center Representative – Remote 2ND SHIFT ONLY
 
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Import Specialist I

Job Details

This position, supporting our Champlain, NY, team will follow a second shift schedule of either 4:00PM-12:00AM or 12:00PM-8:00PM Eastern Standard Time. At least one weekend day will be required.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. 

Job Responsibilities:

  • Serves as the customer service liaison between the company and the customer(s) 
  • Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
  • Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States 
  • Has experience specific to client submission requirements and clearance of specific commodities 
  • Opens files, enters notes, information and document requests in corporate systems 
  • Reviews commercial invoice for proper information 
  • Reviews documentation or issues documents to meet government regulations and carrier regulations 
  • Convert and verify shipment weight, volume and foreign currency 
  • Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed 
  • Communicates with specific offices, departments, and teams on all issues affecting customs brokerage 
  • Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
  • Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
  • Maintains communication with customers, carriers and vendors 
  • Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
  • Coordinates pick-ups and invoices files 
  • Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. 
  • Handles accounting processes accurately and in a timely manner
  • Ensures email and telephone calls are promptly and professionally answered 
  • Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company 
  • Other duties as required and assigned 

Required Qualifications:

  • High School Diploma/GED
  • Willing to work weekends
  • Previous customs brokerage experience 

The hourly range of compensation for this position is $19.00-$24.00 depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist I

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Provider Data Specialist

Job Details

Ensures accurate, timely maintenance and synchronization of critical provider data across all provider databases and systems. Accesses and utilizes multiple software applications. Applies business rules and knowledge of Provider contract language, pricing and reimbursement methodologies to each database/system to validate Provider information across systems. Communicates with internal and external clients by phone and email to clarify data and follow-up on issues, while working under timeline, accuracy, and production targets. Requires the ability to manage a large amount of complex information and must be able to communicate clearly and draw sound conclusions. Supports the maintenance of accurate, up-to-date provider data to include updates, changes, additions and terminations for assigned files.

Required: 

• High School Diploma or GED 
• U.S. Citizenship 
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DOD) background investigation 
• One year experience in a customer service role or administrative support work requiring data entry work 
• Proficiency in using Microsoft Office products and the Internet

Preferred: 

• 2 years of data entry experience 
• Healthcare industry experience, including knowledge of health services

• Process provider data inventory within expected timeline while meeting accuracy and production targets. 

• Identify, research, and analyze issues received to determine appropriate handling. Resolve provider data correction requests in a specified time frame. Manage daily follow up of Provider data correction requests and resolve all issues to ensure databases are current and accurate. 
• Maintain and process reimbursement terms to ensure correct claims payment and downstream processing. 
• Review Provider contract language and identify when the contract is out of compliance. Process Provider contracts, run reports and respond to inquiries regarding contract compliance issues; image and index contracts and return images to network subcontractors. Conduct quality assurance activities to ensure image quality and completion of image activities. 
• Support requests for assistance and research issues using various resources including online searches and phone calls. 
• Communicate clearly through both written and verbal forms of communication and follow up with various parties to ensure tasks are completed within the allotted timeline or issues are escalated appropriately. 
• Coordinate with internal departments for provider database related issues.
• Perform all other related duties as assigned by supervisor. 
• Regular and reliable attendance is required.

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to unique styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Excel, Outlook, TriWest Intranet, the Internet, and department software applications.

Organizational Skills: Ability to multi-task, adjust to priorities and learn new systems, within the time constraints and with available resources; must be detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Proficient with key databases, including FoxPro, Claims Systems, Medical Management Systems, and Provider Data Management Systems; working knowledge of VA policies and procedures, current knowledge of claims, reimbursement methodology; healthcare or managed care experience.

APPLY HERE: Provider Data Specialist

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Technical and Customer Experience Advisor – Work From Home – US

Job Details

Do you love exploring the ways technology helps you do all your favorite things?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

Do you want to improve your work / life balance and work from the comfort of your home?

What’s in it for YOU!

  • $17.31 USD Starting Pay
  • Plus performance-based incentives each month, earning potential
  • Pay increases with continuous learning and advancement to new tiers of support
  • Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  • Health Benefits for you and your family, including: medical, dental, vision
  • 401(k) Investment options with employer match opportunities
  • Paid Vacation Time
  • Computer Equipment Provided
  • 100% REMOTE – Work-at-Home, including training
  • Great Work/Life Balance while developing your career
  • Position as a Transcom employee (not an independent contractor)
  • Ability to develop your skills and grow your career
  • An opportunity to work for a company passionate about people 

Join our Transcom Family as a Technical and Customer Experience Advisor!

You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. 

Listen below to hear a sample of the types of calls you’ll handle when you join our amazing team! 

Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80

Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a

Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d 

Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv 

What we are looking for:

 

  • We’ve got an exciting career opportunity for you, if you can:
  • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
  • Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
  • Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

 

  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
  • Strong computer knowledge, including ability to accurately type at least 30 wpm
  • Excellent English written and verbal communication skills
  • Courteous and friendly with high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
  • Able to multitask applications while talking to customers on the phone
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
  • Able to actively listen to customer needs and demonstrate empathy – this includes having problem sensitivity – solve customer problems and be sensitive to others while you do it
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
  • Able to use your hands to handle, control, or feel objects, tools, or controls
  • Experience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred
  • Experience in a technical support role or troubleshooting technical issues, preferred
  • Previous call center and/or work from home experience, preferred

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV
*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.

APPLY HERE: Technical and Customer Experience Advisor – Work From Home – US
 
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Import Specialist II

Job Details 

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

  • Serves as the customer service liaison between the company and the customer(s) 
  • Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
  • Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
  • Traces shipments and re-routes freight accordingly.
  • Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
  • Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
  • Cross-trains in additional responsibilities.
  • Handles confidential information.
  • Has experience specific to client submission requirements and clearance of specific commodities 
  • Opens files, enters notes, information and document requests in corporate systems 
  • Reviews documentation or issues documents to meet government regulations and carrier regulations 
  • Convert and verify shipment weight, volume and foreign currency 
  • Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed 
  • Communicates with specific offices, departments, and teams on all issues affecting customs brokerage 
  • Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
  • Maintains communication with customers, carriers and vendors 
  • Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
  • Coordinates pick-ups and invoices files 
  • Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. 
  • Handles accounting processes accurately and in a timely manner
  • Performs additional duties as assigned by management.

Required Qualifications:

  • High school diploma/GED
  • 3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

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