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Each day, you will be helping people with similar values to your own to make the most of all they’ve been given. And your passion for serving others combined with integrity in your words and actions is essential to your success

The calls

Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information.

We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.

An environment to launch your career

The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent’s promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few.

You’ll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities.

It’s a career with multiple paths for advancement, too. You have the opportunity to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.

And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent. Some highlights include:

Starting at a competitive base salary of $25.00/hour ($52,000/year)
Up to 10 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring.
We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.

Your Benefits

Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
Corporate gift matching up to 3:1 (where you donate, we’ll donate)
No nights or weekends!
And more!

Qualifications & Skills:

High school diploma or equivalent experience. Post-Secondary education is preferred.
Experience navigating complex customer interactions from support through to resolution.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
Internet speed: 30 mbps download/10 mbps upload required
Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection via ethernet to router/modem.
Ability to work:
- Training starts on 10/26/26, training hours: 8:00 a.m. – 4:30 p.m. (CST), Monday through Friday for training duration.
- After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday

APPLY HERE: Customer Care Professional, Beneficiary Claim Support, Remote

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This role isn’t on the other end of a complaint line, and escalated callers are rare. Instead, you’re empowered to provide a call experience that doesn’t rely on a script, and you’ll own it from the first “Hello!” to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.

Each day, you will be helping people with similar values to your own to make the most of all they’ve been given. And your passion for serving others combined with integrity in your words and actions is essential to your success.

The calls

An environment to launch your career

And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent. Some highlights include:

Starting at a competitive base salary of $23.46 HR ($48,796)
Up to 4 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring.
After training has completed, you’ll be added to our Career Progression program which includes the ability to increase your hourly wages every quarter in the first year by meeting established milestones – that could mean an extra $2k salary increase in the 1st year alone!
We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.

Your Benefits

Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
Corporate gift matching up to 3:1 (where you donate, we’ll donate)
No nights or weekends!
And more!

Qualifications & Skills:

High school diploma or equivalent experience, post-Secondary education is preferred. *Recent college graduates are encouraged to apply.
Customer Service, Financial Services or insurance experience preferred.
Experience navigating complex customer interactions from support through to resolution.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment.
Bilingual in English and Spanish a plus
Ability to work:
- Training hours (starting November 2nd, 2026): 8:00 a.m. – 4:30 p.m. (CST), Monday through Friday for training duration.
- After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
Remote work requirements: private, secure, distraction-free work area which must include reliable power and hard-wired internet connection via ethernet to router/modem.
Internet speed 30 mbps download/10 mbps upload required.
The ability to pass a criminal background check

APPLY HERE: Associate Customer Care Professional, Client Care, Remote

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Support Agent I

Job Details

We are seeking a highly professional Support Agent I to join our Customer Support team. Your primary responsibility will be to enhance the customer experience by ensuring optimal use of our products. When challenges arise, you will deliver solutions that not only resolve issues but also exceed customer expectations. You recognize that a company’s reputation is built on its customer interactions, and you are committed to being at the forefront of this mission.

We ideally need someone located in the MST or PST time zones.

In this role as Support Agent I, you will be responsible for:

Manage customer support interactions across multiple channels (phone, chat, email) with professionalism, empathy, and active listening to fully understand issues before proposing solutions
Troubleshoot common technical issues including login problems, browser compatibility, and basic connectivity within established SLA timelines
Resolve routine inquiries, conduct product walk-throughs, and provide accurate information through comprehensive research and knowledge base utilization
Develop and maintain working knowledge of supported products, their core features, and system interconnections
Troubleshoot customer issues across supported operating systems and browsers following established procedures
Navigate support tools and customer accounts to verify configurations and identify root causes
Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
Adhere to case management guidelines and workflows to ensure proper ticket handling and routing
Escalate complex technical problems to senior support staff with clear, comprehensive documentation
Meet or exceed established metric goals including response time, resolution time, customer satisfaction, and quality assurance standards
Analyze customer needs and route requests to appropriate departments when specialized assistance is required
Contribute to department projects and continuous improvement initiatives

Qualifications

For this role as a Support Agent I, you should have:

Exceptional customer service skills with demonstrated ability to deliver professional support via phone, email, and chat channels
Strong written and verbal communication skills with the ability to translate technical information into clear, user-friendly language for diverse audiences
Proven reliability, quality-focused mindset, and customer-centric approach to problem-solving
Ability to quickly learn complex systems, products, and integrations while identifying customer needs and implementing efficient solutions
Positive attitude with strong collaboration skills and commitment to fostering a supportive team culture
Familiarity with data analytics tools such as SQL or Power BI for basic reporting and data analysis

Bonus Points:

Proficiency with Microsoft Suite products
Background in education technology or a background in education
Experience with Salesforce CRM and JIRA ticketing systems for case management and workflow tracking
Previous experience supporting customers in a SaaS environment, preferably with Renaissance products
Background in call center or high-volume support environments with demonstrated ability to manage multiple priorities

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $34,900-$40,200 This range is based on national market data and may vary by experience and location.

APPLY HERE: Support Agent I

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Data Entry Clerk

Job Details

Credit Saint is the #1 and fastest-growing company in the Credit Restoration industry. With an A rating with the Better Business Bureau, we are most well-known for delivering excellent results and providing an exceptional client experience. We offer the most comprehensive credit assistance available in the industry today. As the company continues to scale-up, we are looking to bring aboard seasoned Data Entry Clerks.

Mission

To fight for clients to have a fair and accurate credit profile.

Vision

To be a company that puts clients before profits, to measure our success by the impact we have on our clients’ financial health. To become the largest and most trusted credit empowerment organization, rethinking and revolutionizing the industry practices to deliver unmatched results for our clients.

The Data Entry Clerk role is an integral part of Credit Saint’s rapidly growing and fast-paced team.
The main function of this role is to work in tandem with the challenges department to send out disputes to the different credit bureaus on behalf of our clients.

You Will…

Maintain accurate and up-to-date client damage notes within the system.
Conduct thorough audits of account pages to identify and address any notes related to challenges, ensuring precision and coherence.
Retrieve necessary data from databases or electronic files as requested.
Review reports generated from client account pages.
Insert customer and account data by inputting text-based and numerical information from source documents.
Adhere strictly to all company policies and confidentiality regulations to safeguard sensitive data and information.
Stay current with all company policies and readily adapt to any modifications in the dispute process.
Maintain consistent communication with leadership, acknowledging that video conferencing may be utilized by leadership to ensure departmental alignment on current policies and protocols.

You Are…

Efficient and able to meet strict productivity standards.
Able to escalate issues to internal stakeholders and follow through to ensure issues are resolved.
Detail-oriented

Qualifications

Requirements:

Proven experience in data entry or a similar role requiring high accuracy.
Exceptional attention to detail and organizational skills.
Strong understanding of data confidentiality principles.
Excellent written communication skills for composing challenge letters.
Proficiency in using databases and electronic filing systems.
Demonstrated proficiency in operating a personal computer and utilizing Google Workspace applications on a daily basis.
Ability to communicate effectively through chat systems when errors or inconsistencies in the workflow occur.
Strong time management skills are crucial for success in this remote role.
Ability to work independently and manage time effectively in a remote work environment.
A foundational understanding of artificial intelligence (AI) tools, such as Google Gemini, and the capacity to leverage them effectively for enhancing and refining outgoing disputes to major credit bureaus.

APPLY HERE: Data Entry Clerk

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Supplemental Health Claim Analyst

Job Details

We are currently seeking a dedicated Phone Claims Analyst to join our dynamic team in the Cancer Hospital Claims Department. This is a phone-based position where a majority of your time is spent on inbound and outbound calls. In this role, you will play a crucial part in ensuring the accurate and timely evaluation of claims, while adhering to both internal and external regulations and delivering an exceptional customer experience.

Training class starts on October 26th.

Training will be 6 weeks, Monday – Friday from 8am – 4:30pm CST.

Following training, the hours will be Monday – Thursday from 9am – 5:30pm CST and Fridays from 8:30am – 5pm CST. On occasion you may be required to work overtime based on business needs.

WHAT WE CAN OFFER YOU:

Hourly Wage: $20.50, plus annual bonus opportunity
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL DO:

You’ll accurately determine claim benefits payable based on medical information and contract language in a timely manner, whilst ensuring all information conforms to established policies and procedures and ensure that provider data adheres to Corporate guidelines for file integrity and reporting purposes while maintaining production, quality and time service standards.
You’ll communicate with external and internal customers to obtain specific claim information in order to finalize claims and to explain claim handling, whilst meeting and exceeding customer expectations and cultivating relationships that secure commitment and trust.
You’ll provide effective customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc. Performs service recovery techniques to resolve requests. Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience. Utilizes resources to support service delivery resulting in retaining and/or growing the business.
You’ll be identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

WHAT YOU’LL BRING:

Shows a sense of urgency and is accountable for work results. Effective time management and organizational skills with an attention to detail and analytical and decision-making abilities.
Ability to work independently, and/or as part of a team, in a collaborative environment and is approachable.
Effective oral, written and interpersonal communication skills, sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
Working understanding of computer systems such as email, data entry, and Microsoft products, with proficient keyboarding skills.
Ability to assess and understand the needs of the customer and demonstrates flexibility in customizing approach and response to resolve requests in a respectful and timely manner.
You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

Insurance product knowledge and experience.
Knowledge of medical terminology.

APPLY HERE: Supplemental Health Claim Analyst

Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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