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At Mutual of Omaha, the IT Service Desk Analyst delivers exceptional customer service in a fast-paced, high-volume environment by promptly handling Service Desk calls, emails, requests, and instant messages in line with Enterprise service standards. In this role, you’ll focus on maintaining efficiency, professionalism, and exceeding customer expectations through clear communication and meticulous documentation using our service management tools.

WHAT WE CAN OFFER YOU:

Hourly Wage: $22.75 – $25.00, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU’LL BRING:

Service Desk Expertise: Leverage your experience in Service Desk operations to handle calls, emails, requests, and chat sessions with a high level of accuracy and attention to detail, ensuring exceptional customer service at every interaction.

Troubleshooting and Support: Deliver comprehensive troubleshooting support to internal and external stakeholders across computer systems, networks, and production management to ensure timely and effective issue resolution.

Accurate Ticket Management: Keep thorough records by entering all interactions into the ticketing system, regularly reviewing tickets for updates, and maintaining effective communication with business partners as needed.

Continuous Learning: Stay current on the company’s business functions, operational processes, and systems, while keeping up with industry trends and technological advancements.
Able to work remotely with access to a high-speed internet connection and located in the United States.

PREFERRED:

Service Desk Process Expertise: Bring your proficiency in Service Desk processes and procedures, along with a strong understanding of business partner workflows and terminology, to ensure smooth and effective support.

Technical Infrastructure Knowledge: Possess comprehensive knowledge of infrastructure components and business unit applications, including mainframes, distributed systems, microcomputers, and networks.

APPLY HERE: IS Service Desk Analyst I -Remote

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The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

We are seeking an experienced Auto Adjuster to join our growing team supporting claims in West Coast states. This role is responsible for investigating and resolving auto claims, analyzing coverage, assessing liability, reviewing damages, and negotiating fair settlements. The ideal candidate will possess strong analytical and decision-making skills, experience handling a variety of claim complexities, and a commitment to providing outstanding service to customers during challenging situations.

Shift: 12pm – 9am Est

Key Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)

• Identifies customer needs and works to meet those needs using appropriate customer service skills

• Applies a basic understanding of systems and technology used within the company

• Partners to determine subrogation or fraud potential and how to handle

• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

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Skills

Analytical Thinking, Auto Insurance Claims, Automobile Accidents, Case Management, Claims Administration, Claims Resolution, Claims Review, Coverage Analysis, Decision Making, Insurance Administration, Insurance Claims Investigations, Insurance Policies, Liability Analysis, Liability Insurance, Negotiation

Compensation

Base compensation offered for this role is:

Hourly Role:Auto Adjuster Trainee: $20.77/hr. – $33.10/ hr.

Salary Roles:Auto Adjuster Analyst III: $50,000 -$74,350Auto Adjuster Cons I: $50,000 – $86,400Auto Adjuster Cons II: $56,000 – $93,250Auto Adjuster Sr Cons I: $68,500- $117,700

APPLY HERE: Auto Adjuster I, II or Sr.

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Full-Time Bilingual (English/Spanish) Remote Customer Service Rep – Emergency Roadside Service

Job Details

Position Schedule / Shift:

Full-time paid training beginning Tuesday, November 3, 2026.
Hours during virtual training are Monday through Friday from 10:00 am – 6:30 pm EST
Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
Voluntary overtime opportunities available

Position Summary: Our Emergency Roadside Customer Service Reps are the forefront of our member focus and have the opportunity to be every day heroes by helping our members in times of need. As a customer service rep, you will focus on helping and serving our members by taking inbound phone calls for emergency roadside service and ensuring that members are in a safe location while determining their overall needs. Additionally, you will review the member’s accounts to be sure they are taking full advantage of their memberships, benefits, and the many discounts available to them. Calls you will receive will range from flat tires, fuel deliveries, mechanical breakdowns, and tow requests. This is a fast-paced environment and understandably members are often faced with stressful or frustrating situations, so customer service reps are required to have empathy to their situation.  

Key Responsibilities:

Providing superior customer service during every member interaction.
Responding to a high volume of emergency road service requests in a call center environment.
Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
Analyzing member accounts to determine additional products and services that benefit the member.
Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

Qualifications:

Required

Education:

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

Experience:

Must be bilingual (fluent in both English and Spanish)
6 months of customer service experience
Providing customers service in a professional manner and de-escalating situations
Accurately inputting information into various fields using a PC keyboard
Navigating through a PC and/or automated processing system
Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
Performing mathematical calculations including adding, subtracting, percentages, etc.

Knowledge and Skills:

Telephone etiquette
Basic computer skills
Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, email, company applications and more. Ability to toggle back and forth between applications
North American geographical relationships
Road condition reporting terminology
Strong communication skills demonstrated through the effective use of the Customer Interaction Model
Strong interpersonal skills
Strong written communications skills needed to respond in a professional manner to member/customer inquiries
Effective listening skills
Accurately enter information on a personal computer
Identify and resolve customer service issues/requests or transfer to appropriate customer advocate
Represent the Customer Care Department in a professional and positive manner
Maintain accurate records
Understand, read and reconcile payment history
Read maps and use travel related tools (i.e., directional cues)

Preferred

College level coursework in Business, Marketing, Geography or other related field and/or applicable professional/technical certification courses.

Experience in:

Call center environment – minimum 6 months
Remote work
Customer service environment
Promoting ACG products and services
Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment:

Irregular hours to include various shifts, weekends and/or holidays.
This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.

APPLY HERE: Full-Time Bilingual (English/Spanish) Remote Customer Service Rep – Emergency Roadside Service

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Job Details

The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. The representative will provide a positive experience for our members through active listening skills and effective communication. Self-manage with minimal supervision while maintaining high quality standards within established policies, practices, and guidelines. Contribute to business strategy by supporting Pharmacy flexible work model which could include various contact types (including but not limited to):

Oversee education/enrollment process
Live Chat Support
Inbound call support (i.e., Medication Refill, Order status etc.)
Outbound call support

Use your skills to make an impact

Required Qualifications

Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, and NC
Must be able to work a full-time shift of 40 hours per week and must be available to work a shift of Monday through Saturday 8am-11pm EST (Day off will be determined by business).
Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25×10 (25mbs download x 10bs upload) is required.
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, Outlook, etc.

Preferred Qualifications

1+ year of customer service experience

Additional Information

As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a HireVue interview. In this interview, you will listen to a set of interview questions over your phone or text, and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

APPLY HERE: Inbound Contacts Representative

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Pharmacy Data Entry Technician (113026)

Job Details

The Pharmacy Data Entry (DE) Technician assists licensed pharmacists typically in a remote location in the preparation of prescriptions and other health related products as permitted by Federal State and local law. This position achieves customer satisfaction by promptly processing and filling prescriptions accurately and timely through the data entry of all assigned data entry tasks. Pharmacy Data Entry Technicians refer any questions regarding prescriptions drug information or health matters to a pharmacist. This position maintains the policies and procedures of the SelectRx Pharmacy Division.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

Responsible for the entry and processing of medication orders into the pharmacy operating system
Processes and enter prescriptions accurately and in a timely manner
Perform medication history interviews food-drug interaction counseling processing prescriptions following all prescription error prevention procedures
Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions
Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy respect enthusiasm and positive attitudes in work situations with clients peers and visitors
Uses multiple software programs to review patient profiles and process medication orders which includes:
Hand-written Physician Order Sheets
Electronic Prescriptions
Reorder Requests
Phone Order Physician Sheets
Enters correct hour of administration on prescription for automated/robotic dispensing devices to fulfill and package mediations
Spot checks for errors and follows procedure for remediation
Maintains patient records with a strong attention to detail
Verifies the accuracy of patient and prescription information
Refers prescriptions questions to Pharmacist/Supervisor
Understands and maintains confidentiality regarding patient medications and illnesses
Protects sensitive information by not inappropriately accessing or distributing PHI (Personal Health information)
Incumbents may be requested to perform job-related tasks other than those stated in the description as directed by Administration
All tasks and duties must be completed in accordance and compliance with HIPAA guidelines State and Federal laws and current company policies and procedures

Skills/Abilities:

Ability to read prescriptions SIG codes to document information on prescriptions third party forms inter-office order forms and communication forms
Learn and retain information to include by not limited to product names and locations as well as drug usages instructions (SIG Codes)
Enter and retrieve data from the various operating systems employed in prescription processing and drug ordering and packaging
Service orientated with a high degree of interpersonal communication and organizational skills
Demonstrates appropriate written and oral communication skills
Ability to effectively interact with all levels of management associates clients and public
Must have a positive attitude and work well in a team environment
Must display dependability possess a strong work ethic and have reliable attendance
Proficiency reading writing and speaking English is required

Education and Experience:

All associates must complete required employer orientation and ongoing training needs as directed by pharmacy

Certificates/Licenses/Registration:

Pharmacy Technician Certification (PTCB) or National Health Association (NHA) required
Indiana and Pennsylvania State Pharmacy Technician license required

APPLY HERE: Pharmacy Data Entry Technician (113026)

Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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