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This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

ABOUT THE ROLE

Responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether the University will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend the University. This individual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.

Receive supervision from the Enrollment Services Manager.

Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Percentage

Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a University student. Must be comfortable with having your phone activity and overall performance measured. Utilize consultative sales processes to support students and overcome objections.
Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.
Communicate the University’s unique value proposition in a compelling and personalized fashion to all prospective students.
Advise the prospective student on suitable programs in accordance with their goals and experience. Effectively communicate program requirements to prospective students.
Create and maintain an accurate roster of prospective students in the CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions, and barriers students face.
Work in collaboration as part of the team responsible for recruiting and enrolling students.

95%

Perform other duties, as assigned.

TOTAL

100%

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

Bachelor’s degree, or equivalent combination of education and experience.
1 to 3 years of experience related to admissions, coaching, customer experience, or sales.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

Exceptional interpersonal skills, which can work effectively with a diverse group of constituencies
Experience maintaining accurate records in a CRM and/or other student databases
Ability to work autonomously with a high level of initiative in order to achieve enrollment results. Good time management and prioritization skills
Comfortable being measured on enrollment targets and performance metrics
Ability to work effectively as a member of a team
Flexibility – the ability to thrive in a dynamic, growing, and evolving organization
Good communication, both written and verbal
Working knowledge of consultative sales
Student-focused
Personalized service/attention, responsive
Empowering
Coachable; accepts and implements feedback; can accept other viewpoints
High integrity
Able to clearly articulate or present their point-of-view
Self-disciplined; focused; solution-oriented
Ability to plan, prioritize and organize effectively
Optimistic, positive, resilient

APPLY HERE: Enrollment Coach I

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We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.

What You’ll Be Doing:

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
Follow all Copart policies and guidelines to ensure quality and consistency in your work.
Help out with other tasks or assist teammates as needed.
Perform other duties as assigned by management.

What We’re Looking For:

Minimum of one year office support experience in a customer service role.
High school diploma or GED
Great communication skills – you’re comfortable speaking on the phone and writing clear, concise messages
Typing speed of 45 WPM and familiarity with basic 10-key
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail, great problem-solving skills, and the ability to multitask
A professional virtual appearance with a quiet, distraction-free workspace
Bilingual skills are a plus
Must be able to work occasional overtime
Office equipment will be provided to help you succeed in your role

Why You’ll Love Working With Us:

100% remote work with company-provided equipment
Clear, achievable performance goals with daily feedback to help you succeed
Weekly team meetings to keep you connected and supported
A collaborative, friendly virtual team where everyone’s success matters

Pay: $16.04 – $22.00 hourly

For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 – $24.00 hourly

APPLY HERE: Remote Customer Servicer Representative

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Eligibility Research Rep I

Job Details

The primary function of this position is to research and resolve eligibility verification requests in an appropriate and timely manner.

Remote Worker Guidelines

Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

Researches and resolves member eligibility requests.
- Must maintain a minimum production level of 85 claims, 60 CSS/MNA, or 60 ASHLink requests per day pro-rata with no less than 98% accuracy.
- Ability to assist in multiple functions as needed.
- Ability to participate in peer mentorship as needed.
Eligibility Research Verification:
- Follows confidentiality guidelines to ensure security measures are enforced and proprietary information is protected.
- Verifies member eligibility from eligibility file, communications log, and health plan websites or by calling the health plan directly when all other resources are exhausted.
- Inputs and saves verified member’s information into the communications log and/or member maintenance.
- Ensures the highest quality of customer service by maintaining a professional and courteous manner.
MNA Research:
- Processes research immediately to ensure same day turnaround time is met.
- Completes research and returns ASHCore log to MNA bucket.
- Customer Service Research:
- Processes research same day to ensure 24 hour turnaround time is met.
- Makes follow up calls same day to providers and members to give results of research.
- Transfers providers to provider queue if question is not related to eligibility.
- Transfers members to member queue if caller has detailed questions or wishes to file a complaint.
- Updates member and group records as needed.
- Resolves ASHCore log when process is completed.
Claims Research:
- Processes research within 24 hours to ensure 48 hour turnaround time is met.
- Builds or updates member and group records in IHIS including documentation in notes.
- Creates ASHCore log and resolves whenever a health plan call is made.
- Completes pend screen when research is completed.
ASHLink Research:
- Processes research within 24 hours to ensure 48 hour turnaround time is met.
- Creates ASHCore logs and resolves whenever a health plan call is made.
- Completes ASHLink logs by responding to providers when research is complete.
Attends staff and other meetings to discuss issues and foster teamwork among department personnel.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications

High School Diploma or GED certificate required.
1 year experience with 10 key, typing, and computer skills. 8,000 key strokes per hour required.
Experience with claims processing or eligibility verification preferred.
Excellent customer service skills, with experience making outbound calls and meeting expectations for productivity and accuracy.

Core Competencies

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

APPLY HERE: Eligibility Research Rep I

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Customer Care Representative

Job Details

We’re Looking For A: Customer Care Representative

Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming)

Training Schedule: Paid virtual training (4-5 weeks)

8:00 AM to 4:30 PM MST Monday-Friday

Call Center Hours of Operation: All shifts include working both weekend days

7:00AM-6:00PM MST Monday-Friday
7:00AM-5:00PM MST Saturday/Sunday

The Golden Difference. How are we different from other companies?

Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
Employee Stock Ownership Plan (You’re part owner of GCC). Learn more.
401k retirement contribution with company matching up to 3.5%
10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays
Internet reimbursement
Massive room for professional growth and results-based pay increases
Actually fun virtual & in-person events

What You’ll Be Doing: At Golden Customer Care, our mission is to not just meet but exceed customer expectations by prioritizing their needs and delivering exceptional experiences. As a vital part of our contact center operations, you’ll be the frontline representative, assisting customers with inquiries about products, shipping, billing, and order placement. We set high standards for ourselves, aiming to excel in quality assurance, customer satisfaction scores, schedule adherence, call duration, and customer retention. Your ability to consistently provide outstanding customer service is paramount. Collaboration and teamwork within the GCC team are essential to achieving our customer satisfaction goals. While this is primarily a customer service role, successful representatives are comfortable discussing products, making personalized recommendations, and helping retain customers through consultative conversations. Representatives are expected to identify opportunities to save subscriptions, promote relevant offers, and support company revenue objectives while maintaining a customer-first experience.

Use multiple systems simultaneously to resolve customer inquiries efficiently
Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
Correct/update customer information accurately as needed to ensure current and reliable records
Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records
Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

Customer Service Orientation: Displays a strong orientation towards providing exceptional customer service, understanding, and meeting customer needs, ensuring satisfaction, and resolving issues professionally and promptly
Phone Etiquette: Exhibit a strong understanding of phone etiquette in all customer interactions
Technical Skills: Demonstrate proficiency in relevant tools, software, or equipment necessary for the role, ensuring efficient and effective task execution, must be familiar with basic computer applications such as email, word processing, web browsers and computer equipment
Confidentiality: Maintain strictest confidentiality and discretion regarding customer information
Critical Thinking and Problem Solving: Demonstrate strong critical thinking skills to effectively analyze and solve problems
Communication Skills: Demonstrates strong written and oral communication skills
Adaptability: Thrive in a fast-paced environment by quickly adapting to changing circumstances
Work Independently: Capacity to work autonomously and effectively manage tasks in a remote environment
Dependability: Demonstrates excellent attendance & punctuality, regular attendance is essential
Flexibility: Able to work additional hours based on the business needs
Attention to Detail: Possess strong attention to detail & ensures accuracy
Stress Management: Effectively cope with typical job-related stressors
Relationship Building: Establish and maintain effective working relationships with colleagues and customers
Company Values & Environment: Contributes to positive working environment, exemplify company values of integrity, celebrate people & have fun, transparency, & communication
High School Diploma or GED
1-2 Years in a Customer Service Role
1 Year Customer Service in a Contact Center Setting (preferred)
Proficiency using windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs such as Excel and Word (preferred)
Working knowledge of call center systems and/or workflows (preferred)

APPLY HERE: Customer Care Representative

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Contact Center Agent

Job Details

This position is responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.

Essential Job Responsibilities

Answering calls professionally and responding to customer inquiries
Complete outbound calls related to escalations
Identify and escalate more complex issues to the research team
Ability to deal with difficult situations over the phone while maintaining high level of professionalism
Adhere to assigned schedule and call flow
Accurately submit time entries for billing and payroll purposes

Qualifications & Characteristics

High School diploma or equivalent.
Customer Service or similar experience.
Experience in a call center environment is a plus.
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors:

Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

APPLY HERE: Contact Center Agent

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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