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Job DescriptionThe World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health (NIOSH), part of the Centers for Disease Control and Prevention (CDC) in the U.S. Department of Health and Human Services (HHS). The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.Summary:
The Member Services Processing Specialist supports day‑to‑day operations within a Third‑Party Administrator (TPA) healthcare environment by reviewing, validating, and processing member applications, certifications, transfers, appeals, designated representative appointments, documentation, and service requests. This role plays a critical part in ensuring members experience a smooth and efficient program experience, maintaining accuracy, compliance, and service quality across all processing activities. The specialist works closely with supervisors and cross‑functional teams, utilizing member services systems and tools to support timely and compliant workflow execution.Responsibilities:

Process enrollment applications, documentation, certifications, transfers, appeals, and designated representative appointments and updates in accordance with program policies, SOPs, and federal requirements.
Review member-submitted materials for completeness, accuracy, and eligibility, ensuring all required data is properly captured and validated.
Analyze documentation submitted with the application and assess if the submission meets the requirements of program enrollment.
Perform data entry and record updates within member services tools—including digital mail center systems, entry portal, and intelligent document processing platforms—ensuring timely routing and processing of member documentation.
Maintain accurate and high-quality case notes, documentation, and processing records for program review, compliance, and audit readiness.
Communicate professionally with members, providers, and internal stakeholders regarding documentation requirements, missing information, or status updates.
Escalate complex or ambiguous cases to the Member Services Processing Supervisor for review and guidance.
Adhere to HIPAA and program privacy requirements when handling PII/PHI.
Support quality assurance activities by identifying errors, trends, or potential improvements and providing feedback to leadership.
Participate in cross‑training and process updates to ensure efficient support across multiple workflows, including enrollment, record updates, appeals routing, and member correspondence.
Contribute to continuous improvement efforts by providing insight into workflow challenges, system issues, or enhancement opportunities.

Core Competencies

Accuracy and Quality
Service Orientation
Problem Solving
Accountability
Process Discipline
Adaptability and Learning Agility
Team Collaboration

Required Qualifications

High School Diploma or equivalent.
1–3 years of experience in processing, administrative support, data entry, customer service, or a related operational role.
Strong written and verbal communication skills.
Ability to follow detailed procedures, meet deadlines, and adapt to changing priorities.
Strong attention to detail with the ability to analyze documentation to determine if it meets program requirements.
Location: Remote
Clearance: Must be able to obtain and maintain a Public Trust
Travel: 0-10%

Preferred Qualifications

Background supporting federal health programs or healthcare operations.
Experience working with intelligent document processing tools, member service portals, or customer support platforms such as ServiceNow or CXone.

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home.
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from.
Rest and recharge with paid vacation and holidays.

Years of Experience

1 + years of related experience

APPLY HERE: Member Services Processing Specialist

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Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it’s convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!

Application Process:

Create Profile (filling out the apply fields at the bottom of this page)
Complete Assessments (only one-attempt is allowed)
Pass PC Scan (must be on a computer, not mobile device)
Record Video Interview (can re-record as many times as needed)
For more details, check out our Application Guide

The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).
$16.80 – $18.60 (hourly equivalent)
Contractors will be provided a prorated minimum of 54 minutes per productive hour.
This program also has incentives available beyond the per-minute rate.

APPLY HERE: Benefits Enrollment Representative (Seasonal) – Remote

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Garnishment Processor

Job Details

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

Summary

The Garnishment Processor is responsible for providing garnishment services support to our client base. While providing excellent customer service and adhering to the established SLAs, the Garnishment Processor will provide accurate reporting and information in response to customer requests.

Responsibilities

Responsible for processing US and Canadian garnishment payment files based off withholding orders created in Workday.
Process refunds and reissues once an amendment or release is received from the agency.
Disburse wage garnishment payments via check and EFT to the appropriate payees in a timely manner.
Generate reports from three different applications needed for customer presentations, metrics tracking, and internal processing use.
Interpret and resolve tickets ensuring accurate information is provided to the customer while adhering to OneSource Virtual’s SLAs.
Validate and confirm all garnishment collections and payments have been released to the bank.
Provide payment history reporting to the customer to ensure payments have been paid and disbursed.
Interact with various departments within and outside the company to answer payment questions and resolve issues.
Complete company based online learning material.
Work on special projects as needed.

Competencies

Team player and customer service driven.
Ability to meet deadlines.
Detail-oriented.
Capable of working in a fast-paced environment.
Ability to communicate effectively, both verbally and in written form.
Ability to analyze and interpret information from multiple systems.

Qualifications

Education/Certification Requirement

High School diploma

Required

General knowledge of garnishments, payroll functions and processing.
Proficient use of Microsoft Office including Excel, Outlook, and Word.

Preferred

Prior experience with Workday, Salesforce, and/or TaxEx preferred.

APPLY HERE: Garnishment Processor

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Administrative Coordinator

Job Details

Let’s do this. Let’s change the world. In this vital role you will provide comprehensive and high-level administrative support to the Executive Director, Patient Access and Executive Director, Hub Services within the Rare Disease Business Unit Patient Access organization. This role requires exceptional organizational skills, strong attention to detail, and the ability to handle multiple priorities in a fast-paced, dynamic environment. The AC will partner closely with internal stakeholders and external collaborators to ensure seamless operations and efficient coordination of departmental activities.

Responsibilities:

Manage complex calendars for multiple Executive Directors, with a focus on efficient time utilization, resolution of scheduling conflicts, and appropriate executive representation at required forums across multiple time zones.

Coordinate business travel logistics, including flights, hotels, ground transportation, and timely processing of expense reports.

Apply and maintain knowledge of Amgen policies and procedures related to travel, onsite meetings, purchasing, and administrative support activities.

Support preparation and scheduling for programs and meetings owned by multiple executives, including recurring meetings, all-staff meetings, and other large forums.

Coordinate logistics for large meetings, including room setup, AV support, catering, and related onsite or virtual meeting needs.

Prepare and coordinate team communications, including new-hire announcements and other business updates.

Manage and support special projects, event coordination, and team-building activities in both virtual and face-to-face settings.

Maintain accurate and current distribution lists.

Maintain accurate and current organizational charts.

Order office supplies and manage related purchasing activities through MyBuy or other approved systems, as needed.

Schedule interviews and coordinate related logistics, as needed.

Demonstrate proficiency in established office technology platforms, including Outlook, Microsoft Teams, Concur, MyBuy, and SharePoint, with a demonstrated interest in adopting emerging AI tools, such as ChatGPT, to improve efficiency, communication, and administrative workflows.

Manage multiple priorities effectively in a fast-paced, dynamic environment.

Maintain the highest standards of confidentiality, integrity, and discretion in handling sensitive information.
Serve as a member of the RDBU Patient Access administrative team, working closely with the Senior Executive Assistant to manage administrative tasks and provide backup support as needed.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is someone with these qualifications

Basic Qualifications:

Associate’s degree and 2 years of administrative experience OR
2 years in a technical school setting with hands-on experience OR

High school diploma / GED and 4 years of administrative experience

Preferred Qualifications:

Strong attention to detail

Ability to multi-task

Proficiency in MS Office programs

Excellent verbal and written communication skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

APPLY HERE: Administrative Coordinator

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Insurance Claims Operations Associate

Job Details

DoorDash is seeking an Insurance Claims Operations Associate to join our Claims Operations team. In this role, you will manage the intake, documentation, and follow-up work that keeps cases moving efficiently from first report through resolution.

You will work closely with internal systems, AI-assisted tools, and cross-functional partners to ensure every case is accurately created, updated, and progressed. Your work directly supports the team’s ability to deliver timely, high-quality outcomes for the people we serve.

This role is well suited to someone who is detail-oriented, organized, and comfortable managing a high volume of work in a fast-paced environment.

This position will report to a Supervisor, Insurance Claims Operations and is fully remote. Onboarding will take place over the first 4–6 weeks, Monday through Friday. After onboarding, schedules may be assigned on any day Monday through Sunday based on business needs.

You’re excited about this opportunity because you will

Execute high-volume intake and case processing across multiple channels
Prepare and submit FNOL details for claim establishment
Review, organize, and accurately input incoming documentation and attachments
Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
Support operational workflows by addressing routing issues, intake gaps, and system exceptions
Maintain accurate, consistent, and up-to-date data across multiple systems
Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets
Communicate effectively with internal teams to ensure timely and efficient case progression
Contribute to continuous process improvements as workflows evolve with automation and AI

We’re excited about you because…

1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment
Strong attention to detail and ability to follow structured processes consistently
Comfortable working across multiple systems and tools simultaneously
Ability to manage time effectively and meet daily productivity expectations
Strong written and verbal communication skills
Ability to handle sensitive and confidential information with discretion
Experience in insurance, claims, or risk operations is a plus (but not required)
A process-driven mindset with a focus on accuracy and efficiency
Ability to thrive in a fast-paced, metrics-driven environment
Strong organizational skills and ability to manage repetitive workflows with consistency
Adaptability as tools, systems, and workflows evolve with automation

Applications for this position are accepted on an ongoing basis

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$20.20—$29.80 USD

APPLY HERE: Insurance Claims Operations Associate

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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