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As a Member Support Agent, you will provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits, while assisting with elevated technical troubleshooting, provider coordination, and special operational projects. As a core member of our team, you will drive issue resolution with a strong sense of urgency while maintaining high personal accountability for protecting sensitive member information.

This is a temporary part-time position requiring approximately 29 hours per week. This position is expected to last up to 6 months. This position will offer time off and is not eligible for health insurance benefits.

You will:

Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.
Accurately document interactions and ongoing resolutions to ensure seamless follow-up.
Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures (SOPs) to resolve member questions on the spot.
Document interactions and ongoing resolutions to ensure seamless follow-up.
Ensure member records are accurate and complete.
Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members.
Field questions about the purpose and importance of Telenutrition.
Match our members with the right dietitian and find appointment times that fit into their lives.
Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
Serve as a resource to troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors.
Maintain a high level of personal accountability when handling sensitive and protected information.
Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

You are:

A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit various situations.
A disciplined self-motivator: Capable of staying focused, managing your time, and hitting productivity goals in a fully remote environment without direct, in-person supervision.
An active digital communicator: Proactive about reaching out to teammates and leadership via approved communication methods when you have questions or need support.
Able to manage multiple ongoing tasks without missing deadlines or cutoffs.
Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.
Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls.
Experienced in solving complex problems that require critical thinking and resource navigation.
Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed.
Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards.
Goal oriented and able to push yourself to meet both metric and quality goals.
Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.

You have:

Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
Prior remote experience (Highly Preferred): 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment.
The ability to communicate complex information concisely in writing.
Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
A completely private, secure, and quiet workspace.
Availability to work between 9AM -5PM PST Monday-Friday. Availability until 8 PM PST a plus! Hours are subject to change based on business needs.

What success looks like:

Quality Assurance (QA): Maintaining a high QA score (e.g., 90%+) on recorded live calls and written documentation.
First Contact Resolution (FCR): Resolving escalations efficiently without unnecessary back-and-forth.
Schedule Adherence: Reliability in covering the critical 9AM – 5:30PM PST shift window.

APPLY HERE: Member Support Representative (Temporary Part-Time)

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The Intake Coordinator will be responsible for answering and directing incoming Injury Care calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Injury Care and Telemedicine department.

Schedule: Monday – Friday 12:30pm – 9:00pm MST with rotating weekend and holidays required.

Essential Duties and Responsibilities

The following reflects the current definition of essential functions for this job but does not restrict the tasks that may be assigned. Leadership may assign or reassign duties and responsibilities to this job at any time.

Responsible for answering and directing incoming Injury Care calls to appropriate associates.
Enter cases into database system in a timely manner.
- Create case by obtaining employee demographic information and enter into database.
- Send appropriate notification to the client
- Task clinician for follow-up
Review after hour messages and Clinician notes.
- Create a case (if applicable)
- Enter documentation
- Send notification to the client
- Assign Clinician to created case.
Aid WorkCare Clinicians in case follow-up, clinic visitations, medical records and case notes.
Contact clinics or hospitals to obtain employee medical records as needed
Enter and create cases received from other departments.
Check right fax and attach documents to appropriate cases
Based on state guidelines schedule clinic visits for
- Nurses
  - Onsite
  - II department
- Physicians
- Send GPL
Coordinate and schedule peer to peer with clinic provider and WorkCare Physician.
Assists with fulfilling client material request.
Assist clinicians with
- Case follow up
- Clinic visits
- Medical records request
- Entering case notes
When needed, could have responsibility for assisting with training/re-training intake coordinators.
Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications

Education and Experience

High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience.
Medical Assistant or Certified Nursing Experience preferred.

Skills and Competencies

Strong verbal, written and interpersonal communication skills.
Must be able to demonstrate the ability of maintaining privacy and confidentiality.
Strong critical thinking skills; problem solving, and decision making.
Must have the ability to gather data, compile information and prepare reports.
Ability to manage multiple priorities, with attention to detail and accuracy.
Ability to create and edit written materials.
Ability to communicate effectively to a variety of audiences.
Skill in organizing resources and establishing priorities.
Demonstrate cooperative behavior with colleagues, supervisors and clients.
Strong time management, organizational, and follow-through skills.
Ability to meet and exceed daily and weekly individual performance goals.
Ability to work independently as well as assisting other team members when needed.
Requires regular and predictable attendance and punctuality.
Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports.
Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance to company policy and procedures; and take initiative on issues that arise daily.
Demonstrate civility- employees shall work well under pressure meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients.

Computer Skills

Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

APPLY HERE: Intake Coordinator – Fully Remote in the US

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Contact Center Customer Experience Specialist – 24hr (Bilingual Spanish Preferred, Not Required)

Job Details

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

Multiple positions available for November 30th start date.

Classes start 11/30/2026

Examples of shifts are below:

10:30 AM to 7:00 PM – SMWRF (Off Tuesdays and Saturdays)
12:30 PM to 9:00 PM – MTRFY (Off Sundays and Wednesdays)
2:45 PM to 11:15 PM – MWRFY (Off Sundays and Tuesdays)

Shifts beginning at 12:30 p.m. or later receive a 10% shift differential.

Bilingual – Spanish is a plus, not a requirement.

**Bilingual – Spanish – You will receive a language premium of 10% after a successful assessment after training.**

Basic Qualifications

High school diploma or equivalent
Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training

Preferred Skills/Experience

Effective problem-solving and negotiation skills.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Proven time management skills and ability to multitask.
Experience interacting positively with unsatisfied customers.
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

This is a remote position with preference for candidates residing near the following hubs:

Phoenix/Tempe, AZ
Atlanta, GA
Charlotte, NC
Cincinnati, OH
Milwaukee, WI
St. Louis, MO
Twin Cities, MN

Location expectations
This role is designated as U.S. home-based remote.

APPLY HERE: Contact Center Customer Experience Specialist

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Digital Sales and Service Representative

Job Details

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

Start Date: November 2, 2026
Train and work remotely from approved states (Utah, North Carolina and Texas)
Training: Three weeks (10AM – 5 PM MT, M-F) 100% attendance is mandatory
Full-time (40 hours per week)
Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
Shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)
Required to work a weekend shift (Saturday or Sunday) each week

Why you’ll love us

Monthly performance bonuses for those who qualify (up to $6 per hour)
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment

What you’ll do

Answer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
Reply to incoming emails or mms from customers as business needs require
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Request prescriptions via phone from eye care providers as needed
Provide world class customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience
Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics
Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by leadership

What you’ll need

High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Chat sales and Contact Center experience a plus!
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize at the same time
Positive, driven and solution-oriented mindset
Ability to show up to work on time and work your scheduled shift

APPLY HERE: Digital Sales and Service Representative

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Prescription Verification Specialist

Job Details

Why you want this job

100% remote work flexibility
Competitive earning opportunities featuring incentive pay that averages $16 per hour

The details

Start Date: 11/2/26
Training and working remotely from approved locations: North Carolina, Texas and Utah
Training: 4 weeks (10AM – 5 PM MST, M-F)
Full-time (40 hours per week)
Starting base pay: $12.00 per hour + bonus potential (uncapped)
Schedule: Shifts depend on business needs with most schedules 11:30am to 8:00pm MST
Weekend Availability: A weekend shift (Saturday or Sunday) is mandatory each week

What you’ll do

Verify contact lens prescriptions by processing inbound images from customers and eye care providers
Process an average of 125 items per hour (Approximately 875 items in an 8-hour shift)
Follow standardized processes (using gaming mice, hot keys, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
Respond to emails and text messages from customers regarding their prescriptions
Advise customers regarding any order adjustments
Interact directly with customers through email, text messages and sometimes via the phone
Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by managers

What you’ll need

High school diploma or equivalent experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
High adaptability and change agility
Solution-oriented, positive, and driven mindset
Self-motivated and competitive with excellent memorization skills
Reliable attendance and commitment to working scheduled shifts

Why you’ll love us

Ownership of your development with support from leaders dedicated to fostering growth
Collaborate with an incredible team of highly motivated individuals
Bi-annual performance reviews
A safe, respectful, and inclusive work environment

Perks

Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses

Approved remote working locations (permanent residence): North Carolina, Texas and Utah

APPLY HERE: Prescription Verification Specialist

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Import Specialist II

Job Details

This is a remote role, supporting our New York team, that follows a Monday through Friday schedule of 8:00AM to 5:00PM EST.

The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.

Job Description:

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs.
Traces shipments and re-routes freight accordingly.
Communicates and corresponds with CBP and the various PGAs to resolve routine issues.
Prepares import documents including: bills of lading, dock receipts, licenses, and consulate documents and distributes documents to all appropriate parties.
Cross-trains in additional responsibilities.
Handles confidential information.
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management.

Required Qualifications:

High school diploma/GED
3+ of recent customs brokerage experience

The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education.

*To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates.

APPLY HERE: Import Specialist II

Service Desk Specialist

Job Details

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As a Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users. Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.

Responsibilities

Monitor, triage, and respond to all the tickets created internally and externally
Follow through each ticket from creation to true resolution
Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly
Contribute to the management of the end-to-end support process and continue to find opportunities in order to improve customer experience
Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
Maintain the technical user knowledge center by documenting best practices
Inform Product on feature ideas and help prioritize tickets
Notify Product when customers consistently struggle in specific areas
Escalate to Customer Success Managers when there are potential risks

Qualifications

• 1+ years of experience in a customer facing application support role
• Have strong experience with ticketing and CRM software such as JIRA
• Have ability to independently drive a positive customer experience by quickly responding to and resolving incidents/requests
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Experience working within software development and understanding of the Software Development Life Cycle (SDLC method)
• Proven track record of developing and meeting/exceeding SLAs and Support Desk deliverables
• Ability to conduct research into a wide range of technical issues
• Strong interpersonal, communication, writing, presentation and facilitation skills
• Detail-oriented, with exceptional follow-through and superior organizational skills
• Ability to communicate with technical teams (e.g. developers and engineers) effectively to drive effective issue resolution
• Experience in working on multi-client projects with competing priorities

Candidates who live on the East Coast of the United States

APPLY HERE: Service Desk Specialist

Telephone Counselor Associate (Remote – Texas Residents)

Job Details

***Candidates must reside in Texas to be considered for this position.***

Successful candidates will start employment with TRS effective October 15, 2026, and must report in-person to our Austin Mueller office that day for New Employee Orientation.

As part of the interview process, selected applicants will be asked to complete a pre-interview assessment along with a short video interview. The assessment and link to the interview will be emailed to the applicant. Instructions for each will be included in separate emails. If selected, final candidates must be available for an extended virtual interview and call simulation.

Telephone Counselor Associates provide benefit counseling services to members and others in an on-the-job training environment and will proactively work with the Contact Center team, Pension Services staff, and agency employees.

Telephone Counselor Associates participate in a formal classroom training program and spend time with an on-the-job training (OJT) coach before answering phone calls on their own. During the initial classroom training, work hours are 8:00 AM (CST) to 5:00 PM (CST), Monday through Friday. Member Services hours of operation are 7:00 AM (CST) to 6:00 PM (CST). After training, regular shifts may begin between 8:30 AM (CST) and 9:30 AM (CST), based on business needs, and include a 30-minute lunch. Closing requires handling calls remaining in queue after 6:00 PM (CST).

WHAT YOU WILL DO:

Benefit Counseling
• Participates in the TRS Benefit Counseling training program.
• Counsels members and assists school district officials regarding the full range of TRS benefit options.
• Explains benefit options, including eligibility requirements and limitations, and provides general information and referral services on related benefit programs such as Social Security and Medicare.
• Resolves and responds to telephone inquiries and complaints.
• May research and resolve complaints and problems regarding service and disability requirements, projected benefits, health benefits, refunds, death benefits, purchase of special services, post retirements, district reporting requirements, agency forms, and other issues.
• Determines and explains benefit options and associated taxes.
• Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures.
• Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms.
• Receives and processes requests for informational booklets and forms.
• Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• High school diploma or GED.
• Education and experience may substitute for one another.

Required Experience
• One (1) year of full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies.
• Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.

Preferred Qualifications
• Associate’s or Bachelor’s degree from an accredited college or university.
• Experience interpreting, applying, and communicating complex laws, regulations, policies, and procedures.
• Experience providing in-person customer service in financial services, pension benefits, or health insurance.
• Experience with Claims processing or benefits processing.
• Bilingual in English and Spanish.

Knowledge of
• TRS benefit programs.
• Modern office practices, systems, and equipment.

Skill in
• Interpreting, explaining, and applying complex laws, regulations, policies, and procedures.
• Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, completing detailed work accurately.
• Analyzing problems and devising effective solutions.
• Using a computer in a Microsoft Windows environment with word processing, SharePoint, and other business software.
• Effective written and verbal communication, including telephone communication and active listening skills.
• Providing quality customer service.
• Efficiently and accurately documenting information into various computer systems.

Ability To

• Provide member support by telephone and written channels, including secure messages, for prolonged periods, in a high-volume contact center environment.
• Establish and maintain harmonious working relationships with co-workers, agency staff, TRS members, school district officials, and other contacts and work effectively in a professional team environment.
• Work occasional overtime, weekends, or extended hours as needed to manage the team workload.

APPLY HERE: Telephone Counselor Associate (Remote – Texas Residents)

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