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Customer Service Representative – Remote
Job Details
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
Essential Job Functions:
- Identify, evaluate and prioritize caller needs, questions and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
Qualifications:
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- Must have medical records experience and knowledge of key elements of a valid ROI request
- Understanding of HIPAA regulations preferred
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
- Bilingual in Spanish and English preferred
- Candidates must be open to any 8-hour shift between the hours of 8am – 8pm EST. Shift will be assigned after training and may change based on operational and business needs
APPLY HERE: Customer Service Representative – Remote
Work-At-Home Financial Care Agent Full-Time
Job Details
We’re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world’s most respected brands. For over 25 years, we’ve been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we’re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here’s What the Job Really Looks Like
You’re a natural problem-solver who’s good with people. You know how to listen to what someone’s really asking for (not just what they’re saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You’ll Make an Impact
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What’ll Set You Up for Success
Required:
High school diploma or GED
6 months of prior banking experience
6 months of call center experience
For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6 months
Must have relevant industry/program experience
APPLY HERE: Work-At-Home Financial Care Agent Full-Time
Healthcare Call Center Representative (Temp-to-Perm)
Job Details
Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a ‘local’ patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
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Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
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Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.
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Leverage technology and knowledge base content modules to provide an experience that ‘feels local’ from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid ‘us vs them’ approach and demonstrate an inclusive ‘we’ mentality.
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Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
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Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
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Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
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Effectively inform and educate patients on insurance and about our financing/payment plan options.
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Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
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Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
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Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
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May work in other channels such as outbound, email, chat, etc.
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Perform other duties as assigned.
To excel in this role, you should possess:
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High School/GED or equivalent; College degree is preferable
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Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
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Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
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Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
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Preferred typing aptitude of 50-70 WPM.
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Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
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Demonstrated tenure in previous positions of at least 2-3 years
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Must have a dedicated, quiet workspace at home (with a door) to work without distractions
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Must be able to provide a reliable high-speed internet connection for remote work
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Excellent verbal and written communication skills and the ability to effectively engage with patients
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Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
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Attention to detail
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Ability to work in a fast-paced environment
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Must be technically savvy, with demonstrated experience working with multiple systems and apps
We welcome you to apply if you hold the following attributes:
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Good listener
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Collaborative and team player
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Ability to display caring attitude and be empathetic
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Multi-task-carry on engaging conversation while following proper protocols for information capture
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Receptivity to coaching as well as understanding your strengths and opportunities for development
Customer Service Agent_Seasonal
Job Details
We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
- Must be available to attend training Mon – Fri from 9am – 6pm EST
- Must reside in the continental US
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Our Seasonal Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
- Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
- Support our field’s peak season that starts building around February
- During peak season you can expect heavy call volume
- Manage the customer relationship to ensure best in class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Use different gamification tools to measure performance
We Offer…
- Variety of Schedules (Schedule may include nights, weekends, and holidays)
- Four-week quality Training Program that will equip you with the skills and knowledge to be successful.
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives (min $16.73 hour plus 3% sales commission)
- 401(k) plan with company match, employee stock purchase plan
- High performance and reliability could lead to regular, full-time employment, when available, based on business needs
APPLY HERE: Customer Service Agent_Seasonal