• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• Effective written and verbal English language communication skills.

• Excellent customer service and interpersonal skills.

• Able to work independently or within a project team.

• Attention to detail.

• Knowledge of Microsoft Office Suite (Word, Excel, Outlook)

• Knowledge of SmartSheet

• Data entry experience

• Able to work in a fast-paced environment.

• Able to use independent judgment, self-starting

• Knowledge of office practices, procedures, and documentation.

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction
• Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• Please Note:
• While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
• We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
• To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

• Schedule: Monday – Friday 12pm – 8pm CST
• Certified Medical Assistant

• Demonstrates awareness of medical/legal issues, patient rights and compliance of all relevant guidelines including HIPAA
• Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients.
• 3-5 years’ experience as a Medical Assistant preferably in primary care. 
• At least 1 year of experience in telehealth is preferred but not required.
• Managerial or lead CMA experience preferred but not required.
• Experience with electronic medical records systems.

• Experience: 2+ years in healthcare operations, customer service, or a related field.
• Education: A degree is not required as long as the candidate has relevant experience and is a strong fit for the role.
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication skills, both written and verbal, with a knack for problem-solving.
• Proficiency with various software platforms, including EMRs, Jira, and Slack.
• Ability to work independently and collaborate across teams to meet operational goals.

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• High school diploma required

• 1–2 years of related customer service experience

• Strong written and verbal communication skills

• Ability to quickly learn new computer systems and tools

• Mortgage, Title, or Notary industry experience required

• Bachelor’s degree or equivalent in a relevant field such as Business, or related disciplines required.
• 0-2 years of experience required.
• Foundational skill level
• Entry-level industry knowledge and experience
• Routine tasks, limited decision-making authority, follows guidelines
• Primarily internal communications
• Limited influence – explains facts, policies and practices related to job area
• Requires supervision, leads self

• 2+ years of experience in customer service   

• 2+ years of call center experience  

• No degree required

• High School Diploma
• MUST HAVE RELIABLE INTERNET
• Experience in a call center environment a plus. 
• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems

• High School Diploma or GED required.  
• Minimum of 1 year experience working with access requests and security paperwork
• Must be able to obtain necessary security clearance(s) via government background check. 
• Effective oral and written communication skills, especially the ability to present technical information to an audience with a broad range of information technology experience. 
• Strong analytical and problem-solving skills. 
• Proven interpersonal and consultative skills to achieve security goals including ability to communicate well with internal and external stakeholders, both written and verbally. 
• Familiarity with regulatory compliance requirements such as HIPAA is preferred.  
• Must conduct business and personal affairs in a manner that is always a credit to the company.  Must maintain a good credit rating while employed with the company.
• The following HIPAA and Privacy items apply to all positions at Principle Choice.
• Follow HIPAA guidelines for protecting the privacy and security of sensitive personal and/or health information. 
• Follow Principle Choice expected acceptable use to protect propriety and company owned information.  
• Complete annually required Privacy and Security Training
• Must be a U.S. citizen; work sponsorship is not available.

• Associate degree or Equivalent SAAS Business Experience. 
• Minimum of 2-4 years’ experience in a call center or customer service environment. 
• Strong collaboration and team building skills. 
• Excellent problem solving and troubleshooting skills. 
• Ability to multi-task and adapt to a fast-paced environment. 
• Good verbal and written communication skills. 
• Strong attention to detail. 
• Proficient PC skills with knowledge of various software applications used for troubleshooting, call resolution and logging.  
• Excellent time management, decision making, and organizational skills to insure most effective and timely delivery of service to customers.  
• Exceptional troubleshooting ability. 
• Willingness to interact with customers in a professional, productive manner that enhances customers’ experience with Total Expert. 

• 1–3 years of experience in customer support, product support, or technical support (SaaS experience preferred).

• Strong written and verbal communication skills with a professional and friendly tone.

• Excellent troubleshooting skills and the ability to simplify complex concepts.

• Experience using support platforms such as Zendesk, Intercom, or similar tools.

• Comfort working cross-functionally with product and engineering teams.

• A passion for delivering exceptional customer experiences.

• Associate’s Degree in Business Administration, Human Resources, Communications or Health Care related field Required
• Bachelor’s Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred

• 6 months of experience in customer service handling service recovery and/or dispute resolution Required
• 1 year of patient contact, health care related experience Preferred

• 0-2 years of relevant experience in a technical call center or comparable education preferred
• Possess basic SQL knowledge
• Experience with call/chat interface is ideal, along with any experience with ticketing systems
• Experience developing software in UniBasic, Java, React, Python, or other modern language
• Passion for supporting custom applications
• Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred
• Outstanding communication skills, both written and verbal
• Phenomenal customer service skills
• Excellent organizational skills

• High school diploma from an accredited school or equivalent GED

• 2 years of experience in eligibility, enrollment, PBM, or related healthcare administration

• 0-2 years experience (Preferred)

• 1 year of customer service or administrative support experience  

• Excellent verbal and written communication skills  

• Strong problem-solving ability in a fast-paced setting  

• Effective multi-tasking and time management for prompt responses  

• High School Diploma or GED required.  
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings    

• High School Diploma or equivalent required
• 1+ years in a customer service environment required
• Holiday rotation is required

• 2+ years in administrative experience.
• Detail oriented individual that can notice subtle differences between documents.
• Microsoft Suite experience (Excel, Word, Outlook).
• Professional written and verbal communication skills.