• EDUCATION – H.S. Diploma/GED Equivalent
• EXPERIENCE – Less than 1 Year of Experience

• 0-2 years experience (Preferred)

● 1+ years of customer service experience 

● Payroll/HR experience is highly preferred 

● Spanish-speaking (fluent or conversationally proficient)

● Strong computer/technical literacy 

● Strong organizational skills

● Flexibility/adaptability in managing multiple priorities 

● Excellent verbal communication skills 

● Great interpersonal skills 

● Strong problem-solving skills 

● Strong empathy skills 

● Comfortable working in a hectic, fast-paced environment 

● Must enjoy dealing with a variety of challenging issues in a given day 

● Ability to work on an individual basis and as part of a team 

● Open, approachable, and positive attitude 

● Bias towards action 

• Strong attention to detail
• Comfortable with Excel and Google Suite
• Experience with SaaS or Web Applications
• Customer support experience as an individual contributor
• Highly organized, can manage multiple competing priorities
• Ability to detect discrepancies, investigate issues, and make necessary corrections

• High School Diploma or Equivalent
• 1 – 2 years of related experience
• Associate’s degree.
• Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services.

• Active resident Health insurance license for your state of residence (based on the resident state’s Department of Insurance requirements)

• Flexibility – Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)

• 2+ years of experience working in a virtual environment

• 2+ years professional experience in navigating multiple computer tools/systems/screens

• 2+ years of Medicare customer service experience or sales experience (virtual/telephonic preferred)

• Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and duel-eligible members

• Strong attention to detail
• Comfortable with Excel and Google Suite
• Experience with SaaS or Web Applications
• Customer support experience as an individual contributor
• Highly organized, can manage multiple competing priorities
• Ability to detect discrepancies, investigate issues, and make necessary corrections

• no information provided

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent. 
• Must be able to submit to a background check and drug test.
• Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri.

• 2 or more years of experience required for external candidates

• High School Diploma or GED certificate required.
• 1 year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.
• Ability to utilize and maneuver in multiple systems during a single interaction.

• High school diploma or GED.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

• Basic keyboarding and computer skills.  

• Ability to navigate and use multiple computer programs at once.  

• Excellent verbal communication and listening skills.  

• Excellent customer service skills. 

• General knowledge of U.S. geography.  

• Willingness to incorporate feedback to constantly improve performance. 

• Ability to pay close attention to detail.  

• High School Graduate or General Education Degree (GED).
• One plus years experience 
• Solid work experience utilizing Microsoft Excel and Word
• Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.
• Strong aptitude for problem-solving in a fast-paced environment.
• Effective organizational and time management skills, with a focus on attention to detail.
• Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
• Robust interpersonal skills with the ability to get along with a wide variety of personalities.
• Travel industry and GDS (i.e. Sabre) experience is a plus!

• High School Graduate or General Education Degree (GED) 

• 0-2 years of related experience 

• 6+ months contact center experience OR customer service experience

• Strong organization skills, written, and verbal communication skills. All system documentation will be in English

• Can type 35wpm or more 

• Answer a high volume of calls up to 100+ calls per day 

• Proficiency in Microsoft Office Suite

• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

• Work overtime as required

• Ability to work independently under general supervision

• Sound decision-making and problem-solving skills in a fast-paced environment.

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people – especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help small businesses and their employees navigate health insurance questions

• 2 + years of recent sales experience and comfort with negotiating and overcoming objections
• Sales experience in Insurance, Retail, Banking, highly preferred; Inbound sales experience a plus.
• Ability to adapt and thrive in a fast-paced environment, handling an average of 30-40 inbound calls per day
• Capability to maintain all state licenses and terminate prior carrier relationships as applicable.
• Strong ability to work both independently and as part of a team.
• This is a customer-facing role requiring your full attention.  A distraction-free environment is essential.
• High speed broadband cable internet service with minimum upload/download speeds of 100MB download/10MB upload.  Your Internet provider-supplied device must be hard-wired to the Hartford-issued router and/or computer. To check your internet speeds, visit http://www.speedtest.net from your personal computer.

• General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits and garnishments
• Proficient use of PC spreadsheet applications

• 1 year or more post-secondary education OR 2 years equivalent work experience
• 1 year or more of customer service preferred
• Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.
• Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.
• Recognition and problem resolution for mid-to-high level customer service issues
• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment. 
• Analytical, with a sense of urgency and the capability to take individual initiative in role when.
• Must have internet connectivity that meets minimum work-from-home requirements. Requires connectivity speed that allows download at 15 Mbps and upload at 1.5 Mbps. Testing of this requirement will be included in the provided assessment testing platform.

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

A PC or Laptop with:
• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
– AMD Ryzen 2nd Generation or newer OR
– INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet:
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

• 2+ years of recent health insurance claims processing experience

• Ability to maintain balanced performance across production and quality

• Ability to uphold confidentiality and present a professional business image

• Positive attitude, strong reliability, and the ability to work independently from home while collaborating well with a team

• 2+ years of experience in an accounts receivable, bookkeeping, or related financial role

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred

• Proficiency with ERP systems (e.g., NetSuite) and billing software (e.g., Zuora), and advanced-level Microsoft Excel skills

• Strong problem-solving skills, attention to detail, and the ability to meet deadlines in a fast-paced environment

• Excellent communication and interpersonal skills for interaction with vendors, customers, and internal teams.

• Highly organized, detail-oriented, and accountable

• Comfortable working in a fully remote environment

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge

• Experience in the Customer Service industry
• A+ Certification preferred but not required
• Enrolled in IT related class, certification training, or degree preferred, but not required.

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

• High School diploma or equivalent required.
• Two years general office work experience with attention to detail.
• One year previous experience in an HMO insurance or medical setting preferred.
• Medicare enrollment processing experience highly preferred.

• Education and Experience: Bachelor’s degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.
• Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.
• Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Previous experience using a multi-line phone system, preferred

• High School diploma or equivalent, some college preferred
• Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
• Prior experience working in a remote environment is a plus
• Must be able to type a minimum of 30 WPM

The successful candidate should have a combination of demonstrated experience and education that is equivalent to 1 year with a focus on call center, customer service or related fields.

Physical Requirements:

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
• Specific vision abilities required by this job include close vision requirements due to computer work,
• Light to moderate lifting is required
• Regular, predictable attendance is required
• This is a remote position.

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience

• High School Diploma or GED certificate required.
• 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required.
• 3 years general office experience including administrative support and project management required.
• Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required.

• Proficiency with MS Office, Windows OS, and web browsers  

• Excellent verbal and written communication skills  

• Effective time management and organizational skills  

• High level of professionalism, reliability, and integrity 

• Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods  

• Ability to work in a fast-paced environment while maintaining accuracy and focus 

• Strong analytical and decision-making skills to evaluate account details and recommend solutions 
• Proven ability to safeguard highly confidential information  
• Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy  

• Associate’s degree or above in Accounting or Business Related Field preferred with at least 1 year of relevant experience

• Thrives in a deadline-oriented environment with ability to manage multiple projects concurrently

• Well-versed in the Fair Debt Collection Practices Act (FDCPA) and able to apply it to decision-making.

• Analytical and problem solving skills

• Intermediate computer software literacy

• Detail oriented

• Self-motivated and dependable

• Organizational/Time Management ability

• Flexible/Adaptable to change

• Must successfully pass a background investigation.

• 1–3 years of billing, accounts receivable, or financial administrative support experience.

• Proficiency with ERP or billing platforms such as NetSuite, Sage Intacct, or QuickBooks preferred.

• Strong attention to detail with excellent organizational and time-management skills.

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Strong written and verbal communication skills with a customer-first mindset.

• Proficiency in Microsoft Excel and office productivity applications.

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

• Must be authorized to work in the United States.

• Ability to sit or stand for extended periods and lift up to 10 pounds.

• 1+ year of Customer Service experience (Helpdesk experience preferred)

• Background in restaurant or call center environments

• Strong problem-solving and communication skills

• Solid typing skills and working knowledge of Windows OS

• Reliable broadband/fiber internet and access to a backup work location

• Networking experience a plus

• AAS in electronics tech or computer science a plus

• A+ or Microsoft certifications a plus

• You have 3+ years of experience in a senior customer support role.
• You have deep experience navigating + solving complex and sensitive client issues.  You have a proven track record of creating amazing client experiences by communicating effectively in real time and in multiple channels, including: hand-written cards, email, chat, phone, Social and Apple Messaging for Business. 
• You are consistently available to work non standard business hours. Applicants need to be available until 8pm CT and have either Saturday OR Sunday availability.  CS Coordinators, work a baseline schedule of Monday through Friday with rotating weekend coverage, ensuring availability to support operations as needed
• You have experience consistently meeting or exceeding performance standards.
• You have previous experience providing direct client support while also owning specialty program work, delivering hands-on, white-glove service to resolve complex issues, strengthen relationships, and create standout client experiences. 
• You have previous experience providing real-time support via Slack or other communication tools to BPO and internal teams, helping them reduce errors and improve the overall client experience.
• You  have experience independently assessing what decision to make with both a client and the business in mind when there isn’t an established protocol and a judgment call is needed in real-time
• You have a proven track record of punctuality and consistently maintain reliable attendance, which you understand are essential in this role
• You have a proven track record of punctuality and consistently maintain reliable attendance, which you understand are essential in this role